Inter-Tel Axxess Administrators Guide

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Account CodesT
O CANCEL A QUEUE BEFORE THE CALLBACK:
Keyset: While on hook, press the CANCEL QUEUE key or QUEUE key. Or enter the
Queue Callback feature code (6). The display shows QUEUE REQUEST CAN-
CELED.
Single-Line Set: Lift the handset and enter the cancel Queue Callback feature code
(6). Hang up.
ACCOUNT CODES
Account codes are 3- to 12-digit codes that can be used in conjunction with the Station Mes-...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Account Codes •Forced – Long-Distance Toll Calls Validated: When this account code type is
enabled, the user only has to enter an account code if the system detects that a long dis-
tance call (a toll call outside of the local area codes) has been dialed when ARS is used.
If the code matches one of the pre-programmed forced account codes in the database,
the call is allowed. If the code does not match, the...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Account CodesEnabling The Account Codes For All Calls Following Feature
You can use the Account Code For All Calls Following feature to enter an account code once
and apply it to all calls placed from that phone until the feature is canceled. The account code
is stored in system memory and is used for all calls made by that station. It affects other
account code programming as follows:
•Forced: If forced...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Placing Calls On Hold
PLACING CALLS ON HOLD
There are several ways to place intercom and outside calls on hold. While on hold, the caller
hears music (if equipped). There are three hold applications in the AXXESS System:
•Individual hold places the call on hold at one station. It can then be picked up directly
at that station or it can be picked up at another station using the Reverse Transfer fea-
ture....

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
System Hold (Keysets Only)
SYSTEM HOLD (KEYSETS ONLY)
NOTE Intercom calls and conferences cannot be placed on system hold. If you attempt to do
so, the call or conference will actually be placed on individual hold.
T
O PLACE AN OUTSIDE CALL ON SYSTEM HOLD (KEYSETS ONLY):
  (1)While on a call, press the Special key   and enter the System Hold feature code
(335). You hear intercom dial tone and the associated...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Microphone Mute
MICROPHONE MUTE
Whether handsfree or using the handset, you can temporarily turn off your microphone while
on a call. The call is still connected; you can hear the other party, but they cannot hear you.
Since the call is not placed on hold, no timer is activated. The MUTE key is lit when the
microphone is muted; the light will go off when you press the MUTE key to re-enable the
microphone.
If...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Call Waiting
CALL WAITING
While a station is in use, incoming intercom and outside calls camp on until the busy station is
available. The busy party hears a single camp-on tone every 15 seconds (unless the Camp-on
Tone timer is changed or camp on tones are disabled at the station). 
A station programming flag (Camp-On Indications) allows camp-on tones to be enabled or dis-
abled for incoming intercom and...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Call Waiting   (2)To return to the first call on hold:
If you wish to end the current call, hang up. Return to the holding call by lifting the
handset and entering the Individual Hold feature code (336).
If you wish to place the current call on hold and connect with the original call: Hook-
flash and then enter the Individual Hold feature code (336) twice.
 T
O MOVE A CAMPED-ON INTERCOM CALL TO...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Call Transfer
CALL TRANSFER
FEATURE CODES
There are two feature codes for transferring intercom and outside calls to other stations,
AXXESSORY Talk applications, hunt groups, off-node devices, or outside telephone numbers.
The call transfer options are as follows:
•Transfer to ring: You can transfer intercom or outside calls to another station, an
AXXESSORY Talk application, a hunt group, or an outside...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Transfer To Ring
TRANSFER TO RING
TO TRANSFER A CALL OR CONFERENCE:
  (1)Keyset: While on a call, press the TRANSFER key or press the Special key 
and enter the Transfer to Ring feature code (345). You hear intercom dial tone. The dis-
play shows TRANSFER CALL TO EXTENSION.
Single-Line Set: While on a call, hookflash. You hear tones followed by intercom dial
tone.
  (2)EITHER, Select an outgoing trunk group or...