Inter-Tel Axxess Administrators Guide

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Administrator Procedures
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
System Database Programming FlowchartDTMF/Dial-Pulse Signalling: To set the trunk for DTMF or dial-pulse signalling,
press   or the SIGNALLING menu key. When the display shows ENTER SIG-
NALLING OPTION, press   or the DTMF menu key, or press   or the PULSE
menu key. Then press   or ACCEPT to continue.
Trunk Group Number: To assign the trunk to a trunk group, press 5 or the TRUNK
GROUP menu key. When the...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
System Database Programming Flowchart Toll Restriction: To program the toll restrictions for the trunk group, press   or the
TOLL RESTRICTION menu key. When the display shows TOLL RESTRICTION
OPTION, press the numbers that correspond to the toll restrictions you wish to pro-
gram, as follows:
4.COS for day or night mode: To program the toll restriction class of service for
day mode, press   or the COS DAY...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
System Database Programming Flowchart  (6)When finished with all programming, press   while the ENTER DATABASE
OPTION prompt is displayed. This ends the programming session.
  (7)If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one
of the following: 
Delayed Reset: Press   or the DELAYED menu key to delay the reset. The display
shows DELAYED RESET SCHEDULED. The system will be reset...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Trunk Database Programming Flowchart
FIGURE 3.Trunk Database Programming Flowchart
Enter Program Database
feature code 9932
Press 3 or TRUNK menu key
ENTER DATABASE OPTION
ENTER TRUNK OPTION
Press 1 or INDIVIDUAL TRUNK
ENTER TRUNK EXTENSION
YOUR INPUT
KEYSET DISPLAYS AT ANY LEVEL:
Press * or SPKR to cancel
any usaved changes and
back up to exit program-
ming.
Press # or ACCEPT to
save changes and back
up one...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Trunk Database Programming Flowchart
 FIGURE 3.   Trunk Database Programming Flowchart (Cont’d)
Press 1 or
ANS ACCESS DAY
menu key
TOLL RESTRICTION
menu key
Press 6 or
TRUNK LIST
menu key CONTINUED FROM PREVIOUS PAGE
Enter the number of the trunk group
to be programmed
Press 1 or YESPress 2 or NO
Press 2 or
ANS ACCESS NIGHT
menu key
Press 3 or
RING-IN DAY
menu key
Press 4 or
RING-IN NIGHT
menu key
TOLL...

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Administrator Procedures
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Programming System Speed Dial Numbers
PROGRAMMING SYSTEM SPEED DIAL NUMBERS
System speed-dial numbers and names can be programmed by the installer or at any Adminis-
trator station. 
The system speed-dial numbers can contain up to 32 digits each and can include hookflashes
and/or pauses for dialing a series of numbers. For example, the speed-dial number can contain
an SCC local number, a pause, an access...

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Administrator Procedures
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Programming System Speed Dial NumbersT
O PROGRAM OR CHANGE SYSTEM SPEED-DIAL NUMBERS AND NAMES:
NOTE If you make a mistake, use the MUTE key to backspace. Or, press   or CANCEL at
any time to cancel the operation (the name and number in memory remains unchanged and the
display shows FEATURE CANCELED); then start over.
  (1)While on hook, enter the Program System Speed-Dial feature code (9801). Display key-...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
System And Network Alarm Reporting
SYSTEM AND NETWORK ALARM REPORTING
To allow one administrator to monitor multiple nodes, the system provides both system alarms
and network-wide alarms.
System Alarms
The system’s Alarm Reporting feature detects equipment failures. If there is a system failure
that affects service, a major alarm is displayed at all affected keysets. If all keysets in the sys-
tem are...

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Administrator Procedures
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
System And Network Alarm Reporting  (3)Take action on the alarm as follows:
a.#10 XXXXX OFF-HOOK: A station remained off hook and inactive until the Inac-
tivity Alarm timer expired. The display and the SMDR indicate which station is off
hook. The station’s key on DSS/BLF Units and on other stations’ speed-dial keys
flutters continuously. Locate the station and replace the handset in the cradle. The
station’s...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Freezing/Unfreezing The System History
FREEZING/UNFREEZING THE SYSTEM HISTORY
When certain system failures occur, service personnel might request a “system history freeze.”
This allows them access to the system database so that they can analyze system activity for the
time period preceding the alarm.
T
O FREEZE OR UNFREEZE SYSTEM HISTORY:
NOTE Do not perform this procedure unless directed to do so by service...