Inter-Tel Axxess Administrators Guide

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Feature CodesAutomatic Trunk Answer 350 Using this feature code, station users with 
allowed answer can pick up trunks that are 
ringing into the system, but that are not actually 
ringing at their stations. This feature does not 
pick up transferred calls or recalls that are ring-
ing at the station.
Background Music On/Off 313(Keysets Only) Turns on and off background 
music heard through the keyset speaker....

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Feature Codes Display Outside Party Name 
On/Off379(Display Keyset Only) When the keyset user 
enters this feature code, while connected to a 
CO call that has outside party name informa-
tion, the display will toggle between the caller’s 
name and number. If there is no outside party 
name or the Expanded CO Call Information On 
Displays flag is disabled, the user will hear a 
burst of reorder tone and see the...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Feature CodesHold – Individual 336 Places a call on hold so that it can be picked up 
directly at that station or through a reverse 
transfer from any other station. (Keysets use the 
HOLD key.)
Hold – System 335 Places an outside call on system hold. It can be 
picked up directly at any keyset that has an 
individual trunk key and has allowed-answer 
and/or outgoing access for that trunk, or by the 
station...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Feature Codes Program Keys 397(Keysets Only) User-programmable feature keys 
and station speed-dial keys can be programmed 
using this feature code.
Program Station Password 392 The Station password is used for the Remote 
Programming feature. The password can be 
changed by entering the Program Station Pass-
word feature code at the station or when using 
the Remote Programming feature.
Queue Request 6...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Feature CodesStation Speed Dial
Station Speed Dial Program382
383Dials/programs one of the 10 station speed-dial 
numbers when followed by a location code (0-
9). (Keysets use the Station Speed Dial key plus 
a location code for programming and dialing or 
they can program speed-dial keys for one-key 
dialing.
Switch Keymap 399(Keyset Only) This allows a keyset user to 
switch between standard and alternate...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Feature Codes Administrator Feature Codes
The following feature codes may be used only at designated administrator stations. Non-
administrator station users hear reorder tones if they attempt to use these feature codes.
*The Diagnostics Mode feature code (9900) must be entered at the administrator’s station to
enable system diagnostic mode before these feature codes can be used.
FEATURE NAME CODE DEFINITION...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Feature CodesExtension Numbers
Extension numbers are recognized as feature codes by the system. When the system is in the
default state, the extension numbers are assigned as follows:
Attendant 0
Stations 1000-1511
Hunt groups 1-75 2000-2074
AXXESSORY Talk Applications 2500-2649
Page Zones 960-969 (Used only for programming a feature key to 
select a page zone.)
External Page Ports 91000-91001
Individual Trunks...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Attendant Stations
ATTENDANT STATIONS
NOTE For information on automated attendants, refer to page 206 in AXXESSORY Talk
FEATURES.
Attendant stations can be called by dialing 0 at the stations they serve. Usually, they are also
programmed to provide these services:
•Central operators for incoming calls
•Message centers
•Recall stations for unanswered calls
Any station can be designated as an attendant station...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Attendant RecallIf a station user transfers or forwards an outside call to an outside telephone number, it
becomes an “unsupervised” CO-to-CO call because no inside parties are involved. The CO-to-
CO call is limited by the Unsupervised CO timer. When the timer expires, the call recalls the
primary attendant station and causes the CNF key to flash. (Display keysets show UNSUPER-
VISED CNF RECALL.) This serves...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Hunt Groups
HUNT GROUPS
The Hunt Group feature permits calls to be placed to a group of stations and to be automati-
cally transferred to an available station within the group. Up to 75 hunt groups can be pro-
grammed in the database. Hunt group lists can contain individual stations and/or extension
lists. All stations and extension lists in a hunt group must reside on the same node; off-node
devices are not...