Inter-Tel Axxess Administrators Guide
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Page 31 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Seizing A Device SEIZING A DEVICE For troubleshooting purposes, the Seize Device feature code allows an Administrator to enable diagnostics mode and then seize a specific trunk or extension by entering the board, circuit, and device number. The Seize Device is affected by trunk restriction. The Administrator’s station must have outgo- ing access permission for the trunk to seize it. Toll restriction is applied...
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Page 32 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESSORY Talk Voice Mail System Administrator Features AXXESSORY TALK VOICE MAIL SYSTEM ADMINISTRATOR FEATURES The Voice Mail System Administrator can use special features that are not provided to other mailbox owners. The System Administrator mailbox has all standard mailbox features plus the ability to do the following: •Record a broadcast message •Perform mailbox and group list maintenance •Import fax...
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Page 33 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Mailbox/Group List Maintenance MAILBOX/GROUP LIST MAINTENANCE Using the System Administrator’s mailbox, the administrator may provide basic voice mail mailbox and group list system maintenance. This maintenance includes the following: •Record the name of a standard mailbox, extension ID, or a group list •Record the mailbox greeting and set personal options for a mailbox •Set the password for a mailbox or...
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Page 34 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Importing Fax Documents IMPORTING FAX DOCUMENTS If you have a fax card in your AXXESSORY Talk unit, you can use the voice mail System Administrator’s mailbox to import fax documents. Imported documents can then be requested by callers who use the Call Routing Announcement application that is programmed to provide the Fax On Demand service. T O IMPORT A FAX DOCUMENT: (1)Using a fax machine, dial the Voice...
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Page 35 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Custom Audiotex Recordings CUSTOM AUDIOTEX RECORDINGS The voice mail System Administrator can create and select up to 500 custom audiotex record- ings (voice mail company greetings, auto attendant greetings, call routing announcements, and hunt group announcement/overflow recordings). Each recording has an assigned number. Numbers are then assigned to specific applications using the System Administrator’s...
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Page 36 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Custom Audiotex Recordings (8)When prompted, record the greeting or message. To pause while recording, press . To continue, press any key. If you exceed the maximum allotted time for recording length, a prompt will notify you and allow you to re-record or save it. If the AXXESSORY Talk PC disk is full, a prompt will notify you that it cannot accept your recording. Hang up and try again later. (9)When...
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Page 37 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Custom Audiotex RecordingsCustomized AXXESSORY Talk Prompts All of the pre-recorded prompts in AXXESSORY Talk can be customized, using the voice mail System Administrator’s mailbox. If the Multilingual feature is enabled, and the Japanese prompts have been loaded, the System Administrator can change either the English prompts or the Japanese prompts. When the Sys- tem Administrator’s keyset is in English...
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Page 38 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 Default AXXESSORY Talk Voice Prompts FIGURE 4.Default AXXESSORY Talk Voice Prompts 001 To leave a message, please enter a mailbox number. 002 For the directory, press pound. 003 To reach an operator, press 0. 004 I’m sorry... 005 ...is not available. 006 The number entered is not valid. 007 Using the keys on your telephone, please spell the last name of the per- son, then press POUND. For the let- ter Q, press 7. For the...
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Page 39 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 Default AXXESSORY Talk Voice Prompts FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) 045 To accept this entry, press POUND. 046 To erase and re-enter, press 3. 047 Password erased. 048 Password saved. 049 Your mailbox is full and cannot receive any new messages. Please delete old messages. 050 Not used; Available for custom prompts 051 Not used; Available for custom prompts 052 Your mailbox is almost full. Please...
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Page 40 Administrator Procedures INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 Default AXXESSORY Talk Voice Prompts FIGURE 4. Default AXXESSORY Talk Voice Prompts (Cont.) 106 Message received from an outside caller. 107 To record an introduction with a copy of this message, press 1. 108 To change your personal greeting, press 1. 109 To change your name in the direc- tory, press 2. 110 To change your password, press 3. 111 To change your message envelope, press 4. 112 To replay the message, press...