Inter-Tel Axxess Administrators Guide

							Page 181
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Intercom, Speed-Dial, And Feature Code Directory (Keysets Only)
INTERCOM, SPEED-DIAL, AND FEATURE CODE DIRECTORY (KEYSETS ONLY)
NOTE The Directories feature must be enabled in Premium Feature Selection. 
The Directory feature enables display keyset users to “look up” intercom extension numbers
and user names, system speed-dial numbers and names, or system feature codes. Once the
desired information has been displayed, the user may automatically dial the number, store the
number in a station speed-dial location, select a different number/name, terminate the directory
routine, or switch to the other directory. A directory search can be performed when a call is
waiting on conference or transfer hold at the station.
In a network setting, a user can see intercom directory names and extension numbers for all
devices that are programmed as “off-node devices” on the local node. Devices that are repre-
sented by wildcard off-node extensions will not show up in the intercom directory.
To use the directory, the user enters a letter, a string of letters, a valid extension number, or a
valid feature code. If searching for a name, the full name need not be entered. The system will
find the closest match and show the number and its associated name on the keyset display. Or,
the user can scroll alphabetically through the stored list of names. (It is not possible to scroll
through the extension numbers or feature codes numerically; extensions and features scroll
alphabetically.)
Directory names can include English or Japanese characters, or a combination. In the directo-
ries, English characters are alphabetized before the Japanese characters. Therefore, Japanese
names will be at the end of the list, after the English names.
Keypad keys are used to enter the desired English or Japanese (Katakana) letters, numbers, and
punctuation. (Only Digital keysets can be used for viewing Japanese prompts. Analog keysets
do not support Japanese displays.) The station user can switch between numeric and alphanu-
meric modes. (Numeric mode = MSG key unlit; alphanumeric mode = MSG key lit.) In alpha-
numeric mode, the number of times a key is pressed determines which character is entered. For
example, 77776444844 would enter “SMITH.” When adjoining characters are located under
the same key, press the FWD key once to advance to the next character. For example, 5666
FWD 66337777 would enter “JONES.” Refer to the chart below. The letters correspond to the
letters printed on the keypad keys.
The intercom directory is automatically updated whenever user names and/or extension num-
ber information is reprogrammed. The outside directory is updated whenever a system speed-
dial number or name is reprogrammed.
Only Administrator stations will be able to view Administrator feature codes using the direc-
tory. If the Diagnostics Mode feature is enabled, the Administrator will also be able to see the
diagnostic feature codes. 
						

							Page  182
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Intercom, Speed-Dial, And Feature Code Directory (Keysets Only) T
O PERFORM A DIRECTORY SEARCH:
  (1) While on or off hook, enter the Directory feature code (307). The MSG key lights (and
the SPKR key lights if on hook) and the display shows DIR TYPE: (IC=1 OUT=2
FEAT=3).
  (2)Press one of the following:
For Intercom Directory: Press   or the IC DIRECTORY menu key to select the
intercom directory. The display shows INTERCOM NAME.
For Outside Directory: Press   or the OUTSIDE DIR menu key to select the out-
side number directory. The display shows OUTSIDE NAME.
For Feature Directory: Press   or the FEATURE DIR menu key to select the fea-
ture code directory. The display shows FEATURE NAME.
  (3)Enter alpha and/or numeric characters for the number, code, or user/feature name (up to
10 characters for intercom directory, 16 for outside or feature directory). If searching
for a name, the whole name does not have to be entered. You may switch between
modes by pressing the MSG key or the USE NUMERIC MODE/USE ALPHA MODE
menu key. If necessary, press   to cancel the search.
a.In numeric mode (MSG key unlit): Press the keypad keys to enter a valid feature,
extension, or speed-dial location number. Press MUTE to backspace, if necessary.
Press the SEARCH menu key or press MSG to change to alphanumeric mode and
then press   to begin the search.
b.In alphanumeric mode (MSG key lit): Press the keypad keys to enter the desired
characters. Refer to the chart above. Press FWD once to advance or twice to leave a
space. Press MUTE to backspace. Press   or the SEARCH menu key to begin the
search. The closest match will be displayed. Executive Digital Keyset users can
return to the initial entry by pressing the START OVER menu key.
  (4)If desired, press the high end of the Volume key or NEXT key to scroll forward alpha-
betically through the directory or press the low end of the Volume key or PREVIOUS
key to scroll backward. 
NUMBER OF TIMES KEY IS PRESSED
KEY1234567891011
ENGLISH CHARACTERS
KATAKANA CHARACTERS
1
-&()1AIUEOa
2AB C’2KAKIKUKEKOi
3DE F ! 3SASHISUSESOu
4GHI * 4TACHITSUTETOe
5JKL/ 5NANINUNENOo
6MNO# 6HAHIFUHEHOtsu
7PQRS7MAMIMUMEMOya
8T UV? 8YAYUYO.,yu
9WXYZ 9RARIRUREROyo
0@:.,0WAWONpabalong
1
2
3
#
# 
						

							Page 183
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Intercom, Speed-Dial, And Feature Code Directory (Keysets Only)  (5)Do one of the following: 
To store the selected number in a station speed-dial location: Press the desired
speed-dial key. You hear confirmation tone when the number is accepted.
To automatically dial a displayed extension number: Press  , the IC key, or the
ACCEPT key. (If an intercom call is camped on and the IC key is lit, pressing the IC
key answers the waiting call and terminates the Directory feature.)
To dial a displayed outside number: Press  , the CALL menu key, or a Call key.
The system automatically dials the number using your programmed outgoing access
code.
To dial a displayed feature code: Press   or the ACCEPT key. The system automat-
ically dials the feature code.
To search for another name or number: Repeat the procedure beginning at step 3.
#
#
# 
						

							Page  184
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
House Phone
HOUSE PHONE
This feature provides users with the ability to place a pre-designated intercom or outside call
simply by lifting the handset (or pressing the SPKR key, if using a keyset) on a designated
house phone. In a network, the house phone can be programmed to dial an off-node device.
There are several applications for this feature, such as:
•Courtesy paging phone: Visitors hear pages instructing them to pick up the house
phone (such as the paging phones used in airport terminals). When they lift the handset,
they are connected to a pre-programmed station user who can give them a message or
connect them to a call.
•Emergency phone: The house phone can be programmed to automatically dial the
Emergency Call feature code (default is 911). This could save time in an emergency.
•Service phone: Customers can use the house phone(s) to place orders or receive special
services from the lobby. For example, the house phone would automatically dial the
extension number of a service representative (or hunt group number of the service
department).
•Intercom network: House phones could be placed in specific locations throughout a
building (such as examination rooms in a doctor’s office) and could be programmed to
call a specific station or group of stations (such as a nurses’ station).
Any station may be designated as a house phone in database programming, however this fea-
ture is usually assigned to single-line sets. The primary attendant should not be a house phone.
 The number dialed by the house phone is determined by the station’s speed-dial programming.
The number programmed through the database or in station speed-dial location 0 is automati-
cally dialed during day mode, and the number in location 1 is dialed during night mode. This
number can be either an extension number or an outside telephone number. If it is an outside
number, it must be preceded with a trunk access code (and a pause if necessary). 
Once the house phone status has been programmed, the speed-dial number can only be
changed while on hook (if it is a keyset) or through individual station information (special pur-
pose station) programming because lifting the handset will cause the station to dial the desig-
nated number.
Incoming calls take precedence over outgoing calls. If using a single-line set or a keyset that is
programmed for automatic trunk access (see page 119), any ringing call is automatically
answered when the handset is lifted or the SPKR key is pressed.
There is a flag, called “House Phone Mode,” that affects single-line house phones. The house
phone can be programmed to return to dial tone after a call is disconnected (normal mode).
This allows the user to enter a feature code or place a call. Or, the dial tone can be disabled
(restricted mode) to prevent the user from performing any operation other than placing a
house-phone call. In the default state, this is normal. The interaction of the House Phone Mode
flag with the programmed speed dial number and system feature is shown on the next page. 
						

							Page 185
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
House Phone
SITUATION DAY/NIGHT # NORMAL MODE RESTRICTED MODE
House phone user lifts the 
handsetComplete 
extensionDials the extension number Dials the extension number
House phone user lifts the 
handsetBlank User receives intercom dial tone User receives reorder tone
House phone user lifts the 
handsetIncomplete 
extension 
numberSystem dials the partial number 
and waits for further digitsSystem dials partial number, then 
times out after Long Interdigit 
timer expires, and sends reorder 
tones
House phone is connected 
to ARS and user performs 
a hookflashDials an out-
side number 
using ARSSystem inserts a hookflash in the 
number and registers end-of-dial-
ingSystem restarts ARS by clearing 
the number and returns outside 
dial tone to the user
House phone is connected 
to an outside call and the 
user performs a hookflashN/A The call is placed on consultation 
hold and the user hears intercom 
dial toneThe trunk dials a hookflash and 
toll restriction is restarted
Party the house phone is 
connected to hangs up 
before the house phone 
userN/A User receives intercom dial tone 
and can use another feature code 
or dial a numberSystem redials the house phone 
digits after the SL Wait for Dis-
connect timer expires 
						

							Page  186
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Redialing
REDIALING
The Redial feature can store one telephone number in redial memory at the station (manually
dialed or speed-dialed numbers up to 32 digits). If the station user reaches a busy number, is
disconnected, or if there is no answer, the number can be redialed easily. The station user sim-
ply lifts the handset and presses the REDIAL key or enters the Redial feature code. A trunk
access code is automatically entered and the telephone number is redialed. (If redialing while
still connected to an outside call, the connection is dropped and the trunk is reseized before the
number is dialed.)
Only one telephone number can be stored in the station’s redial memory at a time. This number
can be stored in one of two ways, depending on station programming:
•Last number saved: The desired number is manually stored in redial memory by the
station user. Dialing other numbers does not change the stored number. It only changes
when a new number is stored.
•Last number dialed: The last number manually dialed or speed dialed is automatically
stored. It changes every time the user dials a telephone number. (This is the default
value of the Redial feature.)
The Last Number Saved and Last Number Dialed features work differently depending on the
station status when it is used, as shown in the table below. Individual station programming
determines the mode of the Redial feature (Last Number Dialed or Last Number Saved). The
Redial feature code (380) performs the redial function (programmed under the REDIAL key). 
Non-display system speed-dial numbers cannot be redialed at a display keyset station. 
STATION STATUS WHEN 
REDIAL FEATURE IS USEDSTATION HAS
“LAST NUMBER SAVED”STATION HAS
“LAST NUMBER DIALED”
Idle station Saves the last trunk access code and 
telephone number that was dialed.Trunk is selected using the same 
trunk access code as used to place 
last outside call, last telephone num-
ber is dialed.
Intercom dial tone (on or off hook) Saves the last trunk access code and 
telephone number that was dialed.Trunk is selected using the same 
trunk access code as used to place 
last outside call, last telephone num-
ber is dialed.
On an intercom call Releases the current call, seizes a 
trunk using the saved trunk access 
code and dials the saved telephone 
number.Releases the current call, seizes a 
trunk using the access code used on 
the last outside call and dials the last 
telephone number dialed.
After selecting a trunk but before 
dialingRedials the saved telephone number 
on the currently selected trunk. 
(Note that the current trunk is used 
instead of the saved trunk access.) Redials the last telephone number 
dialed, using the currently selected 
trunk.
After selecting a trunk and dialing 
one or more digitsReleases the current call, seizes a 
trunk using the saved trunk access 
code and dials the saved telephone 
number.Releases the current call, reseizes the 
trunk (using the access code used on 
that call) and redials the digits that 
were dialed.
On an incoming outside call Releases the current call, seizes a 
trunk using the saved trunk access 
code and dials the saved telephone 
number.Releases the current trunk, seizes a 
trunk using the same trunk access 
code used on the last outgoing call 
and dials the last number dialed. 
						

							Page 187
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Using The Last Number Saved Feature
USING THE LAST NUMBER SAVED FEATURE
Use the following procedures to save and redial numbers at stations that are programmed to
use the Last Number Saved feature.
T
O SAVE A NUMBER ON A STATION PROGRAMMED FOR LAST NUMBER SAVED:
NOTE The saved number is replaced each time you repeat this procedure.
Keyset: While the keyset is idle or while listening to intercom dial tone, press the
REDIAL key or press the Special key   and enter the Redial feature code (380).
You hear a confirmation tone and the display shows LAST OUTSIDE NUMBER
SAVED.
Single-Line Set: Lift the handset and enter the Redial feature code (380). When you
hear the confirmation tone, hang up.
T
O REDI AL A NUMBER (LAST NUMBER SAVED):
Keyset: While on a call or after selecting a trunk, press the REDIAL key or press the
Special key   and enter the Redial feature code (380). Refer to the chart on the
previous page to determine which trunk is selected. The saved telephone number is
dialed.
Single-Line Set: While on a call or after selecting a trunk, hookflash and then enter
the Redial feature code (380). Refer to the chart on the previous page to determine
which trunk is selected. The saved telephone number is dialed.
USING THE LAST NUMBER DIALED FEATURE
Use the following procedure to redial numbers at stations that are programmed to use the Last
Number Dialed feature.
T
O REDI AL A NUMBER (LAST NUMBER DIALED):
Keyset: While on or off hook, press the REDIAL key or press the Special key 
and enter the Redial feature code (380). Refer to the chart on the previous page to
determine which trunk is selected and which digits are dialed.
Single-Line Set: Lift the handset or hookflash. Then enter the Redial feature code
(380). Refer to the chart on the previous page to determine which trunk is selected and
which digits are dialed.
∞
∞
∞ 
						

							Page  188
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Paging
PAGING
The Paging feature allows announcements to be made through keyset internal speakers.
Optional external paging equipment (amplifiers and paging speakers) may also be installed. 
There can be up to 10 paging zones. When the system is in the default state, all keysets are
assigned to paging zone 1 to provide an all-page zone. Keysets, trunks, and the external paging
port(s) can be assigned to any, all, or none of the paging zones, as desired.
Pages are not heard on keysets that have been removed from paging (using the feature code as
described below), are in do-not-disturb, are ringing, or are in use. Also, background music on
keysets and on external speakers connected to keyset speaker leads is interrupted for pages. If a
trunk in a paging zone is unplugged, the page cannot be completed.
If desired, keyset users can program feature keys to select the paging zones 0-9 using paging
access codes 960-969 (respectively).
The Page timer limits the length of pages. If it is set to 0, pages are unlimited in length.
T
O MAKE A PAGE:
  (1)Lift the handset.
  (2)Keyset: Press the PAGE key, or enter the Page feature code (7). The display shows
SELECT PAGE ZONE # (0-9).
Single-Line Set: Enter the Page feature code (7).
  (3)Enter the zone code (0-9) for the desired zone.
  (4)After the single progress tone, make your page before the Page timer expires. If you
hear reorder tones and the display shows PAGE ZONE NOT PROGRAMMED, there
are no stations in the selected page zone. If the display shows PAGE ZONE BUSY
TRY AGAIN LATER, the necessary system resources are busy or the paging zone is
being used by another station. Users cannot camp on to or queue the paging system.
  (5)Hang up.
REMOVE FROM PAGING
A keyset user can prevent the keyset from receiving pages or allow it to receive pages again
using these feature codes. If the keyset is assigned to more than one page zone, all zones are
removed or replaced; the user cannot toggle individual zones.
T
O HALT OR ENABLE ZONE PAGES:
  (1)While on or off hook, enter the Page Receive On/Off feature code (325) to prevent the
keyset from receiving pages. You hear a confirmation tone and the display shows PAGE
RECEIVE ON (or OFF).
  (2)If off hook, hang up. 
						

							Page 189
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Do-Not-Disturb
DO-NOT-DISTURB
Placing a station in do-not-disturb halts all pages, incoming intercom calls, camped-on calls,
and transferred calls to that station. Queue callbacks, recalls, and direct ring-in calls are not
blocked. Another user calling the station while it is in do-not-disturb hears a repeating signal of
four fast tones and a pause (display keysets show the do-not-disturb message); the user cannot
camp on, but can queue or leave a message at the station. 
If desired, individual stations can be prevented from using do-not-disturb by disabling the do-
not-disturb option in the database. 
If a hunt group station is in do-not-disturb, calls to the user’s hunt group do not cause the key-
set to ring, but the individual trunk key will flash if all other stations in the hunt group are
busy, forwarded, have hunt group remove enabled, or are in do-not-disturb. Hunt group
announcement stations and overflow stations can use do-not-disturb to block hunt group calls
by using do-not-disturb.
Keyset stations may be given do-not-disturb override permission. These stations, when reach-
ing a station in do-not-disturb, can enter the Do-Not-Disturb Override feature code (373) to
place a non-handsfree intercom call to the station. Single-line stations cannot be enabled to use
the Do-Not-Disturb Override feature.
When a station is placed in do-not-disturb, the user may select one of 20 system-stored mes-
sages that will appear on the top line of the display (unless do-not-disturb is enabled while the
user is on a call or off hook, in which case message 1 is automatically selected). When a station
in do-not-disturb is called by a display keyset user, the caller sees the selected message. 
Do-not-disturb messages can be programmed in the database or using an Administrator station.
Default do-not-disturb messages are programmed as follows:
Do-not-disturb works as follows in a network setting:
•Each node has its own list of do-not-disturb messages that can be used only on that
node.
•An intercom caller will see another user’s do-not-disturb display when calling across
nodes. 
•The network allows DND override across nodes.
The system has default do-not-disturb messages in both English and Japanese. However, the
Japanese messages can be reprogrammed only through an Administrator’s station (see
page 14).01 DO-NOT-DISTURB 11 OUT OF TOWN ’TIL
02 LEAVE A MESSAGE 12 OUT OF OFFICE
03 IN MEETING UNTIL 13 OUT UNTIL
04 IN MEETING 14 WITH A CLIENT
05 ON VACATION ’TIL 15 WITH A GUEST
06 ON VACATION 16 UNAVAILABLE
07 CALL ME AT 17 IN CONFERENCE
08 AT THE DOCTOR 18 AWAY FROM DESK
09 ON A TRIP 19 GONE HOME
10 ON BREAK 20 OUT TO LUNCH 
						

							Page  190
AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Do-Not-Disturb The language of the messages seen by the station user, both when programming his or her sta-
tion and when calling another station that is in do-not-disturb, is determined by the station’s
programmed language. That is, if a station is programmed for Japanese, the user will see only
Japanese messages when programing a do-not-disturb message. If that station calls an English-
programmed station that has selected do-not-disturb message 02, the Japanese station’s user
will see the Japanese version of message 02. 
NOTE Only Digital keysets can be used for viewing Japanese prompts. Analog keysets do not
support Japanese displays. 
The second line of the message can be customized with a numeric/alphanumeric message of up
to 16 characters (English and/or Japanese characters). The customized message is entered as
described below. When entering a customized do-not-disturb message, you can press the MSG
key or USE ALPHA MODE/USE NUMERIC MODE menu key to switch back and forth
between alphanumeric and numeric mode.
•In numeric mode, the keypad keys are used to enter numbers 0-9, the pound (#) key is
used for entering a hyphen (-), and the asterisk (*) key is used for entering a colon (:).
For example, 1*00 would enter “1:00” in numeric mode. When programming a custom-
ized do-not-disturb message, the station is automatically in numeric mode.
•In alphanumeric mode, keypad keys are used to enter the desired letters, numbers, and
punctuation. The number of times a key is pressed determines which character is
entered. For example, 33377744432999 would enter “FRIDAY.” When adjoining char-
acters are located under the same key, press the FWD key once to advance to the next
character. For example, 6 FWD 666 FWD 6632999 would enter “MONDAY.” Refer to
the chart below to program information in alphanumeric mode. (Note that letters corre-
spond to the letters printed on the keypad keys.)
When using either mode, keyset users may use the speed-dial keys and/or the REDIAL key to
enter stored numbers or messages. Speed-dial numbers can be chained together when entering
messages that require more that 16 keystrokes to create the desired message. When program-
ming a message in speed-dial memory, you can use the Special key   to enter a hook-
flash (F) in place of the FWD key to advance or insert spaces, or to enter a pause (P) to change
numeric/alphanumeric modes within the message. The Special key   can also be used to
enter * or # in the speed-dial number.
Station users can also place their stations in do-not-disturb using the Remote Programming fea-
ture described on page 193.
NUMBER OF TIMES KEY IS PRESSED
KEY1234567891011
ENGLISH CHARACTERS
KATAKANA CHARACTERS
1
-&()1AIUEOa
2ABC 2KAKIKUKEKOi
3DE F ! 3SASHISUSESOu
4GHI * 4TACHITSUTETOe
5JKL/ 5NANINUNENOo
6MNO# 6HAHIFUHEHOtsu
7PQRS7MAMIMUMEMOya
8T UV? 8YAYUYO.,yu
9WXYZ 9RARIRUREROyo
0@:.,0WAWONpabalong
∞
∞