Inter-Tel Axxess Administrators Guide

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Administrator Database Programming Planning Sheets
FIGURE 5.   Administrator Database Programming Planning Sheets (Cont’d)
TRUNK PROGRAMMING: 
Individual Trunks: Record the following information for each trunk to be programmed:
Trunk Groups: Record the following information for each trunk group to be programmed: Answer Supervision Type: Polarity Reversal or Valid Call
Caller ID? Yes or No
Hybrid Balance: Normal or Short
Signaling: DTMF or Dial Pulse
Trunk Group Number:
Username:
Stations with Day Answer Access:
Stations with Night Answer Access:
Stations with Day Ring In:
Stations with Night Ring In:
Toll Restriction Classes of Service:
Trunks in Trunk Groups: 
						

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Administrator Database Programming Planning Sheets 
						

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AXXESS System Hardware
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Introduction
AXXESS System Hardware
INTRODUCTION
The Inter-Tel AXXESS hardware houses the system power supply unit and the circuit cards.
Together, the circuit cards in the Key Service Unit (KSU) perform the switching activities for
the system; detect incoming calls; process data-controlled features; control the interaction of
station instruments, trunks, intercom calls, and Inter-Tel AXXESSORY Talk applications.
The basic KSU has slots for up to seven circuit cards. For increased port capacity, two, three,
or four basic KSUs may be connected together to form one expanded KSU.
The actual number of phones and lines available depends on the number and type of cards and
telephones installed. For example, there could be as many as 512 outside lines, 448 keysets, or
512 single-line sets, depending on the circuit card configuration.
The circuitry and software in the basic KSU combine to produce an “integrated switching
matrix” of 128 time slots (voice channels). A fully-expanded, quad-cabinet KSU has 512 time
slots.
With AXXESS software version 5.0 (and higher), you can connect two or more AXXESS sys-
tems to form a network that provides a seamless interface between the systems. To the user, the
network appears as though it is one integrated system. With few exceptions, the user can per-
form all of the functions across the network that he can within a single AXXESS system.
Standard system hardware features include:
•A Central Processing Unit (CPU) Card for storing the system software programs, the
customers database, and call processing history files.
•Light-emitting diode (LED) indicators for showing main processor operation, database
error occurrences, minor system alarms, and database back-up battery connection.
•External ports for connecting a personal computer (PC) or modem to program the sys-
tem database and/or for connecting output devices for the Station Message Detail
Recording (SMDR) and programming reports. Ports are also provided for the Inter-Tel
AXXESSORY Talk interface.
•Database back-up battery for preserving the system database in the event of a power
failure.
•Reset switch to manually reset the system during troubleshooting. 
•Easily accessible voltage test points for checking the system operating voltages.
•Relays for connecting power failure transfer equipment.
•Circuitry for connecting an external music source (radio, tape player, etc.). 
						

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Station Instruments
STATION INSTRUMENTS
To allow system flexibility and cost efficiency, a variety of station instruments can be used on
the AXXESS System. They are:
•Basic, Standard, and Executive Digital Keysets
•8-, 12-, and 24-Line AIM Analog Keysets 
•8-, 12-, and 24-Line Inter-Tel/DVK Analog Keysets
•12-, and 24-Line GMX Analog Keysets
•8-, 12-, and 24-Line IMX Analog Keysets
•Digital DSS/BLF Unit – single or tandem
•Industry-standard single-line, dual-tone multi-frequency (DTMF) set
System software will support any configuration of station instruments with the limitation that
there must be a minimum of one Keyset. The actual configuration is defined by the type of
cards and the number of circuits in use on the system.
KEYSETS
Digital and analog keyset design features are described in the following paragraphs.
Executive Digital Keyset Speakerphones
Each Executive Digital Keyset has a built-in, integrated speakerphone that allows on-hook
dialing and handsfree operation on outside calls and inside (intercom) calls. The Executive
speakerphone can be used in standard mode or in enhanced mode which allows for full-duplex
operation over a limited volume range (the range depends on trunk characteristics). Enhanced
speakerphones are explained on the next page.
The Executive Digital Keysets speaker can also provide background music (if an external
music source is installed) and is used to receive pages.
A programming option can be used to disable the keysets speakerphone capabilities. Or, the
user can disable the speakerphone for intercom calls using the Handsfree On/Off and/or Ring
Intercom Always On/Off feature code. 
NOTE On certain handsfree-to-handsfree intercom calls, voice volume levels may cause feed-
back to occur. If this happens; one station user should pick up the handset. Two Executive Dig-
ital Keysets cannot be in enhanced mode while on a call together; one keyset must be off hook
to allow the other keyset to enter enhanced speakerphone mode. If both keysets are on hook,
there is no benefit to having one keyset in enhanced mode. 
						

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Station InstrumentsStandard And Basic Digital Keyset Speakerphones
Standard and Basic Digital Keysets have a built-in speaker and microphone that allow the user
to answer intercom calls handsfree, dial while on hook, monitor calls, and listen to background
music. 
Standard and Basic Digital Keysets can be programmed in individual station programming to
be allowed to use system resources for standard and enhanced speakerphones. Enhanced mode
allows for full-duplex operation over a limited volume range (the range depends on trunk char-
acteristics). Enhanced speakerphones are explained on the next page.
Each time a Standard or Basic Digital Keyset user presses the SPKR key while on hook, the
standard switched speakerphone function is activated and the speakerphone resource is
assigned to that phone for the length of the call. If a Standard or Basic Digital Keyset user
requests the speakerphone function when speakerphone resources are not available, the user
will hear reorder tones and the display will show NO SPKRPHN AVAIL STAY OFF HOOK. If
the user attempts to change to the speakerphone and hangs up during a call when speaker-
phones are unavailable, the user will be forced into a monitor-only mode. The user will be able
to hear the other party but will not be allowed to transmit to them. In this mode, the user’s
MUTE key will be lit and the display shows NO SPKRPHN AVAIL COME OFF HOOK.
Pressing the lit MUTE key will result in a burst of reorder tone; you must lift the handset to
speak.
Enhanced Speakerphones For Digital Keysets
To use an enhanced speakerphone on a Digital Keyset, the user establishes a call and presses
the Special key   and then the SPKR key (or presses   and enters the Enhanced
Speakerphone feature code – 310). There will be about one second of white noise at this point.
(Both parties should avoid speaking during this white noise.) This white noise is used to cali-
brate the echo-cancelling circuitry. After the white noise there will be a confirmation tone
(Executive Digital Keyset users will hear the tone, but the other party will not. On a Standard
or Basic Digital Keyset, both the user and the other party will hear the tone.) Then the user will
be connected in an enhanced handsfree call. If the speakerphone cannot be calibrated correctly,
due to trunk conditions, the enhanced speakerphone will not be enabled and the display will
show CANNOT ENABLE ENHANCED MODE.
NOTE It is normal for an outside party to hear a minimal amount of his or her own echo when
speaking to a Digital Keyset in enhanced speakerphone mode. This is usually acceptable to
most callers on local calls and on most long-distance calls. However, on some T1 and long-dis-
tance calls involving significant delays (for example, cross-country T1 calls, overseas calls or
calls via satellite), the amount of echo may be objectionable and the enhanced speakerphone
mode should not be used on these types of long-distance calls. 
If an enhanced speakerphone call is placed on hold and then taken off hold on an Executive
Digital Keyset, it remains an enhanced speakerphone call. If it is placed on hold at a Standard
or Basic Digital Keyset, the call is returned to standard speakerphone mode. 
A station can only have one enhanced speakerphone call. For example, if an Executive Digital
Keyset user makes an enhanced speakerphone call, puts it on hold, and establishes another
enhanced speakerphone call, the first call will be turned back into a standard speakerphone
call.
A Digital Keyset station user can set up a conference and then, once it is established, press the
Special   key and SPKR (or presses Special and enters the Enhanced Speakerphone fea-
ture code – 310) to have an enhanced speakerphone call in the conference.
∞∞
∞ 
						

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Station Instruments Analog Keyset Speakerphones
NOTE The volume adjustment range of non-AIM and non-DVK analog keysets may not be
suitable in all user environments. In such cases, Inter-Tel recommends using AIM and/or DVK
keysets, if possible.
Every Analog Keyset station has a built-in, integrated speakerphone that allows the user to dial
while on hook and allows handsfree operation on outside calls and inside (intercom) calls. In
addition, the Analog Keyset speaker may provide background music (if an external music
source is installed) and is used to receive pages.
A programming option can be enabled that disables the speakerphone (as described on
page 123) or the user can disable the speakerphone using a feature code. This prevents the sta-
tion from using the speakerphone on outgoing intercom calls and all outside calls. If the option
is enabled, the speakerphone can still be used for receiving handsfree intercom calls, but the
user must lift the handset to speak when placing intercom calls and when placing or receiving
outside calls. The MUTE key is lit when the speaker is activated for outside calls or outgoing
intercom calls. Call monitoring and on-hook dialing are not affected.
Analog Keysets cannot use the shared speakerphone resources or the Enhanced Speakerphone
option that is provided for the Digital Keysets.
NOTE On certain handsfree-to-handsfree intercom calls, voice volume levels may cause feed-
back to occur. If this happens, one user should pick up the handset. 
						

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Station InstrumentsExecutive Digital Keyset Six-Line Liquid Crystal Display (LCD)
All Executive Digital keysets have a six-line display. Each line has 16 characters. (A picture of
the Executive Digital Keyset display is shown in the Figure below.) The top two lines are for
standard call information and show the same displays as other display keysets. The remaining
four lines are used for displaying feature-related menus that change with the function being
performed by the keyset (intercom call, outside call, programming, etc.). These lines have
menu selection keys on both sides (eight keys) that are used for menu features. When there are
two prompts on a line, like PREVIOUS and NEXT, the key next to the word is the one that
will select that feature. When there is only one prompt on a line, like DO NOT DISTURB,
then pressing the key on either side of the prompt will select it.
There is a system-wide flag, called “Alter-
nate Keyset Menu Displays,” that deter-
mines the display that Executive Digital
Keyset users will see during an outside call.
In the default state, the display shows the
following menu with Transfer-To-Hold on
the first menu and Flash on the “More...”
menu:
If the Alternate Keyset Menu Displays flag
is enabled, the Executive Digital Keyset
users will see the following menu with
Flash on the first menu and Transfer-To-
Hold on the “More...” menu:
Enabling the Alternate Keyset Menu flag allows Centrex features to be accessed more easily,
using the FLASH menu option.
FIGURE 1.Executive Digital Keyset Display
HOLD
TRANSFER
TRANSFER-TO-HOLD
MUTESYS HOLD
CNF
MORE...
HOLD
TRANSFER
FLASH
MUTESYS HOLD
CNF
MORE...
LCD WITH SIX 16-CHARACTER LINES
8 LCD MENU SELECTION KEYS 
						

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Station Instruments Two-Line Keyset Liquid Crystal Display (LCD)
The Analog Keysets and the Standard Digital Keyset have two-line displays with 16-characters
per line. 
Older keyset types are available in standard or display model. The non-display keysets can be
converted to display keysets by installing LCD Units (refer to REPLACEMENT PARTS for
unit part numbers). Installation instructions are in the INSTALLATION section of the manual. 
When the keyset is not in use, the LCD shows the station extension number, user name, time of
day, and date. Other displays include: reminder messages, do-not-disturb messages, numbers
dialed, call sources, elapsed time of calls, current call costs, error messages, station status, pro-
gramming messages, etc. The displayed information is described throughout the instructions in
this section of the manual.
Node And Circuit Number On Power-Up
To aid in installation and troubleshooting procedures, display keysets show their station identi-
fication for five seconds when power is turned on, when the system is reset, or when the keyset
line cord is first plugged in (or removed and replaced). The extension number and assigned
user name appear on the top line of the display, and the node number and circuit number
appears on the bottom line (for example, circuit 1.1.1 on node 2 would appear as 2:1.1.1).
After the five-second identification display, the keyset returns to the appropriate display,
depending on its current status.
Keymaps
A keymap group determines the layout of the keys for all the stations assigned to that group. If
any of the keys in the keymap group are user-programmable or undefined, they can be changed
by the station user. There can be up to 25 different keyset keymap groups. Each node contains
its own keymap programming. (There are also 10 maps for DSS/BLF Units.)
Each keyset is assigned a standard keymap and can also have an alternate keymap. See
page 118 for information about switching between standard and alternate keymaps.
When the system is in the default state all keysets are assigned to the default Keyset Keymap
01. There are no individual pre-programmed keymaps for each of the specific keyset types.
(Previous software had an Executive/Standard map and a Basic map. If you convert from a pre-
vious version to the current version, those keymaps will be preserved. However, in the current
software, the default SPKR, MSG, and MUTE keys are not programmable.)
As part of the installation procedure, the installer must make sure the keyset keys are labeled to
match their functions.
The keys in each keymap can be assigned the following functions:
•Accept Key: (This key type is not required for Digital Keysets. It is intended for Analog
Keyset use.) This key is used to accept an entry when using numeric mode. (Digital
Keysets use the Volume key, by pressing both arrows at once.)
•Cancel Key: No further programming is necessary. This key will be used to cancel a
feature or cancel an entry when in numeric mode. 
						

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Station Instruments•Call key: Up to 10 Call keys can be assigned in each keymap. These keys are used for
call access. They are not associated with specific trunks. Instead, they are assigned to
calls in the order that the calls are placed or received. In the following example, the user
has three Call keys.
If there are more calls in progress than there are Call keys (e.g., if another call rings in
to the keyset in the example), the new call will not have an available call key and will
camp on to the station until a Call key becomes available; it will then appear under the
available key. Pressing an idle Call key will enter the programmed Outgoing Call fea-
ture for that station. If there is no IC key programmed in the keymap, intercom calls
will appear under Call keys. NOTE: All keymaps should have at least one Call key if
there is not an individual trunk key for every trunk.
•Down Key: (This key type is not required for Digital Keysets. It is intended for Analog
Keyset use.) No further programming is necessary. This key can be used scrolling back-
ward through displays. When the keyset is idle, it can be used for adjusting volume, in
place of the Volume key. (Digital Keysets use the Volume key.)
•DSS/BLF key: A DSS/BLF key will dial the associated extension number when
pressed. If assigned to a key with a lamp, it will also show status of the associated sta-
tion, as described for DSS/BLF Units on page 73. DSS/BLF keys cannot be changed by
the station user.
•Feature key: These are programmed with feature codes. The feature code appears in
the same key location on all stations assigned to the keymap and cannot be changed by
the keyset user.
•Forward key: The forward key can be programmed with any of the Call Forwarding
feature codes. The forwarding code used by the key can be changed by the keyset user.
•Hunt Group key: Like a DSS/BLF key, this key dials a hunt group pilot number when
pressed and, if assigned to a key with a lamp, will show the status of that hunt group.
•Individual Trunk key: This key is associated with one trunk. It can be used for placing
outgoing calls, and for picking up calls on hold and answering incoming calls on that
trunk. 
•Intercom (IC) key: The IC key allows access to intercom channels for placing and
answering calls. If an IC key is not assigned, an intercom call will appear under a Call
key.
•Next Key: (This key type is not required for Digital Keysets. It is intended for Analog
Keyset use.) This key is used for scrolling forward through displays. (Digital Keysets
use the Volume key.)
•Page Zone key: A page zone key is programmed with one of the page access codes
(960-969) for quick access to page zones (0-9 respectively).
ACTION CALL KEY 1 CALL KEY 2 CALL KEY 3
User places call #1 Shows status of call 
#1
Call #2 rings in 
while call #1 is 
activeShows status of call 
#1Shows ring flash for 
call #2
Calls #1 and #2 on 
hold, call #3 placedShows hold flash 
for call #1Shows hold flash 
for call #2Shows status of call 
#3 
						

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Station Instruments •Previous Key: (This key type is not required for Digital Keysets. It is intended for Ana-
log Keyset use.) This key is used for scrolling backward through displays. (Digital Key-
sets use the Volume key.)
•Programmable key: Up to 20 user-programmable keys can be designated and given
default values in the keymap database. They can then be reprogrammed to enter any of
the trunk group access codes, extension numbers, or feature codes by the individual
keyset users as desired. Or, they can be programmed as system or station speed-dial
bins, or as secondary extension keys (see below). The keyset user or programmer can
return the keys to default values at any time.
•Save Key: (This key type is not required for Digital Keysets. It is intended for Analog
Keyset use.) This key is used for saving volume levels or programmed keyset features.
(Digital Keysets use the Volume key, by pressing both ends at once.)
•Secondary Extension key: This type of key allows a station user to have one-key
access to calls ringing or holding at another station. It should be assigned to a key with
a lamp so that the secondary extension key can show the call status. If desired, a station
can have several secondary extension keys, each associated with a different station. For
details, see page 62.
•SPKR Key: This key is used for turning the keyset speaker or headset on and off.
•Speed-Dial keys: Each keymap can have up to 10 speed-dial keys. Each speed-dial key
can be programmed by the keyset user to dial one digit string. If assigned to a key with
a lamp, the lamp will show the status of an extension number if it is associated with that
key.
•Trunk Group key: These keys are associated with specific trunk group access codes
and are used for placing outgoing calls on trunks in the selected trunk group. If assigned
to a key with a lamp, the lamp will be lit if all trunks in the trunk group are in use.
•Undefined key: Any key can be left undefined if it will not be needed. It can be pro-
grammed, like a user-programmable key, as described above. If the keyset user or pro-
grammer returns the keyset to default values, the key will return to being “undefined.”
•Up Key: (This key type is not required for digital keysets. It is intended for analog key-
set use.) No further programming is necessary. This key can be used for scrolling for-
ward through displays. When the keyset is idle, it can be used for adjusting volume, in
place of the Volume key. (Digital keysets use the Volume key.)
NOTE The volume adjustment key on the Digital Keysets also can be used for scroll-
ing through displays. However, the Analog Keyset volume keys are used only for
adjusting volume; Analog Keysets need to have Previous and Next keys programmed
in their keymaps to scroll through displays. They also need an Accept key to accept
entries when in numeric programming mode.