Inter-Tel Axxess Administrators Guide

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Responding To Messages
RESPONDING TO MESSAGES
Viewing Waiting Messages
T
O VIEW RECEI VED MESSAGES AT A DISPLAY KEYSET:
  (1)If your MSG key is flashing, one or more messages are waiting and the display shows
YOU HAVE XX MESSAGES. 
Executive Digital Keyset: While on hook, press the VIEW MESSAGES menu key.
Then press PREVIOUS or NEXT to scroll to the desired message.
Other Keysets: While on hook, press the MSG...

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Responding To Messages Canceling A Waiting Message
NOTE Message indications from voice mail will only be cleared if you save or delete the wait-
ing voice mail message. The MSG key will re-light if you clear the message indication without
saving or deleting the voice mail.
T
O CANCEL A DISPLAYED MESSAGE WITHOUT ANSWERING AT A KEYSET:
  (1)When the message you wish to cancel is displayed (as described on the...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Off-Hook Voice Announce (OHVA)
OFF-HOOK VOICE ANNOUNCE (OHVA)
The Off-Hook Voice Announce (OHVA) feature allows an intercom caller (either single-line or
keyset) to establish voice contact with the called keyset user, even though the user already has
a call in progress on the handset. The called keyset user can then talk freely on both connec-
tions, using the handset for the original call and the speakerphone...

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Off-Hook Voice Announce (OHVA) T
O PLACE AN IMMEDIATE OFF-HOOK VOICE ANNOUNCE CALL (KEYSETS WITH DSS/BLF KEYS ONLY):
NOTE This method can only be used if the database has been programmed to allow keysets
with DSS/BLF keys to bypass the Camp-On and OHVA Screening timers.
  (1)When an intercom call is placed using the DSS/BLF key, to a busy OHVA-enabled key-
set, do not hang up.
  (2)Press the DSS/BLF key for...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Outside Calls
OUTSIDE CALLS
When a trunk is selected for receiving or placing an outside call, the voice channel is seized
and cannot be used by any other station (unless the Conference feature is used, see page 154).
If the desired trunk is busy, the station user can camp on or request a callback (queue). Other
features that apply to both outside and intercom calls are discussed later in this section of the...

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Placing Outside Calls   (3) You hear one of the following signals:
a.Outside dial tone: Manually dial, speed dial, or redial the desired telephone num-
ber or use the outside directory. (Display keysets show the numbers dialed. When
dialing is ended and the call is determined to be valid, the display shows the
elapsed time and call cost.) If you hear repeating reorder tones, you dialed a
restricted number....

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Placing Outside CallsT
O PLACE A CALL USING AUTOMATIC RO U T E SELECTION:
  (1)Keyset: While on or off hook, enter the Automatic Route Selection feature code (9200),
or press the ARS key. You hear dial tone.
Single-Line Set: Lift the handset and enter the Automatic Route Selection feature code
(9200). You hear a single progress tone followed by dial tone.
NOTE If required, enter a forced account code using the...

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Receiving Outside Calls
RECEIVING OUTSIDE CALLS
TO RE C E I V E AN OUTSIDE CALL:
Keyset:
You will hear one of the following signals when receiving an outside call.
Repeating long tones and a Call key or individual trunk key is flashing at the fast
rate: A call is ringing in. Lift the handset and/or press the flashing individual trunk
key, flashing Call key, or ANSWER key. (Executive Digital Keyset users with a...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Keyset On-Hook Monitoring
KEYSET ON-HOOK MONITORING
A keyset user with a speakerphone can monitor the call (listen to a recorded message, wait for
the call to be answered, or wait on hold), and then speak handsfree when answered.
T
O USE ON-HOOK MONITOR:
  (1)While on a call, press the SPKR key and hang up. If you do not want to be heard and if
the MUTE key is not lit, press the MUTE key or MUTE menu key, or...

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Trunk Camp On And Busy Trunk Callback (Queue)
TRUNK CAMP ON AND BUSY TRUNK CALLBACK (QUEUE)
Camp-on and queue requests allow the caller to wait for an available resource. A station user
waiting for a specific resource (a trunk or a station) will be served before a station user waiting
for a group that contains that specific resource (trunk group or hunt group). This includes
camped on Emergency Call feature...