Inter-Tel Axxess Administrators Guide

							ADMINISTRATOR’S GUIDE
AXXESS
Part No. 550.8001
Issue 5.1, March 2000


 
						

							AXXESSORY TALK VOICE MAIL
SYSTEM ADMINISTRATOR FEATURES
TO RECORD
 A BROADCAST
 MESSAGE
— Call the Voice Mail extension number.
— Press  , then enter the System Administrator mailbox number and pass-
word.
— Press  , then press  .
— Record your message. 
— When you have completed your message, hang up OR press   for more
options.TO PERFORM
 MAILBOX
 MAINTENANCE
:
— Call the Voice Mail extension number.
— Press  , then enter the System Administrator mailbox number and pass-
word.
— Press  , then press  .
— Dial the mailbox, extension ID, or group list number to be programmed.
Program the personal options, following the prompts, as usual.TO IMPORT
 A FAX
 DOCUMENT
:
— Using a fax machine, call the Voice Mail extension. 
— Press   and then enter the System Administrator mailbox number and
password.
— Press  , then press  .
— Enter the fax document number.
If the document number does not already exist, press   if the number is
correct OR press   and re-renter the number.
If the document number already exists, Press   to replace the document
OR press   to enter another number.
If the document is being sent, updated, or deleted, that number cannot be
used right now. Enter a new number or hang up.
If you did not enter a valid number, enter a new number.
— When prompted, press START on your fax machine.
— When the fax transmission is complete, press   to continue importing doc-
uments, or press   to exit.
Q
UICK
 R
EFERENCE
 G
UIDE
 T
O
AXXESS A
ND
 AXXESSORY T
ALK
 
S
YSTEM
 A
DMINISTRATOR
 F
EATURES
These are the basic instructions for the most frequently used AXXESS System
Administrator and AXXESSORY Talk System Administrator features. For
detailed information on these features, refer to the Administrator’s Guide.AXXESS SYSTEM
ADMINISTRATOR FEATURES
TO PLACE
 THE
 SYSTEM
 IN NIGHT
 OR
 DAY
 MODE
:
—While on hook, enter  .TO PLACE
 A SINGLE
 NODE
 IN DAY
 OR
 NIGHT
 MODE
:
—While on hook, enter   (Enable Network Night Mode) OR enter
 (Enable Network Day Mode). Then enter the desired node
number.
TO SET
 SYSTEM
 OR
 NETWORK
 DATE
 AND
 TIME
:
—While on hook, enter   (System Date/Time) or enter 
(Network Date/Time). 
—Use the keypad keys to enter the month, day, and year. (For example, press
010300 for January 3, 2000.) OR press   to skip ahead without changing
the date.
—Use the keypad keys to enter the time in hours and minutes. (For example,
enter 0900 for 9:00.) OR press   twice to exit without changing the time.
—If the system is set for 12-hour display format, press   for AM or press 
for PM.
TO SYNCHRONIZE
 NETWORK
 TIME
:
While on hook, enter  .
TO RESPOND
 TO
 AN
 ALARM
 MESSAGE
:
—When a minor alarm indication appears, write down the alarm information.
—While on hook, clear the alarm by entering 
 (Clear System
Alarm) or entering 
 (Clear Network Alarm).
—Look up the alarm in the Administrator’s Guide and take the appropriate
action.
*9
1
#
*9
2
*9
4
#
3
#
3
#
*
9
8
6
0
9
8
6
1
9
8
6
2
9
8
0
0
9
8
1
0
#
#
1
2
9
8
1
1
9
8
5
0
9
8
5
1
©Inter-Tel Integrated Systems, Inc. 2000 printed in USA 
						

							TO PROGRAM
 SYSTEM
 SPEED
 DIAL
 NUMBERS
:
—While on hook, enter  . 
—Enter the speed-dial location code (000-999). 
—To change or program the name: Enter the desired name for the speed-
dial number:
In numeric mode, the keypad keys are used to enter numbers 0-9, the 
key is used for entering a hyphen, and the   key is used for entering a
colon.
In alphanumeric mode, keypad keys are used to enter the desired letters,
numbers, and punctuation. The number of times a key is pressed deter-
mines which character is entered. When adjoining characters are located
under the same key, press   to advance to the next character. Refer
to the following chart to program information in alphanumeric mode.
(Note that letters correspond to the letters printed on the keypad keys.)
To erase the current name and leave it blank: Press press MUTE repeat-
edly until the name is erased. Then press  .
To leave the name the same: Press  .
—Enter the number (up to 32 digits) to be stored.
—Press .
NOTES
NUMBER OF TIMES KEY IS PRESSED
KEY1234567891011
ENGLISH CHARACTERS
KATAKANA CHARACTERS
1-&( ) 1
A
I
U
E
O
a
2ABC’2
KA
KI
KU
KE
KO
i
3DE F ! 3
SA
SHI
SU
SE
SO
u
4GH I * 4
TA
CHI
TSU
TE
TO
e
5JKL / 5
NA
NI
NU
NE
NO
o
6MNO # 6
HA
HI
FU
HE
HO
tsu
7PQRS 7
MA
MI
MU
ME
MO
ya
8TUV ? 8
YA
YU
YO
.
,
yu
9WX Y Z 9
RA
RI
RU
RE
RO
yo
0@:.,0
WA
WO
N
pa
ba
long
9
8
0
1
#
*
FWD
#
#
# 
						

							Part Number
550.8001
AXXESS
        Issue 5.1, March 2000
©Inter-Tel Integrated Systems, Inc. 2000 printed in USA
ADMINISTRATOR’S GUIDE 
						

							NOTICE
This Inter-Tel AXXESS Administrator’s Guide is released by INTER-TEL INTEGRATED SYSTEMS,
INC. as a guide for AXXESS System and AXXESSORY Talk Voice Mail administrators. It provides
information necessary to properly administer the system.
The contents of this manual, which reflect current INTER-TEL standards and which document software
versions 827.8915-8919, are subject to revision or change without notice. Software packages released
after the publication of this manual will be documented in addenda to the manual or succeeding issues of
the manual.
For additional information and/or technical assistance, certified technicians may contact:
Customer Support Department
INTER-TEL INTEGRATED SYSTEMS, INC.
7300 West Boston Street
Chandler, AZ 85226-3224
(480) 961-9000 (during normal business hours)
(480) 961-0277 (after hours or on weekends)
If you have any questions or comments regarding this manual or 
other technical documentation, contact 
Inter-Tel’s Technical Publications Department at: 
[email protected]
Inter-Tel® is a registered trademark of Inter-Tel, Incorporated.
Inter-Tel Integrated Systems™ is a trademark of Inter-Tel Integrated Systems, Inc.
Inter-Tel AXXESS™ and Inter-Tel AXXESSORY Talk™
 are trademarks of Inter-Tel Integrated Systems, Inc.
IBM® and OS/2® Warp are registered trademarks of International Business Machines Corporation.
MS-DOS® and Microsoft® Windows® are registered trademarks of Microsoft Corporation.
MOD-TAP® is a registered trademark of Mod-Tap System.
QEMM-386™ is a trademark of Quarterdeck Office Systems, Incorporated. 
						

							Page v
CONTENTS PAGE
Table Of Contents  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  v
FCC Regulations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Safety Regulations  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
The AXXESS Telephone System  1
AXXESS Networks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
AXXESS System Administrator Duties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
AXXESSORY Talk  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
AXXESSORY Talk Voice Mail Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
AXXESSORY Talk Voice Mail Administrator Duties . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Administrator Procedures   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
AXXESS System Administrator Features   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Placing The System In Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Placing Nodes In Day Or Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Setting System Date And Time  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Setting Network Date And Time  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Synchronize Network Time  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Database Programming  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Programming System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
System And Network Alarm Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Freezing/Unfreezing The System History  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Freezing/Unfreezing The Network History  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Seizing A Device  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
AXXESSORY Talk Voice Mail System Administrator Features  . . . . . . . . . . . . . . . . . . 32
Broadcast Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Mailbox/Group List Maintenance  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Importing Fax Documents  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Custom Audiotex Recordings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
AXXESS System Hardware  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
Introduction 53
Station Instruments   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Keysets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Agent Set  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Single-Line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Digital Direct Station Selection/Busy Lamp Field (DSS/BLF) Units  . . . . . . . . . . . . . . 73
Optional System Equipment   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Table Of Contents 
						

							Page  vi
Table Of Contents
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
CONTENTS PAGE
AXXESS System Features   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  77
Introduction 77
Access To The Features   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Special Key And Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Attendant Stations   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Network And Local Primary Attendants  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Hunt Groups  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Hunt Group Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Hunt Group Call Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Hunt Groups And Call Forwarding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Hunt Group Remove/Replace And Do-Not-Disturb  . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
UCD Hunt Groups  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
ACD Hunt Groups  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Trunk Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Caller ID, DNIS, And ANI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Outgoing-Access, Allowed- Answer, And Ring-In Assignments  . . . . . . . . . . . . . . . . 104
Automatic Route Selection (ARS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Emergency Call Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  110
Day And Night Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  111
Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  111
Keyset Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  113
Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  113
Selectable Ring Tone  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  114
Extension Number, Username, Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . .  114
“All Transient Displays” Station Flag  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
“DKTS Alternate Transient Display Timer” Station Flag And Timer . . . . . . . . . . . . .  115
“Transient Call Indication On Call Answer” Station Flag . . . . . . . . . . . . . . . . . . . . . .  115
Using DSS/BLF Keys (DSS/BLF Unit Or Keyset DSS/BLF) . . . . . . . . . . . . . . . . . . .  115
User-Programmable Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  117
Standard/Alternate Keymap Switching  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  118
Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  119
Music-On-Hold And Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Multilingual Capability   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Do-Not-Disturb And Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Change Language Feature Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122