Inter-Tel Axxess Administrators Guide

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Trunk Features
TRUNK FEATURES
This section explains the trunk functions and programmable features.
CALLER ID, DNIS, AND ANI
NOTE The Advanced CO Interfaces feature must be enabled in Premium Feature Selection to
use these features.
The AXXESS System supports Caller ID, ANI, and DNIS. These features provide information
about the source of the call. 
•Caller ID: Caller ID information gives the caller’s telephone number and/or name.
•ANI: Automatic Numbering Identification (ANI) information identifies the caller’s tele-
phone number. The system receives a specified number of digits.
•*ANI*: This is a form of ANI that does not have a specified number of digits. The sys-
tem receives a star (*) before the ANI digits to signal the beginning of the caller’s tele-
phone number. Then there is another star after the digits to signal the end of the ANI
information.
•DNIS: Dialed Number Identification Service (DNIS) identifies the number that was
dialed to reach your location. The system receives a base number and a specified num-
ber of digits that identify the dialed number.
•*DNIS*: This is a form of DNIS that does not have a specified number of digits. The
system receives a star (*) before the DNIS digits to signal the beginning of the dialed
number. Then there is another star after the digits to signal the end of the DNIS infor-
mation.
•*ANI*DNIS*: This is a two-stage address service that provides both the caller’s tele-
phone number and the dialed number. It combines the *ANI* and the *DNIS* features
described above.
Keyset Displays
Whether call information appears on the keyset display, and what information appears, is deter-
mined by station flags in the database. The flags are:
•Expanded CO Call Information On Displays: This station flag determines whether
call information (trunk name or call information) is displayed at the keyset. If it is
enabled, the Outside Call Party Information Has Priority flag (described below) deter-
mines what is displayed. If it is disabled, the programmed trunk group username will
appear on the display. In the default state, this flag is enabled.
NOTE REGARDING TRUNK SECURITY
While this system is designed to be reasonably secure against CO trunk misuse by outside
callers, there is no implied warranty that it is invulnerable to unauthorized intrusions and
toll fraud. If the central office does not provide supervision it will not disconnect the call
when one party hangs up; it is possible for a caller to remain connected to a CO trunk cir-
cuit. If this happens, and the caller begins dialing, the call could be placed through the
AXXESS System and would then be billed to the system’s owner. The system cannot check
this type of call for toll restriction and may not register the call in SMDR. This problem
could arise when a call is connected to a station, when a call is in an unsupervised confer-
ence, or when a call is forwarded or transferred to the public network. 
						

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Caller ID, DNIS, And ANI •Outside Party Call information Has Priority: If the Expanded CO Call Information
flag is enabled (as described above), this flag determines what information is displayed
at the keyset. If enabled, any call that is received on a trunk that provides outside call
information (for example, Caller ID or ANI), will be identified on the keysets display
with the call information. If disabled, the display will show the DID or DNIS informa-
tion for the call (if available). In the default state, is it enabled.
•Display Outside Name: If the Display Outside Name station flag is enabled, the keyset
user can switch between the outside party name and number when connected to a CO
call with outside party information. The keyset user enters the Display Outside Party
Name On/Off feature code (379). In addition, the enhanced ring-in displays will provide
the user with more information such as both Caller ID name and number if available, or
tell the user if a Caller ID number is blocked or out-of-area. This is a keyset-only sta-
tion flag. In the default state, this flag is enabled. 
The system will provide the user with advanced displays for direct ring-in calls, if the station
has “Expanded CO Call Information On Displays” and “Outside Party Call Information Has
Priority” station flags enabled (by default they are enabled). 
A typical direct ring in display would look like the following: “TRNK GRP 1 RINGING IN.”
However, with the enhanced displays, the system will attempt to display the name of the out-
side caller on line 1 and the number of the outside caller on line 2. 
When a CO call rings into the system, the system uses the following criteria to determine the
name that will appear on the display keysets. The criteria are listed from highest priority to
lowest priority.
Display Line 1
The following criteria are used to display the name on the top line of the ring-in display. This
assumes that all of the necessary station flags are properly set and usernames are correctly
filled in or left blank (at the programmers discretion) for Call Routing Tables and Trunk Group
Names.
  (1)Outside Party Name provided by the Desktop Application, if available.
  (2)Outside Party Name provided by Caller ID, if enabled at the system-wide flag level.
  (3)Outside Party Name provided by system speed-dial. If the collected number matches a
number in a speed-dial bin, we use the name of the corresponding speed-dial bin.
  (4)Outside Party Number provided by the Desktop Application.
  (5)Outside Party Number provided by Caller ID, if enabled at the system-wide flag level.
  (6)Outside Party Number provided by ANI service, if enabled at the system-wide flag
level.
  (7) Call Routing Table Name, if the name is not blank.
  (8)Trunk Group Name, if the name is not blank.
  (9)Default Trunk Group Name (TG XXXXX). 
						

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Caller ID, DNIS, And ANIDisplay Line 2
The following criteria are used to display the number on the bottom line of the ring-in display.
This assumes that all of the necessary flags are properly set.
  (1)Outside Party Number provided by the Desktop Application, if available.
  (2)Outside Party Number provided by Caller ID, if enabled at the system-wide flag level.
  (3)Outside Party Number provided by ANI service, if enabled at the system-wide flag
level.
  (4)Number Absence Reason, such as Caller ID “OUT-OF-AREA” or “PRIVATE”
(blocked) message.
  (5)RINGING IN display. 
ANI and Caller ID information is also sent to the AXXESSORY Talk voice mail application to
provide the callers telephone number as part of the message envelope. 
						

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Outgoing-Access, Allowed- Answer, And Ring-In Assignments
OUTGOING-ACCESS, ALLOWED- ANSWER, AND RING-IN ASSIGNMENTS
Each trunk group has programmed lists of stations for outgoing-access, allowed-answer, and
ring-in assignments for day and night modes.
•Outgoing-access assignment for a particular trunk group or node trunk group permits
the station user to place calls using trunks in that trunk group. Each station has a default
outgoing access code programmed in the database. When the user presses the OUTGO-
ING key, presses an idle Call key, or enters the Outgoing Call feature code (8), the sys-
tem automatically selects an outgoing trunk.
•Allowed-answer access to a particular trunk group permits the station user to answer
incoming calls on the trunks in that trunk group (even if the station does not have ring-
in assignment for that trunk group). Stations cannot have allowed-answer assignment
for trunk groups on other nodes. On keysets, the individual trunk key flashes (if one
exists) to indicate the ringing call. If a station is programmed with allowed-answer
access only (no ring-in) for a trunk group, direct ring-in calls on that trunk group can be
answered by entering the Automatic Trunk Answer feature code (350) or pressing the
flashing individual trunk key.
•Ring-in assignment for a particular trunk group can be assigned to one or more stations,
extension lists, or AXXESSORY Talk applications; to a hunt group; to DISA; or to a
call routing table. A trunk can ring in to a station or AXXESSORY Talk application on
another node. The ring in destination(s) for the trunk group will receive direct ring-in
calls on trunks in that trunk group. On keysets with ring in, the individual trunk or Call
key flashes and the display indicates a ringing call. Allowed answer for the trunk group
is automatically assigned to a station with ring in.
When keyset stations have outgoing-access or ring-in assignments, the associated individual
trunk keys show the status of their trunks. 
Stations that do not appear on any of the lists cannot place or directly receive outside calls;
they are limited to intercom calls, conferences, transferred calls, and retrieving calls on system
hold. (A call on system hold can only be picked up at the station that placed it on hold or at a
station that has an individual trunk key and has allowed-answer and/or outgoing access for that
trunk.) 
A private trunk group (with one or more trunks) can be established by programming outgoing-
access, ring-in, and allowed-answer permission for the trunk group to only one station.
Answer Feature Code
For calls that are ringing or holding at the station, the user may enter the Answer feature code
(351) or press the ANSWER key. When more than one call is ringing or holding, the following
priority list determines which call is answered first:
•Ringing calls (ring ins, recalls, callbacks, or transfers) are answered in the order they
were received.
•Then calls on individual hold are answered in the order they were placed on hold. 
						

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Automatic Route Selection (ARS)
AUTOMATIC ROUTE SELECTION (ARS)
NOTE This feature must be enabled in Premium Feature Selection.
ARS is a money-saving feature that allows the system to be programmed to select the least
expensive route for placing outgoing calls. It can be used for placing outgoing calls and trans-
ferring or forwarding calls to outside telephone numbers. Stations can be restricted to using
only ARS for placing outgoing calls. Also, because users do not have direct access to trunks on
other nodes, ARS is the only way users can place calls using the other nodes’ trunks.
ARS is programmed using route groups and facility groups.
•Route Groups: A route group contains dialing patterns and facility groups. 
—The dialing patterns are used to determine the calls that will be routed through the
route group. For example, the default dial pattern for Route Group 1 is N+ (any
number of digits beginning with digit 2-9). If a number is dialed that begins with 1,
it will not be routed through this route group.
—Each route group has an ordered list of facility groups that contains lists of local
trunk groups and/or nodes. There can be 100 facility groups in the system. The
facility groups should be programmed so that the least-expensive route is checked
and, if available, is selected first. If the least-expensive facility group is not avail-
able the system checks the other groups in the list until it finds an available trunk.
•Facility Groups: A facility group contains trunk group/node lists and dial rules.
—The trunks can include local trunk groups or nodes.
—The dial rules tell the system what to dial. The system can have up to 32 dial rules,
26 of which are programmable. Each facility group can use up to 32 dial rules. For
example, if the selected route group requires that the number contain “1” but no
area code, the dial rules include the 1 and drop the area code. The modified tele-
phone number can contain up to 32 digits. (If SMDR is enabled, the modified tele-
phone number, not the digits dialed, will appear in the SMDR call record.) When
programming ARS, you can use preset dial rules or create new dial rules that add
up to 16 digits each. The pre-programmed dial rules are:
Dial Rule #1 – Echo Equal Access: This non-programmable dial rule includes the
equal access digits (10XXX or 101XXXX) in the number, if dialed.
Dial Rule #2 – Echo Toll Field: The toll field (1, 0, 01, or 011) is included in the
number, if dialed. This dial rule is non-programmable.
Dial Rule #3 – Echo 3 Digits After Toll Field: With this non-programmable dial
rule, the three digits after the toll field are included in the number. (These digits are
usually the area code or country code.)
Dial Rule #4 – Echo Local Address: This non-programmable dial rule allows ARS
to dial the telephone number that was dialed by the station user.
Dial Rule #5 – Add Account Code: This non-programmable dial rule causes the
system to dial the account code that is associated with the call, when it is available.
The account code can be entered using any of the account code types, including All
Calls Following, as long as the system receives the account code before end of
dialing. (To use an optional account code, the code must be entered before the
number is dialed.)
Dial Rule #6 – Add Extension Number: This non-programmable dial rule tells the
system to include the extension number of the station or AXXESSORY Talk appli-
cation that is being used to place the call. 
Dial Rule #7 – Add #: This dial rule adds a pound (#) to the number dialed. This
dial rule can be programmed. 
						

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Automatic Route Selection (ARS) When ARS is selected, the user dials the number (including the area code, if needed), and the
system does the following:
  (1)Checks the dialed number and matches the dialing pattern to a route group: The
system checks the route groups in numerical order and selects the first group that
applies to the dialing pattern of the number that was dialed. NOTE: If the Emergency
Call feature is programmed to use ARS, the emergency calls will always go through
Route Group 1, regardless of route group programming.
  (2)Selects a facility group: If all of the trunks are busy, and the station is enabled for ARS
camp on, the call will camp on to the facility group until a trunk is available.
  (3)Checks for toll restrictions and outgoing access: Before the number is modified by
the facility group’s dial rules, the system checks the station toll restrictions and outgoing
access to determine whether the call is allowed. (All calls placed using ARS are toll
restricted, regardless of whether the selected trunk is subject to toll restriction. How-
ever, Emergency Call feature calls are never toll restricted.) If allowed, the system con-
tinues to the next step. If not allowed, the system sends reorder tones and the call is not
placed. 
  (4)Adds or deletes digits according to the facility group chosen: Each facility group has
a programmed set of dial rules that tell the system what to dial. For example, if the
selected route group requires that the number contain “1” but no area code, the dial
rules include the 1 and drop the area code.
  (5)Dials the modified telephone number: If the number is allowed, the system seizes an
idle trunk in one of the selected trunk groups, waits for the Dialing Wait After Connect
timer to expire, and then dials. 
When ARS is used, the station user hears dial tone when the feature code is entered (manually
or automatically using a Call key, the ARS key, or the OUTGOING key). The user then dials
the number and hears silence until the trunk is seized and dialing is completed. (The user will
not hear the digits being dialed.) The call appears under an available Call key or trunk key.
AUTOMATIC ROUTE SELECTION EXAMPLE
Station user enters 1234
account code and dials
1-602-961-9000
AXXESS
CO
OUTGOING CALL
DIALED =
1-602-961-9000-1234
ARS does the following:
•Checks the number and
finds dialing pattern 602+
in Route Group 2.
•Selects a facility group
with an available trunk.
•Checks toll restriction and
outgoing access.
•Uses dial rules to modify
the number:
Echo 3 Digits After Toll
Echo Local Address
Add Account Code
•Dials the modified num-
ber.
1
2 
						

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Toll Restriction
TOLL RESTRICTION
The following features provide toll restriction on the AXXESS System. (They are described in
further detail in this section.)
•Trunk Group Toll Restriction: Each trunk group can be designated as “subject to toll
restriction” or “not subject to toll restriction” in database programming. If subject to toll
restriction, station class of service is checked when the trunk group is selected for plac-
ing an outgoing call.
—Emergency Call Feature: When the Emergency Call feature code is entered, the
designated trunk access code is used to seize a trunk and the programmed emer-
gency number is dialed regardless of any station or trunk group toll restrictions.
(See page 110 for details.)
—Automatic Route Selection (ARS): Calls placed using ARS (except Emergency
Call feature calls) are always subject to toll restriction, regardless of the selected
trunk groups toll restriction programming. Note that only the stations COS is
checked, the trunk groups COS is not.
—Network ARS Calls: When determining toll restriction for an ARS outgoing call,
the network checks the station toll restriction based on the database information on
the node on which the station resides, not the node that contains the trunk which
the system uses to place the call. The system does not check the trunk COS for
ARS calls.
•Exemption From ARS-Only Restriction: Each trunk group may be designated as
“exempt from automatic route selection (ARS) only.” If exempt, station users with the
ARS-Only class of service can select the trunk group directly.
•Absorbed Digits: Trunk groups that are subject to toll restriction can be programmed
to “absorb” (ignore) the first digit(s) dialed. This allows the system to handle the dialed
digits just as they would be by the local telephone company or PBX to which the sys-
tem is connected.
•Station And Trunk Group Classes Of Service: Each station and trunk group can be
assigned one or more classes of service (COS) which can restrict or allow certain digit
patterns when an outside call is dialed. (Trunk group COS is not checked when ARS is
used.)
Classes Of Service (COS)
Each station and each trunk group that is “subject to toll restriction” is assigned toll restriction
classes of service (COS) that restrict or allow certain dialing patterns on outside calls.
The classes of service (COS) are programmed individually for stations, AXXESSORY Talk
applications, and trunk groups. There are separate COS designations for day and night modes.
A station or trunk group can be completely unrestricted or can have any combination of the
classes of service. 
The first nine COS designations (01-09) have default values. COS designations (10-16) do not
have default values and are blank. All of the classes of service are programmable. Each may be
specified as an “allowed” or “denied” class of service, dialing patterns can be programmed for
each, and each can be assigned to stations and trunk groups as needed. The default values of
COS 01-09 are as follows.
•COS 01 – ARS Only: (This is a station COS only. It is not used for trunk groups. Also,
it cannot be used unless the ARS premium feature is enabled.) Calls can only be placed
using the Automatic Route Selection (ARS) feature when this restriction is assigned.
The user will hear reorder tones when attempting to place a call using any other
method. A restricted user can still select individual trunks if the trunks are designated as
“exempt from ARS Only” (as described on page 107), were transferred, were placed on
hold, or are recalling or ringing. Trunk restriction determines which trunks in the ARS
route group can be selected by the station or AXXESSORY Talk application.  
						

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Toll Restriction •COS 02 – Deny Area/Office: This restriction is divided into eight user groups to allow
the use of varying area/office code restriction tables. This is useful for reducing restric-
tions for some of the stations, AXXESSORY Talk applications, or trunk groups while
increasing restrictions for others. Each station, application, and trunk group is assigned
a day mode and a night mode user group in database programming. Within each user
group, area codes can be designated as restricted, allowed, or extended. Restricting an
area code prevents users from placing calls to that area code. Allowing an area code
allows all office codes within that area code. Designating an area code as extended
allows the programmer to determine which office codes (up to 800) are allowed or
restricted within that area code. For each user group, 800 area codes can be marked as
allowed or restricted in the database list, and up to six area codes can be marked as
extended. 
•COS 03 – Deny Operator: Calls to numbers that match the dial patterns for this class
of service (defaults to [Q]RN+, [Q]R0, and [Q]RE) are restricted, unless the number
also matches a dial pattern in an “allowed” class of service that is assigned to the sta-
tion, AXXESSORY Talk application, or trunk group being used.
•COS 04 – Deny Toll Access: Calls to numbers that match the dial patterns for this class
of service (defaults to [Q]TN+ and [Q]TE) are restricted, unless the number also
matches a dial pattern in an “allowed” class of service that is assigned to the station,
AXXESSORY Talk application, or trunk group being used.
•COS 05 – Deny International: Calls to numbers that match the dial patterns for this
class of service (defaults to [Q]I+) are restricted, unless the number also matches a dial
pattern in an “allowed” class of service that is assigned to the station, AXXESSORY
Talk application, or trunk group being used.
•COS 06 – Deny Equal Access: Calls to numbers that match the dial patterns for this
class of service (defaults to Q+) are restricted, unless the number also matches a dial
pattern in an “allowed” class of service that is assigned to the station, AXXESSORY
Talk application, or trunk group being used.
•COS 07 – Deny Local Calls: Calls to numbers that match the dial patterns for this
class of service (defaults to N+) are restricted, unless the number also matches a dial
pattern in an “allowed” class of service that is assigned to the station, AXXESSORY
Talk application, or trunk group being used.
•COS 08 – Denied Numbers: Calls to numbers that match the dial patterns for this class
of service (defaults to 1900NXXXXXX+ and 976XXXX+) are restricted, unless the
number also matches a dial pattern in an “allowed” class of service that is assigned to
the station, AXXESSORY Talk application, or trunk group being used.
•COS 09 – Allowed Numbers: Calls to numbers that match with the dial patterns for
this class of service (defaults to 1800NXXXXXX+) are allowed, even if number also
matches a dial pattern in a restricted class of service that is assigned to the station,
AXXESSORY Talk application, or trunk group being used. 
						

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Toll RestrictionSystem speed-dial numbers can be programmed to bypass COS restrictions on a system-wide
basis. If the option is not enabled, all system speed-dial numbers are subject to toll restriction.
Because a condition may exist where a critical or life threatening situation needs to be
reported, using the Emergency Call feature code will override all toll restrictions and trunk
access programming.
Note that if the trunk group is “not subject to toll restriction,” neither the trunk group or station
COS is checked, unless the call was placed using ARS. All ARS calls are subject to station toll
restriction only. 
						

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Emergency Call Feature
EMERGENCY CALL FEATURE
The AXXESS System will immediately allow access to local emergency facilities whenever a
station user enters the Emergency Call feature code (defaults to 911). When activated, the
Emergency Call feature will select a trunk and then automatically dial the necessary digit(s) to
call the local emergency services facility (defaults to 911). Because a condition may exist
where a critical situation needs to be reported, this feature will override all toll restrictions and
trunk access programming.
When an emergency must be reported, any station user can lift the handset and dial 911 at
intercom dial tone. At this point, the system will select an idle trunk using the trunk access
code programmed for this feature (defaults to Trunk Group 1). The system will allow the Dial-
ing Wait After Connect timer to expire and will then dial the digit string programmed in the
database as the emergency number. 
At the time the call is processed, a minor alarm will be generated by the system and sent to all
administrator stations.
Calling Party Number Field
Each station can be programmed to send an identifying number when a call is placed. This
information is required for emergency 911 calls in some states. You can program any number
up to 32 digits in the Calling Party Number field. However, check with your service provider
to determine their specific requirements for this field. This number will be sent in the ISDN
setup message in the Calling Party Number Information Element. In addition, the AXXESS
System will also send the extension number of the station in the Calling Party Number Subad-
dress Information Element. The CO should ignore this information element if it does not sup-
port it. NOTE: There is no default number for this field. It is up to the programmer to supply
the correct Emergency Calling Party Number for each station.
If an off-premises extension is used for dialing 911, the 911 operators will see Calling Party
Number or the address of the location of the AXXESS System, not the off-premises address.
Off-premises personnel should be prepared to give the correct address and other pertinent
information if it is not programmed as the Calling Party Number.
Programming The Emergency Call Feature
If the system is installed in an area
where 911 service is not available, it
is suggested that the number for the
local police or fire department or the
telephone company operator be sub-
stituted.
If the database programmer renders
this feature inoperative by either
removing all trunk access and/or by
removing the dialed digit string, the
database program will present a
warning message notifying that the
feature has been disabled and requir-
ing the programmer to acknowledge or change this condition before being allowed to continue.
Like all other feature codes, the 911 feature code can be changed to another 1- to 5-digit code,
if necessary, but it is not recommended.
If a user selects an outgoing trunk before dialing 911 (or the programmed Emergency Call fea-
ture code), toll restriction is not automatically overridden for that call; toll restriction is
applied. If the user selects ARS to place the call, route group 1 is automatically selected. 
EMERGENCY CALL FEATURE
AXXESS DATABASE:
Station user
dials 911EMERGENCY EXT. =
TRUNK GROUP 1 (9201)
EMERGENCY No. = 911
CALL PLACED
TO 911
ALARM #11
DISPLAYED
MESSAGE PRINTOUT,
IF ENABLED