Inter-Tel Axxess Administrators Guide
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Page vii Table Of Contents INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CONTENTS PAGE Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Programming For Private Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Station-To-Station Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Intercom Camp On And Queue Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Responding To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Off-Hook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Placing Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Receiving Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Keyset On-Hook Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Keyset Group Listen Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Trunk Camp On And Busy Trunk Callback (Queue) . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Individual Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 System Hold (Keysets Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Consultation Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Transferring Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Transfer To A System Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Transfers And Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Transfer-To-Connect Station Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Transfer To Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Transfer To Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Transfer Recalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Reverse Transfer 153 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Placing A Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Add Parties To A Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Exiting A Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Page viii Table Of Contents INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CONTENTS PAGE System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Individual Station Forwarding Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Hunt Group Forwarding Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Handsfree Announce System Forward Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Manual Call Forwarding And System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 System Forward Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Unanswered System Forward Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 FWD Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Forward To An Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Forward To The Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Forward To An Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Forward To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 How To Forward Calls To An Extension Or Outside Number. . . . . . . . . . . . . . . . . . . 172 Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 System Speed Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Intercom, Speed-Dial, And Feature Code Directory (Keysets Only) . . . . . . . . . . . . . . 181 House Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Using The Last Number Saved Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Using The Last Number Dialed Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Remove From Paging 188 Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Do-Not-Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Remote Feature Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Station Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Remote Do-Not-Disturb Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Remote Forward Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Default Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Hookflash 197 Reminder Messages (Keysets Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Record Keeping And Maintenance Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Call Cost Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Page ix Table Of Contents INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CONTENTS PAGE AXXESSORY Talk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Introduction 205 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Automated Attendant Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Automated Attendant Recall Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Automated Attendant Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Extension IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Call Routing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Call Routing Custom Audiotex Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Digit Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Digit Translation Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 AXXESSORY Talk Fax On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Locating A Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Changing The First/Last Name Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Listening To The Next/Previous Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Accepting A Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Requesting Additional Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Using The Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Scheduled Time-Based Application Router (STAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . 218 SMDR Information Storage And Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Voice Mail And Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . 220 Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Group Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 Message Notification To Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Cascading Remote Message Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Access To A Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Initializing A Mailbox or Extension ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Listening To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Recovering Deleted Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Sending A Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Canceling Unheard Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Personal Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Outside Caller Use Of Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 AXXESSORY Talk Central Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Outbound Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238 AXXESSORY Talk Central E-Mail Message Format . . . . . . . . . . . . . . . . . . . . . . . . . 238
Page x Table Of Contents INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 CONTENTS PAGE Automatic Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 AXXESSORY Talk Central Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Fax Card Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 FAX E-Mail Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 AXXESSORY Talk Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Undeliverable Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Page xi FCC Regulations INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 FCC Regulations IMPORTANT: (1)This equipment complies with Part 68 of FCC rules. On the side of the KSU is a label that contains, among other information, the FCC registration number and ringer equiva- lence number (REN) for this equipment. Customers connecting this equipment to the telephone network shall, before such connection is made, give notice to the telephone company of the particular line(s) to which such connection is to be made, and shall pro- vide the telephone company with the following information: —Complies with Part 68 of FCC rules —FCC registration number: BE2USA-64572- MF-E (for MF-rated systems), BE2USA- 64573-KF-E (for KF-rated systems), or BE2USA-24359-PF-E (for PBX systems) —USOC numbers of required interface jacks (see chart on next page) —Service order code (SOC), as applicable (see chart on next page) —Facility interface code (FIC) (see chart on next page) —Ringer equivalence number (REN), as applicable (see chart on next page) NOTE The REN is used to determine the quantity of devices which may be con- nected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area. The telephone company should also be given notice upon final disconnection of this equipment from the particular line(s). It is also the responsibility of the customer to provide the telephone company with reg- istration numbers of any other devices which are configured for connection to the tele- phone network. (2)This equipment cannot be used on public coin service provided by the telephone com- pany. Connection to party line service is subject to state tariffs. (Contact the state public utility commission, public service commission, or corporation commission for informa- tion.) (3)If this equipment causes harm to the telephone network, the telephone company will notify the customer in advance that service may be temporarily discontinued. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, the customer will be advised of the right to file a complaint with the FCC, if necessary. (4)The telephone company may make changes in its facilities, equipment, operations, or procedures which may affect the operation of this equipment. If so, the customer shall be given advance notice so that any necessary modifications can be made in order to maintain uninterrupted service.
Page xii FCC Regulations INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 (5)If trouble is experienced with this equipment, contact a local authorized factory service representative for repairs and/or warranty information. The customer, users, and unau- thorized technicians should not repair, make adjustments to, or attempt to service this equipment in any way. (6)In the event of trouble with the telephone line(s), this equipment must be disconnected from the telephone line(s). If trouble ceases, the equipment must be repaired by an authorized factory service representative. If the trouble continues to occur with the equipment disconnected, the telephone company should be notified that they have a problem. If this is the case, repairs or adjustments made by the telephone company will be made at their expense. (7)Allowing this equipment to be operated in such a manner as to not provide proper answer supervision signaling is in violation of Part 68 of FCC rules. This equipment returns answer supervision signals to the public telephone network when: answered by the called station, answered by the attendant, routed to a recorded announcement that can be administered by the equipment user, and routed to a dial prompt. This equipment also returns answer supervision on all DID calls forwarded back to the public telephone network. Permissible exceptions are: a call is unanswered, busy tone is received, and reorder tone is received. (8)This equipment is capable of providing users access to interstate providers of operator services through the use of equal access codes. Failure to provide equal access capabili- ties is a violation of the Telephone Operator Consumer Services Improvement Act of 1990 and Part 68 of the FCC Rules TYPE OF PORT INTERFACEFACILITY INTERFACE CODE (FIC)RINGER EQUIV ALENCE NO. (REN)SERVICE ORDER CODE (SOC)USOC JACK CONNECTOR 2-Wire Loop 02LS2 0.6B–RJ21X 2-Wire Loop/Ground 02LS2/02GS2 3.6B/4.4B –RJ21X 2-Wire Ground 02GS2 0.6B –RJ21X OPX Class C* 0L13C –9.0F RJ11C, RJ21X 2-Wire DID** 02RV2-T 0.0B AS.2 RJ11C, RJ21X D4 Superframe/AMI 04DU9-BN –6.0Y RJ48C D4 Superframe with B8ZS04DU9-DN –6.0Y RJ48C Extended Super frame (ESF)04DU9-1KN –6.0Y RJ48C ESF with B8ZS 04DU9-1SN –6.0Y RJ48C Primary Rate ISDN 04DU9-1SN –6.0Y RJ48C * Also interfaces with Class A and B. ** When using T1 facilities to provide DID service, do not use the DID facility interface code (FIC); instead, pro- vide the telephone company with DID answer supervision code AS.2 and the FIC for the requested T1 service. NOTICE NOTICE THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES.
Page xiii FCC Regulations INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 WA R N I N G This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC Rule. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are neces- sary to correct the interference. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encour- aged to try to correct the interference by one or more of the following measures: •Reorient the receiving antenna •Relocate the KSU with respect to the receiver •Check that the KSU and receiver are not on the same circuit; the KSU must be powered from an isolated, dedicated AC outlet If necessary, the user should consult the dealer or an experienced radio/television tech- nician for additional suggestions. The user may find the following booklet prepared by the FCC helpful: How to Identify and Resolve Radio-TV Interference Problems This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter-Tel Customer Support. The AXXESS system is now product safety certified by Canadian Standards Associa- tion (CSA) for use in both the United States and Canada.
Page xiv Safety Regulations INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Safety Regulations IMPORTANT SAFETY INSTRUCTIONS The following safety information is reprinted from UL 1459. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, elec- tric shock, and injury to persons, including the following: 1.Read and understand all instructions. 2.Follow all warnings and instructions marked on the product. 3.Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.Do not use this product near water (for example, in a wet basement). 5.Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. 6.Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. This prod- uct should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided. 7.This product should be operated only from the type of power source indicated in the manual. If you are not sure of the type of power source to your building, consult your dealer or local power company. 8.This product is equipped with a three-wire grounding type plug, a plug having a third (grounding) pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electri- cian to replace your obsolete outlet. Do not defeat the safety purpose of the grounding type plug. 9.Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. 10.Do not use an extension cord with this product’s AC power cord. The AC outlet for this product should not be used for any other electrical equipment. 11 .Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 12.To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required. Opening or remov- ing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the product is subsequently used. The NRTL/C indicator adjacent to the CSA mark on the product label signifies that the Inter-Tel AXXESS has been evaluated to the applicable ANSI/UL and CSA Standards for use in both the United States and Canada. NRTL (Nationally Recognized Testing Labora- tory) is a designation granted by the U.S. Occupational Health and Safety Administration (OSHA) to laboratories which have been accredited to certify products to U.S. Standards. Before installation, also check the local electrical codes for important information concern- ing the installation of telephone and electronic equipment.
Page xv Safety Regulations INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 13.Unplug this product from the wall outlet and refer servicing to qualified service person- nel under the following conditions: a.When the power supply cord or plug is damaged or frayed. b.If liquid has been spilled into the product. c.If the product has been exposed to rain or water. d.If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. e.If the product has been dropped or the cabinet has been damaged. f.If the product exhibits a distinct change in performance. 14.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 15.Do not use the telephone to report a gas leak in the vicinity of the leak. SAVE THESE INSTRUCTIONS This exclamation point within an equilateral triangle (which, for example, is silkscreened on the front of the AXXESS KSU) is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the prod- uct. Be sure to read and follow all of the instructions included in this manual.
Page xvi INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000