Inter-Tel Axxess Administrators Guide

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FWD Key
FWD KEY
The Executive Digital Keyset has a FWD key when the keys are in the default state. (However,
it can be reprogrammed by the keyset user to use any of the Forward feature codes.) When the
default Executive Digital Keyset FWD key is pressed, the display shows a menu of call for-
warding options. The user must then select the desired option by pressing the corresponding
key next to the display. If the FWD key is programmed to use any other Forward feature code
(355-358) the forwarding options will not be displayed when the FWD key is pressed; the
Executive Digital Keyset will operate the same as any other keyset.
Any keyset user can make any user-programmable key (including the Executive FWD key) a
FWD key that uses one of the forwarding feature codes (355-358). Refer to the procedures on
page 117 for programming user-programmable keys.
A user-programmed FWD key is lit only when the station is programmed for the call forward-
ing condition enabled by that key. For example, if a user-programmed FWD key is set to for-
ward calls when the station is busy, the key will be lit when the Forward If Busy feature is
enabled, but not if the Forward If No Answer feature is enabled.
If a keyset user has both a fixed FWD key and a user-programmable FWD key, the fixed key
will always light when the station is forwarded. However, the user-programmable FWD key
will be lit only when the forwarding option activated by that key has been selected. For exam-
ple, if the user has the Forward All Calls feature programmed under a user-programmable key,
that key will light if either the fixed or programmable FWD key is used to select that feature.
However, if the fixed key or a feature code is used to set the Forward If Busy feature, only the
fixed key will light.
FORWARD TO AN OUTSIDE NUMBER
When programming a station for call forward to an outside telephone number, a trunk access
code is programmed before the telephone number. If the station is called while the selected
trunk group is busy, the call will not be forwarded. Calls will ring at the forwarded station until
the call is answered or the caller hangs up. The forwarded station’s display shows FORWARD
TO BUSY TRUNK.
The forwarded station’s (not the intercom caller’s) trunk and toll restrictions are checked when
an intercom call is forwarded to an outside number. 
When an outside call is forwarded to an outside number, the Unsupervised CO timer is acti-
vated. When the timer expires, the call recalls the attendant. If the attendant does not answer
the recall before the Abandoned Call timer expires, the call is disconnected.
Stations with Forced Local Toll Call and Forced Long-Distance Toll Call account codes cannot
forward calls to outside numbers.
NOTE REGARDING TRUNK SECURITY
While this system is designed to be reasonably secure against CO trunk misuse by outside
callers, there is no implied warranty that it is invulnerable to unauthorized intrusions and
toll fraud. If the central office does not provide supervision it will not disconnect the call
when one party hangs up; it is possible for a caller to remain connected to a CO trunk cir-
cuit. If this happens, and the caller begins dialing, the call could be placed through the
AXXESS System and would then be billed to the system’s owner. The system cannot check
this type of call for toll restriction and may not register the call in SMDR. This problem
could arise when a call is connected to a station, when a call is in an unsupervised confer-
ence, or when a call is forwarded or transferred to the public network. 
						

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Forward To The Message Center If a trunk group is assigned direct ring in to multiple stations, and one of those stations is for-
warded to an outside number, incoming calls on that trunk group are not forwarded to the out-
side number.
NOTE There may be some reduction in voice volume when an outside call is forwarded to an
outside telephone number, depending on central office trunk quality.
FORWARD TO THE MESSAGE CENTER
Station users can forward calls to their message centers. Keyset users can forward calls to their
designated message center by pressing the FWD key and then the MSG key or MESSAGE
CENTER menu key. Single-line users must use the call forwarding procedure and dial the
extension number of the message center.
FORWARD TO AN ATTENDANT
Station users can forward calls to their attendant by pressing the FWD key and then 0, or by
entering a Call Forwarding feature code and dialing 0.
FORWARD TO VOICE MAIL
If a station is forwarded to voice mail or if the message center is a voice mail hunt group, the
user’s mailbox number is automatically dialed when the voice mail unit answers the forwarded
call.
If a chain of forwarded stations ends in voice mail, the mailbox number of the first station in
the chain will be selected when the voice mail unit answers the call.
If a trunk group is assigned direct ring in to multiple stations, and one of those stations is for-
warded to a voice mail unit, incoming calls on that trunk group are not forwarded to the voice
mail unit.
HOW TO FORWARD CALLS TO AN EXTENSION OR OUTSIDE NUMBER
Station users can also forward calls using the Remote Programming feature described on
page 193.
T
O FORWARD CALLS:
  (1)Executive Digital Keyset: Press the FWD key. The display shows SELECT TYPE OF
FORWARD. Press the menu key for the desired forwarding option (ALL, NO
ANSWER, BUSY, or NO ANSWER/BUSY). The display shows ENTER FORWARD
DEST.
Other Keysets: While on or off hook, press the FWD key or enter one of the follow-
ing feature codes. (Display keysets show ENTER FORWARD DEST.)
a.Call Forward All Calls (355)
b.Call Forward If No Answer (356)
c.Call Forward If Busy (357)
d.Call Forward If No Answer Or Busy (358)
Single-Line Set: Lift the handset and enter one of the feature codes listed above.
  (2)If forwarding to an extension number or pilot number, do one of the following:
a.Press a DSS/BLF key.
b.Dial the extension number or pilot number to receive the calls.
c.Dial 0 to forward to your attendant.  
						

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How To Forward Calls To An Extension Or Outside Numberd.(Keyset users only) Press the MSG key or MESSAGE CENTER menu key to for-
ward calls to your message center. 
e.(Executive Digital Keyset users only) Press the VOICE MAIL key to forward to
your mailbox.
f.(Executive Digital Keyset users only) Press the IC DIRECTORY menu key to look
up and select a number. 
NOTE If you dialed an invalid extension number, your display shows FORWARD
TO INVALID NUMBER, you hear reorder tones, and must try again. If you dialed
a station that is in do-not-disturb, the display shows DESTINATION IN DND, you
hear reorder tones, and must enter a new destination.
If forwarding to an outside telephone number, do one of the following:
g.Dial a trunk access code (8, 9200-9299, 93000-93003). The display shows ENTER
PHONE #. Dial the desired telephone number.
h.(Keyset users only) Press a trunk access key (OUTGOING, ARS, trunk group key,
or trunk key). The display shows ENTER PHONE #. Dial the desired telephone
number.
i.(Executive Digital Keyset users only) Press the OUTSIDE PHONE menu key. The
display shows ENTER PHONE #. Dial, speed dial, or redial the desired telephone
number or press the OUTSIDE DIR menu key to look up and select a number.
NOTE If the forward destination is invalid because of toll restriction, ARS-Only
restriction, no outgoing access for the trunk, no ARS or ARS route group for the
dialed number, or an invalid dialed number, you hear reorder tones and must enter
a new destination. (The display explains why the call was denied.)
  (3)Keyset: If off hook, hang up. You hear a progress tone and the FWD key is lit (display
shows FWD [condition] TO XXXX). If you attempted to forward calls to a station that
is unconditionally forwarded to your station or if the forwarding path already has 10
stations, your display shows INVALID FORWARD PATH and you hear reorder tones
and must enter a new destination.
Single-Line Set: Hang up.
T
O CANCEL ANY CALL FORWARD REQU ES T:
Executive Digital Keyset: Press the FWD key and then press the FWD OFF menu
key. You hear a progress tone and the FWD key is unlit. (Display shows ANY CALL
FORWARD CANCELED.)
Other Keysets: Press the lit FWD key (the SPKR key lights) then press the SPKR key
(both keys go off). You hear a progress tone. (Display keysets show ANY CALL FOR-
WARD CANCELED.)
Single-Line Set: Lift the handset, enter any Call Forwarding feature code (355-358),
and hang up. 
						

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Speed Dialing
SPEED DIALING
Three AXXESS System features provide speed-dialing. They are as follows:
•System Speed Dialing: Up to 1000, 32-digit system speed-dial numbers can be stored
in the system.
•Station Speed Dialing: Each station user can program up to 10, 16-digit station speed-
dial numbers. Display keyset users can program a 16-character name for each station
speed-dial number.
•System Directory (Intercom and Outside): The intercom directory enables display
keyset users to “look up” intercom extension numbers and user names. The outside
directory enables display keyset users to “look up” system speed-dial numbers and
associated names. (NOTE: This feature must be enabled in Premium Feature Selec-
tion.)
SYSTEM SPEED DIALING
Speed dialing allows station users to dial stored telephone numbers quickly. Up to 1000, 32-
digit system speed-dial numbers can be stored in system memory. If desired, an identifying
name can also be stored with each number. (See also the System Directory feature on page 181
and Caller ID on page 101.)
Each node in a network has its own system speed dial numbers. System speed dial numbers
can be used only on the node on where they are programmed. 
To keep system speed-dial numbers confidential, some or all can be programmed as non-dis-
play numbers. Non-display numbers can be used by any station user, but are displayed only on
the programming stations keyset. (Non-display numbers cannot be redialed or saved as station
speed-dial numbers at a display keyset.) Non-display numbers will appear in the SMDR report.
System speed-dial names can be programmed by an Administrator using English or Japanese
characters, or a combination. The programmed language for the keyset does not affect the char-
acters that can be viewed. That is, no matter what language the keyset uses or which characters
are in the name, the keyset user will be able to see the speed-dial names exactly the way they
were programmed. In lists, such as speed-dial directories, the English characters are alphabet-
ized before the Japanese characters (Japanese names will be at the end of the list, after the
English names).
System speed-dial numbers are subject to toll restriction unless a system-wide option has been
enabled that allows any station to dial any system speed-dial number regardless of toll restric-
tion.
The system speed-dial numbers are stored using location codes (000-999). When dialed, the
numbers appear on a display keyset unless they have been programmed as non-display num-
bers. Display keyset users can also view system speed-dial numbers and names without dial-
ing; however, with non-display numbers only the name is displayed. 
System speed dial codes 000-999 can be stored in user-programmable keyset keys by follow-
ing the directions given on page 117. These keys allow one-key dialing of system speed-dial
numbers.
The system speed-dial numbers and names are stored in battery-backed RAM and will not be
erased in the event of a power failure.
The system speed-dial numbers and names are programmed by the installer or at any Adminis-
trator station. (Refer to page 26 for Administrator programming instructions.) 
						

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System Speed DialingViewing System Speed-Dial Numbers
T
O VIEW SYSTEM SPEED-DIAL NUMBERS AND NAMES:
NOTE If you make a mistake, use the MUTE key to back space.
  (1)While on hook, press SYS SPD or enter the System-Speed Dial feature code (381). The
display shows REVIEW SYS SPEED # (000-999).
  (2)Enter the desired location code (000-999) or press the SEARCH menu key. The display
shows the programmed name and number.
  (3)If desired, scroll forward through the speed-dial locations in alphabetical order by press-
ing the high end of the Volume key or NEXT key, or scroll backward by pressing the
low end of the Volume key or PREVIOUS key.
  (4)Repeat steps 2 and 3 for each speed-dial location to be viewed. Or, press   or CAN-
CEL to terminate this feature.
  (5)To automatically select a trunk and dial the displayed number, press .
Dialing System Speed-Dial Numbers
T
O DIAL SYSTEM SPEED-DIAL NUMBERS AT A KEYSET:
  (1)If desired, lift the handset and select an outgoing trunk. (You may skip this step.)
  (2)Press SYS SPD or enter the System Speed-Dial feature code (381). The display shows
REVIEW SYS SPEED # (000-999). Non-display keyset users hear a confirmation tone.
  (3)Enter the location code (000-999) for the desired number. If you have not selected a
trunk, press   or the ACCEPT menu key to accept the number and automatically
select a trunk. Or, press the ARS key, a trunk key, a trunk group key, or the OUTGO-
ING key to select a trunk. The number is automatically dialed. (Display keysets show
the number dialed unless it is a non-display number.) If you hear reorder tones, your
station is restricted from dialing the selected number. If the display shows INVALID
BIN NUMBER, you entered an invalid speed-dial location code.
T
O DIAL SYSTEM SPEED-DIAL NUMBERS AT A SINGLE-LINE SET:
  (1)Lift the handset and select an outgoing trunk.
  (2)Hookflash and enter the System Speed-Dial feature code (381). You hear a confirmation
tone.
  (3)Enter the location code (000-999) for the desired number. The number is automatically
dialed. If you hear reorder tones, your station is restricted from dialing the selected
number.
*
#
# 
						

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Station Speed Dialing
STATION SPEED DIALING
For convenience, each station user can program up to 10, 16-digit station speed-dial numbers.
Single-line sets use speed-dial location codes (0-9). Keyset use speed-dial keys, if programmed
in the keyset’s keymap, or location codes 0-9. Together, the lamps in the keyset speed-dial keys
create a busy lamp field that indicates the status of the stations programmed under the keys
(refer to the lamp status chart on page 64). Speed-dial keys can contain outside telephone num-
bers, feature codes, station extension numbers, or hunt group pilot numbers.
Station speed dial codes can be stored in user-programmable keys to create speed-dial keys.
Programming Station Speed-Dial Numbers And Names
When entering the outside telephone numbers, use one of the following methods:
•Use the keypad to manually dial the number.
•On a keyset, press the REDIAL key to enter the last number (up to the first 16 digits)
dialed or saved at the station.
•On a keyset, press the SYS SPD key and enter the system speed-dial location code
(000-999) to store one of the system speed-dial numbers in a station speed-dial location.
(If the number is over 16 digits, only the first 16 digits are stored.) Non-display system
speed-dial numbers cannot be stored in keyset station speed-dial locations.
If desired, outside telephone numbers can be preceded with a trunk access code to allow one-
key dialing of outside telephone numbers. For example, a key programmed with “89619000”
would select a trunk using the Outgoing Calls feature code (8) then dial 961-9000.
A station extension number can be preceded with a pound (#) to always speed dial private
intercom calls to the station. Or, a “4” may be entered before a station extension number or
hunt group pilot number to quickly reverse transfer (pick up) calls from that station or hunt
group. If either of these options is used, normal handsfree intercom calls cannot be placed
using that station speed-dial location or speed-dial key and the speed-dial key will not show the
stations status.
An outside telephone number can be preceded by a trunk access code for easier trunk selection
and number dialing. Station users can also program pauses and/or hookflashes into the stored
outside telephone numbers. For example, the number can contain an SCC local number, a
pause, and an access code. When programming speed-dial numbers, each hookflash and each
pause is considered one digit. The durations of the hookflash and the pause are determined by
the programmable CO Hookflash and Pause Dialing Digit Length timers.
Display keyset users can program an associated name for each station speed-dial number.
Speed-dial names can contain up to 16 characters. To program speed-dial names, keypad keys
are used to enter the desired letters, numbers, and punctuation in English and/or Japanese
(Katakana). (NOTE: Only Digital keysets can be used for viewing Japanese prompts. Analog
keysets do not support Japanese displays.) When programming speed-dial names, you can
press the MSG key or USE ALPHA MODE/USE NUMERIC MODE menu key to switch back
and forth between alphanumeric and numeric mode.
•In numeric mode, the keypad keys are used to enter numbers 0-9, the pound (#) key is
used for entering a hyphen (-), and the asterisk (*) key is used for entering a colon (:).
For example, 1*00 would enter “1:00” in numeric mode.
•In alphanumeric mode, keypad keys are used to enter the desired letters, numbers, and
punctuation. The number of times a key is pressed determines which character is
entered. For example, 533266 would enter “JEAN.” When adjoining characters are
located under the same key, press the FWD key to advance to the next character. For
example, 66FWD6667776 would enter “NORM.” Refer to the chart on the next page to
program information in alphanumeric mode. (Note that letters correspond to the letters
printed on the keypad keys.) 
						

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Station Speed DialingT
O PROGRAM STATION SPEED-DIAL NUMBERS AT A DISPLAY KEYSET:
NOTE If you make a mistake, press   or CANCEL; then start over. The number in memory
remains unchanged. Or, use the MUTE key to backspace.
  (1)While on hook, enter the Program Station Speed Dial feature code (383). The display
shows PROGRAM STN SPD (0-9) OR SCROLL. Do one of the following:
Use a speed-dial key: Press the speed-dial key to be programmed.
Use a location code: Dial the desired speed-dial location code (0-9).
Scroll through the displayed numbers: Scroll to the desired number by pressing
the Volume, NEXT, or PREVIOUS key.
Use the Executive Keyset menu: Use the menu keys to select the desired speed-
dial location. 
  (2)When the display shows ENTER NAME do one of the following:
To change or program the name: Enter the desired name for the speed-dial num-
ber using your keypad as described on page 176. Refer to the chart below. Then
press  or ACCEPT. If you make a mistake, use the MUTE key to back up and
erase existing characters or the CLEAR key to erase the whole entry.
To erase the current name and leave it blank: Press CLEAR or press MUTE
repeatedly until the name is erased. Then press   or ACCEPT.
To leave the name the same: Press   or ACCEPT.
  (3)When the display shows ENTER NUMBER do one of the following:
To enter or change a number: Dial the extension number or telephone number (up
to 16 digits, including pauses and hookflashes) to be stored. To include *, #, a hook-
flash, or a pause in the number, press the Special key   once for an asterisk
(*), twice for a pound (#), three times for a hookflash, or four times for a pause. You
can enter more than one *, #, or hookflash in a row by pressing the FWD key to
move to the next character (not necessary after pauses). If you make a mistake, press
MUTE to back up and erase, or press   or CANCEL to leave the number
unchanged; then start over at step 1.
To erase an existing number and leave it blank: Press MUTE until the number is
erased. 
  (4)Press   to exit. Repeat these steps for each additional number to be stored.
*
#
#
#
∞
*
#
NUMBER OF TIMES KEY IS PRESSED
KEY1234567891011
ENGLISH CHARACTERS
KATAKANA CHARACTERS
1
-&()1AIUEOa
2AB C’2KAKIKUKEKOi
3DE F ! 3SASHISUSESOu
4GHI * 4TACHITSUTETOe
5JKL/ 5NANINUNENOo
6MNO# 6HAHIFUHEHOtsu
7PQRS7MAMIMUMEMOya
8T UV? 8YAYUYO.,yu
9WXYZ 9RARIRUREROyo
0@:.,0WAWONpabalong 
						

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Station Speed Dialing T
O PROGRAM STATION SPEED-DIAL NUMBERS AT A NON-DISPLAY KEYSET:
NOTE If you make a mistake, press   or CANCEL; then start over. The number in memory
remains unchanged. Or, use the MUTE key to backspace.
  (1)While on hook, enter the Program Station Speed Dial feature code (383).
  (2)Press the speed-dial key to be programmed or dial the desired speed-dial location code
(0-9). If you hear reorder tones, you entered an invalid speed dial location code; try
again.
  (3)Do one of the following: 
To enter or change a number: Dial the extension number or telephone number (up
to 16 digits, including pauses and hookflashes) to be stored. To include *, #, a hook-
flash, or a pause in the number, press the Special key   once for an asterisk
(*), twice for a pound (#), three times for a hookflash, or four times for a pause. You
can enter more than one *, #, or hookflash in a row by pressing the FWD key to
move to the next character (not necessary after pauses). If you make a mistake, press
MUTE to back up and erase, or press   or CANCEL to leave the number
unchanged; then start over at step 1.
To erase an existing number and leave it blank: press MUTE until the number is
erased. 
  (4)Press   to exit. Repeat these steps for each additional number to be stored.
T
O PROGRAM STATION SPEED-DIAL NUMBERS AT A SINGLE-LINE SET:
NOTE If you make a mistake, press  ; then start over. The number in memory remains
unchanged.
  (1)Lift the handset and enter the Program Station Speed-Dial feature code (383). You hear
a confirmation tone.
  (2)Dial the desired speed-dial location code (0-9). If you hear reorder tones, you entered
an invalid speed dial location code; try again.
  (3)Do one of the following: 
To enter or change a number: Dial the extension number or telephone number (up
to 16 digits, including pauses and hookflashes) to be stored. To include *, #, a hook-
flash, or a pause in the number, hookflash once for an asterisk (*), twice for a pound
(#), three times for a hookflash, or four times for a pause. If you make a mistake,
press   to leave the number unchanged; then start over at step 1.
To erase an existing number and leave it blank: Overwrite the existing number
by entering only a hookflash as the new number.
  (4)Hang up to exit. Repeat these steps for each additional number to be stored.
*
∞
*
#
* 
						

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Station Speed DialingViewing Station Speed-Dial Numbers
T
O VIEW THE CONTENTS OF A SPEED-DIAL KEY (ON A DISPLAY KEYSET):
  (1)While on hook, enter the Review Keys feature code (396). The display shows PRESS
THE KEY TO REVIEW. Press the desired speed-dial key. The display shows the cur-
rently stored number and name.
  (2)After viewing the number, press SPKR,  , or   to exit, or wait for the display to
return to date and time.
T
O VIEW THE STORED NUMBERS AND NAMES (ON A DISPLAY KEYSET):
  (1)While on hook, enter the Program Station Speed Dial feature code (383). The display
shows PROGRAM STN SPD # (0-9) OR SCROLL. Do one of the following steps:
Use a location code: Dial the desired speed-dial location code (0-9). When the name is
displayed, press   or ACCEPT to view the number.
Scroll through the displayed numbers: Scroll to the desired number by pressing the
Volume, NEXT, or PREVIOUS key. The name and number are displayed for each
location.
Use the Executive Keyset menu: Use the menu keys to select the desired speed-dial
location. When the name is displayed, press   or ACCEPT to view the number.
  (2)After viewing the number, press SPKR,  , or   to exit, or wait for the display to
return to date and time.
Dialing Station Speed-Dial Numbers
T
O DIAL A STATION SPEED-DIAL NUMBER AT A SINGLE-LINE SET:
  (1)Lift the handset. (Keysets can remain on hook.)
  (2)If placing an outside call, select an outgoing trunk or use ARS. If placing an intercom
call or if the outside number contains a trunk access code, skip this step.
  (3)Hookflash and enter the Station Speed-Dial feature code (382). You hear a confirmation
tone. Then dial the location code (0-9). The number is dialed.
T
O DIAL A STATION SPEED-DIAL NUMBER AT A NON-DISPLAY KEYSET:
  (1) Lift the handset or remain on hook.
  (2)If placing an outside call, select an outgoing trunk or use ARS. If placing an intercom
call or if the outside number contains a trunk access code, skip this step.
  (3)Keyset with a speed-dial key: Press the speed-dial key of the desired number. The
number is dialed.
Keyset without a speed-dial key: Enter the Station Speed-Dial feature code (382).
You hear a confirmation tone. Then enter the location code (0-9). The number is
dialed.
*#
#
#
*# 
						

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Station Speed Dialing T
O DIAL A STATION SPEED-DIAL NUMBER AT A DISPLAY KEYSET:
  (1) Lift the handset or remain on hook.
  (2)If placing an outside call, select an outgoing trunk or use ARS. If placing an intercom
call or if the outside number contains a trunk access code, skip this step.
  (3)Keyset with a speed-dial key: Press the speed-dial key of the desired number. The
number is dialed. (Display keysets show the number.)
Keyset without a speed-dial key: Enter the Station Speed-Dial feature code (382).
Then do one of the following to dial the number:
Use a location code: Dial the desired speed-dial location code (0-9).
Scroll through the displayed numbers: Scroll to the desired number by pressing
the Volume, NEXT, or PREVIOUS key.
Use the Executive Keyset menu: Use the menu keys to select the desired speed-
dial location.