Inter-Tel Axxess Administrators Guide

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Multilingual Capability
MULTILINGUAL CAPABILITY
NOTE This feature must be enabled in Premium Features.
The AXXESS System provides a choice between English and Japanese prompts and displays.
The system selects the language to use for each call, as determined by the trunk, station, and
AXXESSORY Talk programming, as described below. Japanese prompts can be viewed only
on the Digital display keysets. Analog...

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Change Language Feature Code
CHANGE LANGUAGE FEATURE CODE
A station user can change the assigned language for the station by entering the Change Lan-
guage feature code only when the station is idle.
T
O CHANGE THE STATION’S LANGUAGE:
Keyset: Enter the Change Language feature code (301) to change your station between
English and Japanese, as desired. The display changes to the current language. 
Single-Line...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Intercom Calls
INTERCOM CALLS
The intercom can be used to place station-to-station calls that can be answered handsfree. Or, it
can be used to place private (non-handsfree) calls. A station user that reaches a busy station
can camp on, request a callback (queue), leave a message, or use the Off-Hook Voice
Announce feature (if enabled). Other features that apply to both outside and intercom calls, as
described...

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Station-To-Station Calling
STATION-TO-STATION CALLING
Receiving Intercom Calls
T
O RE C E I V E AN INTERCOM CALL ON A KEYSET:
If you hear a double tone and a call announcement (handsfree call), and the SPKR key
is lit, respond handsfree or lift the handset. (Display keysets show IC TO [username]
to identify the source of the call.)
If you hear repeating double tones (private call), lift the handset, or press...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Station-To-Station CallingPlacing Intercom Calls
When placing an intercom call, begin dialing before the Dial Initiation timer expires. If the
timer expires, the system drops the connection and sends reorder tones. 
T
O PLACE AN INTERCOM CALL:
NOTE In the procedure below, if you want to place a private (non-handsfree) call to a keyset,
press the pound (#) key before dialing the extension number.
  (1)Standard...

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Station-To-Station Calling d.If the called station is busy, the display shows [username] IS BUSY. You have the
following options (in addition to the Executive menu keys described above):
1.Disconnect: Hang up and try later. If dialing handsfree (keysets only), press
the SPKR key to disconnect.
2.Camp on: Do not hang up, your call camps on. When the called station is
available, a private call is placed. Refer...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Intercom Camp On And Queue Callback
INTERCOM CAMP ON AND QUEUE CALLBACK
Camp-on and queue requests allow the caller to wait for an available resource. A station user
waiting for a specific resource (a trunk or a station) will be served before a station user waiting
for a group that contains that specific resource (trunk group or hunt group). This includes
camped on Emergency Call feature (911) calls – if the...

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Intercom Camp On And Queue Callback Busy Station Queue Callback
When a called station is busy or in do-not-disturb, the caller can request a callback (queue) and
hang up until the station is available. This can be done even if the call camps on. Each station
can have only one active queue callback request at a time.
The Queue Callback feature can also be used when calling a hunt group if all stations are...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Inter-Station Messages
INTER-STATION MESSAGES
Intercom callers may leave a message waiting indication if a called station is busy, if there is
no answer, if the station is in do-not-disturb, or when they are connected to or placed on hold
by another station. Users are allowed to leave message for, and respond to messages from,
users on other nodes. There are two messaging options:
•Have the called party return...

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Leaving Messages To leave the message with the called party’s message center: Do not hang up. When
the Message Wait timer expires, a private call is automatically placed to the called
party’s message center. (If the message center is a voice mail hunt group, the called
party’s mailbox is automatically dialed after the voice mail unit answers the call.)
Leave your message with the message center and hang up....