Inter-Tel Axxess Administrators Guide
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Page 251 Index INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Optional station equipment 75 Options Card (OPC) 74 OS/2 AXXESSORY Talk 4 Outbound Fax 237, 238 Outgoing access 104, 111 Outside calls account codes 141 automatic answer 119 callback (queue) 140 camp on 140 header 135 on-hook dialing/monitoring 139 placing 135 receiving 138 remote message notification 225 Outside party call information 102 Overflow stations 93, 94 P Page zone keys 58, 59 Pager notification 223 Paging 188 extension numbers 87 loop start trunks 188 remove/replace 86, 188 zones 188 Passwords extension ID 208 mailbox 221, 226, 232 programming 14 station 193 PBX hookflash 197 PC Data Port Module (PCDPM) 66, 133 DSS/BLF connection 73 OHVA 133 Personal greeting 232 Personal number 223 Personal options 232 Pilot numbers 90 Playback device announcement station 94 call routing announcement 209 overflow station 94 Playback devices 74 Polarity reversal 19 Power failure transfer 75 Power supply 53 Premium features advanced CO interfaces 19, 101 ARS 105, 107 directories 174 system OAI 70, 97 UCD 93 Previous key 58 Primary attendant 88, 89 node 88 Principal station 164 Priority level 95 Private calls 123Private number extension ID 208 mailbox 216 Private trunk group 104 Programming administrator station 9 Q Queue feature code 86 station 127, 128 trunk 140 R Recall attendant 88 forwarding of 89 hold 88, 144, 145 system forwarding 169 transfer 151 unsupervised call 89 Receive network alarms 28 Record-a-call 3, 159, 205, 217 tone 159 tone interval timer 159 Recording system prompts 37 Recovering deleted messages 229 Red and green LEDs 65 Redialing 186 feature code 86 last number dialed 186 last number saved 186 Reminder messages 198 messages 198 programming 14 Remote feature programming 193 call forwarding 196 do-not-disturb 194 Remote messaging 221, 223 Remote notification cascade 223 Remove/replace hunt group 92 Remove/replace paging 188 Return Call feature 227 Reverse transfer 153 DSS/BLF 116 transient call indication 115, 153 Ring in 104 day/night 111 DISA 111 hunt groups 91 Ring intercom always 123 Ring principal once 165 Ring tone selection 114 Ring when X calls at extension 58, 62 Route groups 105 S Safety regulations xiv Save key 58 Saved messages 227
Page 252 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Scheduled Time-Based Application Routing (STAR) 218 Screened transfer 152, 208, 210, 222, 232 Secondary extension keys 58, 60, 62, 117 ring when x calls 58, 62 transient call indication 62, 115 Security codes for DISA 111 Seize device 31 Send network alarms 28 Setting time and date 7 network 3, 7 Silent messages 130 Single-Line Adapter (SLA) 72 Single-Line Card (SLC) 72 Lamp Option Card 72 Single-line sets 72 message lamps 72 off-premises stations 72 SPCL key 58, 61, 78 system flag 78 Speakerphone 54 enhanced 55, 86 standard 55 Special delivery messages 230 Speed dialing 174 feature codes 86 house phone 184 station 176 pauses/hookflashes 176 PBX 176 programming 176 system 174 location codes 174 non-display numbers 174 pauses/hookflashes 26 PBX 26 programming 26 Speed-dial (SD) keys 58, 60 programming 117 SPKR key 58 Standard account codes 141 Standard keymap 58, 118 Standard Keyset LCD 58 speakerphone 54 Standard speakerphone 55 Station features return to default 197 Station instruments see Keysets, Single-Line Sets, and Direct Station Selection/Busy Lamp Field (DSS/BLF) Units Station Message Detail Recording (SMDR) 53 Station message detail recording (SMDR) 201 account codes 141 buffering 201, 219 display elapsed time in seconds 202 options 201 record retrieval 219 report format 202 suppressed digits 201 Station monitor 96 Station off-hook alarm 3, 28Station speed dialing 176 feature code 86 pauses/hookflashes 176 PBX 176 programming 176 Stations extension numbers 87 programming at administrator station 10 toll restriction COS 107 Subscriber 221 Supervisors 95 Suppressed digits 201 Surge/spike protector 74 System administrator voice mail 3, 32, 221 System alarms 3, 28 clearing 28 System battery back-up 74 System feature programming at administrator 14 System forwarding 164 advance timer 164 enable/disable 168 handsfree announce option 149, 166 initiate timer 164 recalls 169 ring principal once 165 System history freeze/unfreeze 30 System hold 144 System OAI 70, 97 System prompts 37 System speed dialing 174 feature code 86 location codes 174 non-display number 174 pauses/hookflashes 26 PBX 26 programming 26 toll restriction override 109, 174 System speed-dial keys 174 T T1 Card (T1C) OPX 72 Time display 7, 113 network 3, 7 Toll restriction 107 ARS 106 call forwarding 171 COS 107 emergency calls 110 programming 10 speed-dial override 109, 174 Transfer 149 attendant transfer timer 88 AXXESSORY Talk timer 207 conference 154 DSS/BLF Unit 116 recall 151 to hold 149, 151 to park 116, 150 to ring 149, 150 to voice mail 116, 150
Page 253 Index INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Transfer methods 152, 208, 210, 222, 232 Transfer-To-Connect Allowed station flag 149 Transient call indication on call answer 62, 115, 153 Trunk group keys 58, 60 Trunk groups allowed answer 104 outgoing access 104 private 104 programming 19 ring in 104 subject to toll restriction 107 toll restriction COS 107 Trunks access codes 79 answer supervision 19 busy out programming 19 caller information 101 DTMF/dial-pulse signals 19 extension numbers 87 features 101 hybrid balance 19 programming 19 TSAPI 70 Two-stage caller identification 101 U UCD hunt groups 93, 95 announcement stations 93 overflow stations 93 priority level 95 supervisors 95 Undefined keyset keys 60 Undelete message 229 Undeliverable messages 227 Unheard message cancel 231 Unified Messaging see also AXXESSORY Talk Central 237Unlisted number extension ID 208 mailbox 216 Unsupervised CO timer attendant recall 89 call forwarding 171 Up key 58 User groups 108 User keyed extension 161 User name display 113 programming 10 User-programmable keys 58, 60, 117 secondary extension keys 62, 117 V Valid call timer 19 Validated account codes 141 Version feature code 86 View call processing version feature code 86 Voice mail alternate message source 132 as message center 129 AXXESSORY Talk 220 broadcast messages 32 custom recordings 35 directory 214, 232 group lists 3, 33 mailbox maintenance 3, 33 mailboxes 221, 226 messages 227, 230, 235 subscribers 221 system administrator 3, 32, 221 system prompts 37 transfer to 116, 150 Volume controls 66 W Wrap-up mode for ACD calls 100
Page 254 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Trunk Access Codes Station Feature Codes Administrator Feature Codes *The Diagnostics Mode feature code (9900) must be entered before these feature codes can be used. FEATURE NAME CODE Automatic Route Selection (ARS) 9200 Trunk Group Access 1-208 9201-9299, 93000-93107 Emergency Calls 911 Outgoing Call 8 FEATURE NAME CODE Account Code – All Calls Following 391 Account Code – Optional 390 ACD Agent Login ACD Agent Logout ACD Agent Login/Logout Toggle326 327 328 ACD Agent Wrap-Up Terminate 329 Agent Help 375 Agent Help Reject 376 Answer (Ringing Call) 351 Automatic CO Access On/Off 360 Automatic IC Access On/Off 361 Automatic Trunk Answer 350 Background Music On/Off 313 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward If No Answer/Busy 358 Change Language 301 CO Hookflash 330 Conference 5 Data 340 Default Station 394 Directory 307 Display Outside Party Name On/Off 379 Display Time/Date 300 Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On/Off370 371 372 Do-Not-Disturb Override 373 Enhanced Speakerphone Enable 310 Feature Key Default 395 Group Listen 312 Handsfree On/Off 319 Headset Enable Headset Disable Headset On/Off315 316 317 Hold – Individual 336 Hold – System 335 Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace322 323 324 Message 365 Message – Cancel 366 Message – Cancel Current 368 Message – Silent 367 Mute On/Off 314 Page 7 Page On/Off 325 Program B it Rate393 Program Keys 397 Program Station Password 392 Queue Request 6 Record-A-Call 385 Redial 380 Reminder Message Reminder Message Cancel305 306 Remote Programming 359 Reverse Transfer (Call Pick-Up) 4 Review Keys 396 Ring Intercom Always On/Off 377 Ring Tone Selection 398 Station Monitor 321 Station Speed Dial Station Speed Dial Program382 383 Switch Keymap 399 System Forward Enable System Forward Disable System Forward On/Off352 353 354 System Speed Dial 381 Transfer to Hold 346 Transfer to Ring 345 FEATURE NAME CODE Clear Network Alarm 9851 Clear System Alarm 9850 Diagnostics On/Off 9900 Enable Network Day 9862 Enable Network Night 9861 Freeze Zone System Histories Unfreeze Zone System Histories9939* 9989* Night Ring On/Off 9860 Program Database 9932 Program System Speed Dial 9801 Seize Device 9973* Set Network Date/Time 9810 Set Time/Date 9800 Synchronize Network Time 9811 System History — Freeze System History — Unfreeze9993* 9998* View Call Processing Version9928* FEATURE NAME CODE