Inter-Tel Axxess Administrators Guide
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Page 81 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Feature CodesAutomatic Trunk Answer 350 Using this feature code, station users with allowed answer can pick up trunks that are ringing into the system, but that are not actually ringing at their stations. This feature does not pick up transferred calls or recalls that are ring- ing at the station. Background Music On/Off 313(Keysets Only) Turns on and off background music heard through the keyset speaker. (Ana- log Keysets have a default MUSIC key.) Call Forward All Calls 355 Immediately forwards all calls to another sta- tion or to an outside telephone number. (Key- sets use the FWD key.) Call Forward If Busy 357 Immediately forwards all calls to another sta- tion or to an outside telephone number when the station is in use. Call Forward If No Answer 356 Forwards all calls to another station or to an outside telephone number if not answered within a predetermined time. Call Forward If No Answer/ Busy358 Forwards all calls to another station or to an outside telephone number if not answered within a predetermined amount of time, or immediately if the station is in use. Change Language 301 A station user can change the assigned lan- guage for the station by entering the Change Language feature code while the station is idle. CO Hookflash 330 Sends a timed hookflash over the trunk while on an outside call (includes conference calls). Conference 5 Connects from three to four parties in a confer- ence. A conference consists of any combination of inside and outside parties. (Keysets use the CNF key.) Data 340(Keysets Only) Allows operation of a data device attached to a keyset that has a PC Data Port Module and a Modem Data Port Module (also requires a modem-equipped data device). (Analog Keysets have a default DATA key.) Default Station 394 This single feature code cancels account codes for all calls following, do-not-disturb, manual call forwarding, background music, ring inter- com always, and queue requests; restores handsfree mode, pages, hunt group calls, and system forwarding; and returns keyset volumes to default values. Directory 307(Display Keysets Only) Allows display keyset users to search for extension numbers or system speed-dial numbers. The number can then be dialed, if desired. This feature must be enabled in Premium Feature Selection. FEATURE NAME CODE DEFINITION
Page 82 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Feature Codes Display Outside Party Name On/Off379(Display Keyset Only) When the keyset user enters this feature code, while connected to a CO call that has outside party name informa- tion, the display will toggle between the caller’s name and number. If there is no outside party name or the Expanded CO Call Information On Displays flag is disabled, the user will hear a burst of reorder tone and see the CANNOT ACCESS FEATURE display. If the Display Outside Party Name On/Off feature code is pro- grammed in a user programmable key with a lamp, the lamp will be lit when the outside party name is enabled and off when the outside party number is enabled. Display Time/Date 300(Display Keysets Only) Temporarily displays the system date and time, user name, and exten- sion number during a call or when other dis- plays are shown Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On/Off370 371 372The Do-Not-Disturb feature code halts all inter- com calls, transferred calls, and pages to the station. The Cancel code returns the station to normal operation. The on/off code can be used to turn do-not-disturb on or off. (Keysets use the DND key.) Do-Not-Disturb Override 373(Keysets Only) If enabled in the database, allows the keyset user to break through another station’s do-not-disturb mode when placing an intercom call Enhanced Speakerphone Enable310(Digital Keysets Only) When entered at a Digi- tal Keyset station, this feature code enables the enhanced speakerphone as described on page 55. (Digital Keysets can also use the Spe- cial + SPKR keys.) Feature Key Default 395(Keysets Only) Keysets have user-programma- ble feature keys that can be set to enter feature codes. This code returns the user-programmable keys to the database default values. Group Listen 312(Keysets Only) Allows a user to transmit a con- versation over the keyset speaker while in handset or headset mode Handsfree On/Off 319(Keysets Only) Disables/enables the keyset’s handsfree intercom answering. Incoming inter- com calls ring as private calls if handsfree answering is disabled. Headset Enable Headset Disable Headset On/Off315 316 317(Keysets Only) The enable code signals the sys- tem that a headset has been connected to the keyset. The disable code returns the keyset to normal operation. The on/off feature code can be used to toggle the feature on or off. FEATURE NAME CODE DEFINITION ∞
Page 83 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Feature CodesHold – Individual 336 Places a call on hold so that it can be picked up directly at that station or through a reverse transfer from any other station. (Keysets use the HOLD key.) Hold – System 335 Places an outside call on system hold. It can be picked up directly at any keyset that has an individual trunk key and has allowed-answer and/or outgoing access for that trunk, or by the station that placed it on hold. (If used on con- ference or intercom calls, the system places the call on individual hold.) Hunt Group Remove Hunt Group Replace Hunt Group Remove/Replace322 323 324Removes the station from its assigned hunt group(s) or places it in again. Does not affect non-hunt group calls. The remove/replace fea- ture code can be used to toggle the feature. Message 365 This feature code is used for leaving and retrieving a message waiting indication at a called station or the called stations message center. Depending on how the message was left, the called station user either retrieves the mes- sage from his/her message center or from the station that left the message. (Keysets use the MSG key.) Message – Cancel 366 Allows the station user to cancel a message waiting indication that he or she left at another station. Message – Cancel Current 368 Cancels a message waiting indication that is waiting at the station without requiring the user to respond to it. (Keysets can use the asterisk [*] key while viewing the message.) Message – Silent 367 Leaves a message waiting indication at a station without first placing an intercom call. (This is the code that should be used by analog voice mail units connected to the AXXESS System.) Mute On/Off 314(Keysets Only) Turns the microphone on or off during a call. If muted, the keyset user can hear the other party, but the party cannot hear the keyset user. (Keysets use the MUTE key.) Page 7 When followed by a paging zone code (0-9), it allows announcements to be made through key- set speakers and any external paging speakers in the page zone. (Analog Keysets have a default PAGE key.) Page On/Off 325(Keysets Only) Halts pages through the keyset speaker or allows them to be received again. Program Bit Rate 393(Executive and Standard Digital Keysets Only) This allows an Executive or Standard Digital Keyset user to change the bit per second (bps) rate of an attached PCDPMs serial port. FEATURE NAME CODE DEFINITION
Page 84 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Feature Codes Program Keys 397(Keysets Only) User-programmable feature keys and station speed-dial keys can be programmed using this feature code. Program Station Password 392 The Station password is used for the Remote Programming feature. The password can be changed by entering the Program Station Pass- word feature code at the station or when using the Remote Programming feature. Queue Request 6 Requests (or cancels) an automatic callback when a busy trunk or station becomes available. (Analog Keysets have a default QUEUE key.) Record-A-Call 385 If the system is programmed with an AXXES- SORY Talk Record-A-Call application, the sta- tions can be programmed to use the Record-A- Call feature. It allows users to enter a feature code whenever they want to record an ongoing call in their designated Record-A-Call mailbox. Users can retrieve the recorded messages later, just as they would any other mailbox messages. Redial 380 Redials the last outside telephone number dialed or saved at the station (up to 32 digits). Also used to save numbers at keysets pro- grammed for last number saved. (Keysets use the REDIAL key. Reminder Message Reminder Message Cancel305 306(Keysets Only) The keyset user can set reminder messages that signal the station at specific times. Or, the user can cancel all reminder messages for the station. Remote Programming 359 Allows a user to place a phone in do-not-dis- turb mode or forward the station’s calls, either from another station or through DISA. Reverse Transfer (Call Pick-Up)4 Picks up a call ringing or holding at a station or hunt group Review Keys 396(Keysets Only) User-programmable feature keys and station speed-dial keys can be viewed using this feature code. Ring Intercom Always On/Off 377 Enables/disables the feature that allows the sta- tion to always place private (non-handsfree) intercom calls. Ring Tone Selection 398(Keysets Only) Selects the type of ringing alert tone that will be heard from the keyset. Station Monitor 321(Hunt Group Supervisors Only) Allows a desig- nated hunt group supervisor to monitor a call of anyone in the associated hunt group. FEATURE NAME CODE DEFINITION
Page 85 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Feature CodesStation Speed Dial Station Speed Dial Program382 383Dials/programs one of the 10 station speed-dial numbers when followed by a location code (0- 9). (Keysets use the Station Speed Dial key plus a location code for programming and dialing or they can program speed-dial keys for one-key dialing. Switch Keymap 399(Keyset Only) This allows a keyset user to switch between standard and alternate keymaps. System Forward Enable System Forward Disable System Forward On/Off352 353 354Enables or disables the database-programmed System Forwarding feature for this station. The on/off feature code can be used to toggle the feature on or off. This feature must be enabled in Premium Feature Selection. System Speed Dial 381 Dials one of the 1000 system speed-dial tele- phone numbers when followed by a location code (000-999). Also used for reviewing system speed-dial numbers. (Keysets use SYS SPD key. Transfer to Hold 346 Transfers a call to another station and places it on individual hold so that it does not ring or send call waiting signals until it recalls. Transfer to Ring 345 Transfers a call to another station or to an out- side telephone number. (Keysets use TRANS- FER key.) FEATURE NAME CODE DEFINITION
Page 86 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Feature Codes Administrator Feature Codes The following feature codes may be used only at designated administrator stations. Non- administrator station users hear reorder tones if they attempt to use these feature codes. *The Diagnostics Mode feature code (9900) must be entered at the administrator’s station to enable system diagnostic mode before these feature codes can be used. FEATURE NAME CODE DEFINITION Clear Network Alarm 9851 Clears network-wide alarms on every node in the network, but will not affect system alarms. Clear System Alarm 9850 Clears all local and network-wide system alarm displays on your node. Diagnostics On/Off 9900 Enables or disables system diagnostics mode so that the diagnostic feature codes can be used. Enable Network Day 9862 Places any or all remote nodes into day mode (you are prompted for the node number). Enable Network Night 9861 Places any or all remote nodes into night mode (you are prompted for the node number). Network — Freeze Zone System Histories Network — Unfreeze Zone System Histories9939* 9989*The system fault history for any freeze zone in the network can be halted (frozen) or re-enabled using these feature codes, when diagnostics mode is enabled. Night Ring On/Off 9860 Places system in night mode or cancels night mode. While in night mode, the night toll and trunk restriction lists are used and the night transfer relays are activated. Program Database 9932 Can be used for programming station, system, and trunk parameters. Program System Speed Dial 9801 Programs system-wide speed-dial numbers when followed by location codes (000-999). Seize Device 9973* Used during troubleshooting to seize a specific trunk or station by indicating the board number, port number, and device number. Set Network Date/Time 9810 Programs the time and date for all nodes in the system. (Local time and date can also be reset by individual nodes.) Set Time/Date 9800 Programs system time and date Synchronize Network Time 9811 Synchronizes the minutes past the hour across the network. NOTE: If a nodes time is off by more than 30 minutes, synchronizing the min- utes may cause the hour to change. Also, net- work time is automatically synchronized every day at 12:30 AM (00:30), using the time setting on the node with the lowest number. System History — Freeze System History — Unfreeze9993* 9998*The system fault history can be halted (frozen) or re-enabled using these feature codes, when diagnostics mode is enabled. View Call Processing Version 9928* To check the AXXESS software version at an Administrators keyset, you can enter enable diagnostics mode, then enter this feature code.
Page 87 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Feature CodesExtension Numbers Extension numbers are recognized as feature codes by the system. When the system is in the default state, the extension numbers are assigned as follows: Attendant 0 Stations 1000-1511 Hunt groups 1-75 2000-2074 AXXESSORY Talk Applications 2500-2649 Page Zones 960-969 (Used only for programming a feature key to select a page zone.) External Page Ports 91000-91001 Individual Trunks 94001-95664 (Determined by card slot and device number. Used for programming and troubleshooting.
Page 88 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Attendant Stations ATTENDANT STATIONS NOTE For information on automated attendants, refer to page 206 in AXXESSORY Talk FEATURES. Attendant stations can be called by dialing 0 at the stations they serve. Usually, they are also programmed to provide these services: •Central operators for incoming calls •Message centers •Recall stations for unanswered calls Any station can be designated as an attendant station during database programming. Attendant stations should be equipped with display keysets to show recall sources. If using an Executive or Standard Digital Keyset, an attendant’s station can also be used with a PC Data Port Module (PCDPM) and single or tandem DSS/BLF Units for one-key intercom dialing of extension numbers and for constant station/hunt group status indications. (Non- attendant Executive and Standard Digital Keysets can also be equipped with DSS/BLF Units.) Up to 20 DSS/BLF units can be equipped per system, up to four per keyset. A hunt group can be assigned to serve as an attendant. However, the individual stations in the hunt group are not required to be programmed as attendant stations, and the database will not reflect that the individual stations serve as an attendant for any other stations. (This feature is especially useful when a voice mail hunt group is assigned as an attendant.) NETWORK AND LOCAL PRIMARY ATTENDANTS One attendant can be designated as the primary attendant who can receive unsupervised out- side call recalls, hunt group recalls, and calls that cannot be matched to patterns in call routing tables. When AXXESS Systems are installed in a network, there are two types of primary attendant: •Node Attendants: There can be a primary attendant for each node. •Network Primary Attendant: There can be a network primary attendant programmed on each node. (There is usually one Network Primary Attendant shared by all of the nodes.) When the network needs to direct a call to an attendant, it attempts to direct the call to the network primary attendant first. If the network primary attendant is unavail- able, it directs the call to the attendant on the node where the call originated. ATTENDANT RECALL When a call is placed on hold or is transferred from one station to another, the Hold and Trans- fer timers limit the amount of time the call may remain unattended. After that time, the call recalls the station that transferred it or placed it on hold and the Recall timer is started. If the call remains unanswered at the station until the Recall timer expires, it recalls the station’s attendant and the Abandoned Call timer starts. (If there is no attendant, the call continues to recall at the station that transferred it or placed it on hold.) If the attendant station is busy, the call camps on and the display shows the source of the recall. If the call is not answered before the Abandoned Call timer expires, the system disconnects the call. If an attendant station transfers a call and it is not answered before the Attendant Transfer timer expires, it will recall the attendant station.
Page 89 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Attendant RecallIf a station user transfers or forwards an outside call to an outside telephone number, it becomes an “unsupervised” CO-to-CO call because no inside parties are involved. The CO-to- CO call is limited by the Unsupervised CO timer. When the timer expires, the call recalls the primary attendant station and causes the CNF key to flash. (Display keysets show UNSUPER- VISED CNF RECALL.) This serves two purposes: •It allows the attendant to monitor the length of CO-to-CO calls. When a CO-to-CO call recalls, the attendant can disconnect the call or allow it to continue. •If the callers hang up before the attendant receives the recall, the system may not have disconnected the trunks because a disconnect was not received from the central office. The attendant must disconnect the call. When a recall rings at the attendants station, a Call or individual trunk key flashes at the medium rate. If the attendant has calls forwarded, recalls from stations follow internal call forward requests. Recalls do not forward to outside telephone numbers, but recall the attendants station until they are answered or the Abandoned Call timer expires. Placing the attendants station in do- not-disturb does not block recalls or direct ring-in calls. If there is not a primary attendant, recalls remain at the stations and ring until answered or dis- connected by the system. T O ANSWER A HOLD OR TRANSFER RE C AL L AT AN ATTENDANT STATION: When you see a hold or transfer recall display (XXXX RCL FROM YYYY) and hear a recall ringing: (1)If desired, lift the handset. (2)Outside call recall: Press the medium-flashing Call key or individual trunk key, or press the ANSWER key. (If more than one trunk is recalling, pressing the ANSWER key selects the outside call indicated on the display.) Intercom call recall: Press the IC key or the ANSWER menu key. (If you are busy when the intercom call recalls, it will camp on. The IC key flashes at the medium rate, but you do not hear recall ring signals.) Conference call recall: Press the flashing CNF key to connect with the conference call. The CNF key flashes slowly and the display shows CONFERENCE IN PROGRESS. If the parties are still talking, press the CNF key again and hang up to return the parties to their conversation. The CNF key flutters. You can enter the confer- ence at any time by pressing the fluttering CNF key. If the Hold timer expires, the con- ference recalls your station again. If the parties have hung up, hang up to disconnect the call.
Page 90 AXXESS System Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Hunt Groups HUNT GROUPS The Hunt Group feature permits calls to be placed to a group of stations and to be automati- cally transferred to an available station within the group. Up to 75 hunt groups can be pro- grammed in the database. Hunt group lists can contain individual stations and/or extension lists. All stations and extension lists in a hunt group must reside on the same node; off-node devices are not allowed as hunt group members. The order in which hunt group stations receive incoming calls is determined by a list stored in the database. A station or extension list can appear in a single hunt group more than once and it can appear in multiple hunt group lists, if desired. Hunt groups have their own extension numbers (defaults to 2000-2074). Individual stations within the hunt group can be called using their assigned extension numbers. Two other Premium Feature hunt group types are also available: UCD Hunt Groups and ACD Hunt Groups. For UCD information, refer to page 93. For ACD, refer to page 97. HUNT GROUP CALL DISTRIBUTION When an intercom or outside call is transferred or rings in to the pilot number, it circulates through the hunt group in linear or distributed order until answered, as described below. •Linear order: Incoming calls always start circulating by ringing at the first station (or extension list) on the hunt group list that is stored in the database. •Distributed order: To even out the call load, distributed order shifts the starting point of each call. When a station user receives a call, the next station or extension list in the hunt group receives the next incoming call. If the receiv- ing station is busy (or all sta- tions in the extension list are busy), or if there is no answer before the No Answer Advance timer expires, the call goes to the next station or extension list on the hunt group list. NOTE See page 97 for information on the additional distribution types available in ACD hunt groups. If an extension list is included in a hunt group, a call will ring all stations on the extension list when it reaches that point in the hunt group list. Therefore, to create an “all ring” type of hunt group, you can program the hunt group as either linear or distributed and then assign an exten- sion list as the only hunt group member. LINEAR HUNT GROUP CALL PROCESSING Hunt group pilot number 2000 called Calls will always begin search hereHUNT GROUP MEMBERS: EXT. 1000 EXT. 1001 EXT. 1002 EXT. 1003 DISTRIBUTED HUNT GROUP CALL PROCESSING Hunt group pilot number 2000 called EXT. 1000 EXT. 1001 EXT. 1002 EXT. 10031st call begins here 2nd call begins here 3rd call begins here 4th call begins here