Inter-Tel Axxess Administrators Guide
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Page 21 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 System Database Programming FlowchartDTMF/Dial-Pulse Signalling: To set the trunk for DTMF or dial-pulse signalling, press or the SIGNALLING menu key. When the display shows ENTER SIG- NALLING OPTION, press or the DTMF menu key, or press or the PULSE menu key. Then press or ACCEPT to continue. Trunk Group Number: To assign the trunk to a trunk group, press 5 or the TRUNK GROUP menu key. When the display shows ENTER TRUNK GRP EXTENSION, enter the desired trunk group number using one of the methods described in para- graph 41.34. Busy Trunk: To temporarily remove the trunk from service, press or the BUSY TRUNK menu key. When the display shows MARK TRUNK BUSY, press or the ON menu key, or press or the OFF menu key. Then press or ACCEPT to continue. c.To exit, press or ACCEPT to move backward through the prompts until you reach the ENTER DATABASE OPTION prompt. Then see step . (5)To Program A Trunk Group: Press or the TRUNK GROUP menu key. Then pro- gram the trunk group, as follows: a.The display shows ENTER TRUNK GRP EXTENSION. Enter the extension num- ber of the trunk group to be programmed using one of the methods described in paragraph 41.34. b.The display shows ENTER TRUNK GROUP OPTION. Select one of the following options. To view the last three options on an Executive Keyset, press the arrow (>) menu key at the bottom of the display. Answer Access For Day Or Night Mode: To program the station(s) that will have answer access for this trunk group for day mode, press or the ANS-ACCESS DAY menu key. To program for night mode, press or the ANS-ACCESS NIGHT menu key. When the display shows ENTER STATION EXTENSION, do the fol- lowing: 1.Enter a station extension using one of the methods described in paragraph 41.34. 2.The display shows the extension number and a Yes/No prompt. Press or the YES menu key, followed by , to include the station in the list. Or, press or the NO menu key, followed by , to exclude the station from the list. 3.When the display returns to ENTER STATION EXTENSION, select another extension number. Or, if finished programming the station list, press or ACCEPT to continue. Ring-In For Day Or Night Mode: To program the station that will have ring in for this trunk group for day mode, press or the RING-IN DAY menu key. To pro- gram for night mode, press or the RING-IN NIGHT Night menu key. When the display shows ENTER STATION EXTENSION, enter stations into the list one at a time as described above for Answer Access. 4 12 # 6 1 2# # 6 2 1 2 1 # 2# # 3 4
Page 22 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 System Database Programming Flowchart Toll Restriction: To program the toll restrictions for the trunk group, press or the TOLL RESTRICTION menu key. When the display shows TOLL RESTRICTION OPTION, press the numbers that correspond to the toll restrictions you wish to pro- gram, as follows: 4.COS for day or night mode: To program the toll restriction class of service for day mode, press or the COS DAY menu key. To program class of service for night mode, press or the COS NIGHT menu key. The display shows SET DAY (or NIGHT) COS XX. If this is not the COS you wish to program, scroll to the correct COS by pressing the high end of the Volume key or NEXT menu key to scroll forward, or press the low end of the Volume key or PREVIOUS menu key to scroll backward. The default COS numbers are listed below. (See page 107 for definitions. COS 01 is not used for trunks.) When the correct COS is displayed, press or the ON menu key to enable the toll restriction. Or, press or the OFF menu key to disable it. If desired, repeat this step to program additional COS toll restrictions. Then press or ACCEPT to continue. COS 02 – Deny Area/Office COS 03 – Deny Operator COS 04 – Deny Toll Access COS 05 – Deny International COS 06 – Deny Equal Access COS 07 – Deny Local Calls COS 08 – Denied Numbers COS 09 – Allowed Numbers 5.Exempt from ARS: To program the Exempt from ARS option, press or the EXEMPT FROM ARS menu key. When the display shows EXEMPT FROM ARS, press or the YES menu key to enable the option. Or, press or the NO menu key to disable it. Then press or ACCEPT to continue. 6.Subject to toll restriction: To program the trunk group Subject to Toll Restric- tion option, press or the SUBJECT TO TOLL menu key. When the display shows SUBJECT TO TOLL, press or the YES menu key to enable the option. Or, press or the NO menu key to disable it. Then press or ACCEPT to continue. Trunk List: To program the list of trunks for the trunk group, press or the TRUNK LIST menu key. When the display shows ENTER TRUNK EXTENSION, enter trunks into the list as follows: 7.Enter a trunk extension using one of the methods described in paragraph 41.34. 8.The display shows the extension number and a Yes/No prompt. Press or the YES menu key, followed by , to include the trunk in the list. Or, press or the NO menu key, followed by , to exclude the trunk from the list. 9.When the display returns to ENTER TRUNK EXTENSION, select another extension number. Or, if finished programming the trunk list, press or ACCEPT to continue. c.To exit, press or ACCEPT to move backward through the prompts until you reach the ENTER DATABASE OPTION prompt. 5 1 2 1 2 # 3 12 # 4 1 2# 6 1 # 2# # #
Page 23 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 System Database Programming Flowchart (6)When finished with all programming, press while the ENTER DATABASE OPTION prompt is displayed. This ends the programming session. (7)If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one of the following: Delayed Reset: Press or the DELAYED menu key to delay the reset. The display shows DELAYED RESET SCHEDULED. The system will be reset at the pre-pro- grammed time. Immediate Reset: Press or the IMMEDIATE menu key to reset the system now. NOTE A system reset will drop all calls in progress. # 1 2
Page 24 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Trunk Database Programming Flowchart FIGURE 3.Trunk Database Programming Flowchart Enter Program Database feature code 9932 Press 3 or TRUNK menu key ENTER DATABASE OPTION ENTER TRUNK OPTION Press 1 or INDIVIDUAL TRUNK ENTER TRUNK EXTENSION YOUR INPUT KEYSET DISPLAYS AT ANY LEVEL: Press * or SPKR to cancel any usaved changes and back up to exit program- ming. Press # or ACCEPT to save changes and back up one display level. INFORMATION IN THIS CHART IS SHOWN AS FOLLOWS: menu keyPress 2 or TRUNK GROUP ENTER TRUNK GRP EXTENSION menu key SEE NEXT PAGE Enter desired trunk extension number ANS SUPERVISION OPTION Press 1 or POLARITY REVERSE menu keyPress 2 or VALID CALL menu key SET CALLER ID Press 1 or ON menu keyPress 2 or OFF menu key HYBRID BALANCE OPTION Press 1 or NORMAL menu keyPress 2 or SHORT menu key ENTER SIGNALLING OPTION Press 1 or DTMF menu keyPress 2 or PULSE menu key ENTER TRUNK GRP EXTENSION MARK TRUNK BUSY Press 1 or ANSWER SUPERVISION menu key Press 2 or CALLER ID menu key Press 3 or HYBRID BALANCE menu key Press 4 or SIGNALLING menu key TRUNK GROUP menu key INDIVIDUAL TRUNK OPTION Press 6 or TRUNK BUSY menu keyEnter the trunk group number Press 1 or ON menu key Press 2 or OFF menu key Press 5 or
Page 25 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Trunk Database Programming Flowchart FIGURE 3. Trunk Database Programming Flowchart (Cont’d) Press 1 or ANS ACCESS DAY menu key TOLL RESTRICTION menu key Press 6 or TRUNK LIST menu key CONTINUED FROM PREVIOUS PAGE Enter the number of the trunk group to be programmed Press 1 or YESPress 2 or NO Press 2 or ANS ACCESS NIGHT menu key Press 3 or RING-IN DAY menu key Press 4 or RING-IN NIGHT menu key TOLL RESTRICTION OPTION Press 1 or COS DAY menu key Press 2 or COS NIGHT menu keyPress 3 or EXEMPT FROM ARS menu keyPress 4 or SUBJECT TO TOLL menu key SET DAY/NIGHT COS XX If necessary, select COS numberto program by scrolling Press 1 or ONPress 2 or OFF EXEMPT FROM ARS Press 1 or YESPress 2 or NO SUBJECT TO TOLL Press 1 or YESPress 2 or NO ENTER TRUNK EXTENSION Enter the desired trunk number Press 1 or YESPress 2 or NO (Extension number) YES/NO Press 5 or ENTER STATION EXTENSION Enter the desired extension number (Extension number) YES/NO menu key menu key menu key menu key menu key menu key menu key menu key menu key menu key TRUNK GROUP OPTION
Page 26 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Programming System Speed Dial Numbers PROGRAMMING SYSTEM SPEED DIAL NUMBERS System speed-dial numbers and names can be programmed by the installer or at any Adminis- trator station. The system speed-dial numbers can contain up to 32 digits each and can include hookflashes and/or pauses for dialing a series of numbers. For example, the speed-dial number can contain an SCC local number, a pause, an access code, and the telephone number. For using PBX trunks, the other system’s trunk access codes, followed by a pause, may be included in speed- dial numbers. The lengths of the hookflash and the pause are determined by the programmable CO Hookflash and Pause Digit timers. To program system speed-dial numbers, use one of the following methods: •Use the keypad to manually dial the number. If you make a mistake, press the MUTE key to backspace. •Press the REDIAL key to enter the last number dialed or saved at the station (up to 32 digits). •Press one of the speed-dial keys on the keyset to enter the outside telephone number (up to 16 digits) programmed under that key. Speed-dial names can contain up to 16 characters. To program speed-dial names, keypad keys are used to enter the desired letters, numbers, and punctuation in English and/or Japanese (Katakana). When programming speed-dial names, you can press the MSG key or USE ALPHA MODE/USE NUMERIC MODE menu key to switch back and forth between alphanu- meric and numeric mode. •In numeric mode, the keypad keys are used to enter numbers 0-9, the pound (#) key is used for entering a hyphen (-), and the asterisk (*) key is used for entering a colon (:). For example, 1*00 would enter “1:00” in numeric mode. •In alphanumeric mode, keypad keys are used to enter the desired letters, numbers, and punctuation. The number of times a key is pressed determines which character is entered. For example, 533266 would enter “JEAN.” When adjoining characters are located under the same key, press the FWD key to advance to the next character. For example, 66FWD6667776 would enter “NORM.” Refer to the chart below to program information in alphanumeric mode. (Note that letters correspond to the letters printed on the keypad keys.) The Japanese characters will be available only if the Multilingual Support premium feature is enabled. NUMBER OF TIMES KEY IS PRESSED KEY1234567891011 ENGLISH CHARACTERS KATAKANA CHARACTERS 1 -&()1AIUEOa 2ABC 2KAKIKUKEKOi 3DE F ! 3SASHISUSESOu 4GHI * 4TACHITSUTETOe 5JKL/ 5NANINUNENOo 6MNO# 6HAHIFUHEHOtsu 7PQRS7MAMIMUMEMOya 8T UV? 8YAYUYO.,yu 9WXYZ 9RARIRUREROyo 0@:.,0WAWONpabalong
Page 27 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Programming System Speed Dial NumbersT O PROGRAM OR CHANGE SYSTEM SPEED-DIAL NUMBERS AND NAMES: NOTE If you make a mistake, use the MUTE key to backspace. Or, press or CANCEL at any time to cancel the operation (the name and number in memory remains unchanged and the display shows FEATURE CANCELED); then start over. (1)While on hook, enter the Program System Speed-Dial feature code (9801). Display key- sets show PROGRAM SYS SPD # (000-999). (2)Enter the speed-dial location code (000-999). The display shows ENTER NAME: (cur- rent name). If you do not continue to the next step, the display times out after the Long Interdigit timer expires and you must start over. (3)To change or program the name: Enter the desired name for the speed-dial number using your keypad as described on page 26) then press or ACCEPT. Refer to the chart on the previous page. If you make a mistake, use the MUTE key to back up and erase existing characters or the CLEAR key to erase the whole entry. To erase the current name and leave it blank: Press CLEAR or press MUTE repeat- edly until the name is erased. Then press or ACCEPT. To leave the name the same: Press or ACCEPT. (4)When the display shows ENTER NUMBER, enter the number (up to 32 digits) to be stored using the keypad, one of the speed-dial keys, or the REDIAL key. If necessary, use the MUTE key to back up and erase existing numbers. (Display keysets show the number as it is entered.) To include *, #, pause, or hookflash in the number, press the Special key once for an asterisk (*), twice for a pound (#), three time for a hookflash (F), or four times for a pause (P). Executive Digital Keyset users can press the *, #, FLASH, or PAUSE menu keys to enter special characters. You cannot exceed 32 digits. (5)Press or ACCEPT to save the number. You hear a single progress tone when the number is accepted. Your display shows SYS SPD BIN #XXX UPDATED. T O ERASE SYSTEM SPEED-DIAL NAMES OR NUMBERS: (1)While on hook, enter the Program System Speed-Dial feature code (9801). Display key- sets show PROGRAM SYS SPD # (000-999). (2)Enter the speed-dial location code (000-999). The display shows ENTER NAME: (cur- rent name). (3)You may erase the name and/or number: To erase the name: Press the MUTE key repeatedly until the name is erased or press CLEAR. To erase the number: Press or ACCEPT to display the ENTER NUMBER prompt, then press the MUTE key repeatedly until the number is erased or press CLEAR. (4)Press or ACCEPT to exit. You hear a single progress tone when accepted. Your dis- play shows SYS SPD BIN #XXX UPDATED. * # # # ∞ # # #
Page 28 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 System And Network Alarm Reporting SYSTEM AND NETWORK ALARM REPORTING To allow one administrator to monitor multiple nodes, the system provides both system alarms and network-wide alarms. System Alarms The system’s Alarm Reporting feature detects equipment failures. If there is a system failure that affects service, a major alarm is displayed at all affected keysets. If all keysets in the sys- tem are inoperative, any alarm messages are sent to the system’s primary serial port (on the CPU). When a minor equipment failure occurs, a minor alarm is generated and appears on the pri- mary attendant’s display and, if enabled, at Administrators’ stations. If enabled in the Message Print programming, the also appear in the error/message report. Alarms 1-99 indicate problems that can be corrected without calling service personnel. Alarms 100-199 (AXXESS) and 200-299 (AXXESSORY Talk) require attention from service person- nel. Note that when an AXXESSORY Talk alarm is in effect, the AXXESS System may be functioning properly, but the AXXESSORY Talk may be inoperative. Network Alarms Each node has two flags which determine whether the node broadcasts or receives network- wide alarms. •The Send Network Alarms flag determines whether a node will broadcast alarms that occur on that node to the rest of the network. •The Receive Network Alarms flag determines whether the node will receive and dis- play alarms sent by other nodes in the network. To differentiate between network-wide and local alarms, network-wide alarms appear on administrator keysets preceded by “NET ALARM” and local system alarms are preceded with “SYS ALARM.” On remote nodes, network-wide alarms will indicate the name of the node on which the alarm occurred. The node name is obtained from the username. An administrator can clear a network-wide alarm on the local node only or on every node in the network. •Clear Network Alarm (9851): This feature code clears network-wide alarms on every node in the network, but will not affect system alarms. The Clear Network Alarm fea- ture code may be entered on any node in the network, but the Send Network Alarms flag must be set for the administrator to clear alarms on other nodes in the network. •Clear System Alarm (9850): This feature code clears all local and network-wide sys- tem alarm displays on your node. Network-wide alarms will override system alarms on an administrators keyset display. T O RESPOND TO A MINOR ALARM FROM ANY ALARM DISPLAY STATION: (1)When a minor alarm indication appears, write down the alarm information. (2)While on hook, clear the alarm by entering the Clear System Alarm feature code (9850) or the Clear Network Alarm feature code (9851). The display shows SYSTEM (or NETWORK ALARM CLEARED.
Page 29 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 System And Network Alarm Reporting (3)Take action on the alarm as follows: a.#10 XXXXX OFF-HOOK: A station remained off hook and inactive until the Inac- tivity Alarm timer expired. The display and the SMDR indicate which station is off hook. The station’s key on DSS/BLF Units and on other stations’ speed-dial keys flutters continuously. Locate the station and replace the handset in the cradle. The station’s display shows STATION OFF HOOK. NOTE Calls being transmitted over the secondary voice path are not affected or interrupted by an off-hook alarm condition. b.#11 XXXXX EMERGENCY: A user has dialed the Emergency Call feature code (911) and the system has selected a trunk and dialed the programmed emergency number. c.#12-13 & 20 CHECK PRINTER: The printer is not functioning properly. Check that the cable and the power cord are connected and that it has paper and ribbon. d.#14 SET DATE/TIME: The system real-time clock has not been initialized or has been corrupted. Set the system time and date as described in paragraph 41.12. e.#21 V-MAIL 80% FULL/#22 V-MAIL 100% FULL: The Voice Mail disk space is either 80% or completely full. If it reaches 100%, Voice Mail cannot accept any messages until disk space is made available. f.#23 SMDR 80% FULL/#24 SMDR 100% FULL: The SMDR disk space is either 80% or completely full. If it reaches 100% before the SMDR information is cleared, no further SMDR recording will be possible. g.#100-199 & 200-299 CALL TECHNICIAN: These alarms indicate that an equip- ment failure has occurred that requires the attention of service personnel. When calling for service be prepared to provide them with the alarm information as well as what was taking place when the alarm occurred, if anything. A major alarm message, MAJOR ALARM, appears on all display keysets in the event of a sys- tem-wide failure. If the major alarm appears on a group of keysets, the associated Keyset Card may have failed. The warning might also appear on a single keyset if the keyset or its cabling may be defective. Because they indicate that all or part of the system is inoperative, major alarms require immediate attention from service personnel.
Page 30 Administrator Procedures INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Freezing/Unfreezing The System History FREEZING/UNFREEZING THE SYSTEM HISTORY When certain system failures occur, service personnel might request a “system history freeze.” This allows them access to the system database so that they can analyze system activity for the time period preceding the alarm. T O FREEZE OR UNFREEZE SYSTEM HISTORY: NOTE Do not perform this procedure unless directed to do so by service personnel. (1)While on hook, enter the Diagnostics Mode feature code (9900) to turn on diagnostics mode. The display shows DIAGNOSTICS ON. (2)Enter the Freeze System History feature code (9993) or Unfreeze System History fea- ture code (9998). The display shows HISTORY FROZEN (or UNFROZEN). If you attempt change the state of the system history to its current status, the display shows HISTORY ALREADY FROZEN (or UNFROZEN). (3)Enter the Diagnostics Mode feature code (9900) to turn off diagnostics mode. The dis- play shows DIAGNOSTICS OFF. FREEZING/UNFREEZING THE NETWORK HISTORY Administrators can freeze or unfreeze the fault history for any node in the network. Service personnel can then pull the information from each node for troubleshooting purposes. Nodes are assigned to freeze zones by the database programmer to allow selective freezes. The Administrator must know which zone to freeze/unfreeze and then enter the freeze feature code followed by the zone number. A node can be in more than one freeze zone. If the Administrator freezes a zone that contains a node that is already frozen, the display will show “SOME NODES ALREADY FROZEN” and the node will remain frozen. If the Administrator unfreezes a zone with unfrozen nodes in it, the display shows “SOME NODES ALREADY UNFROZEN.” To determine the individual freeze status of the nodes, check the message print output. NOTE Do not perform this procedure unless directed to do so by service personnel. T O FREEZE OR UNFREEZE NETWORK HISTORY: (1)While on hook, enter the Diagnostics Mode feature code (9900) to turn on diagnostics mode. The display shows DIAGNOSTICS ON. (2)Enter the Network Freeze Zone System Histories feature code (9939) or Network Unfreeze Zone System Histories feature code (9989). Display shows SELECT FRZ ZONE (0-9) #. (3)Enter the number of the zone you wish to freeze or unfreeze. The display shows FREEZE ZONE XX IS FROZEN (or UNFROZEN). If you attempt change the state of the system history to its current status, the display shows FREEZE ZONE XX ALREADY FROZEN (or UNFROZEN). (4)Enter the Diagnostics Mode feature code (9900) to turn off diagnostics mode. The dis- play shows DIAGNOSTICS OFF.