Inter-Tel Axxess Administrators Guide

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Day And Night Modes
DAY AND NIGHT MODES
There are separate lists in the database for class-of-service, outgoing-access, allowed-answer,
and ring-in assignments for day and night modes. When an administrator enters the Night Ring
feature code, the system uses the night mode lists. When the system is in day mode, the day
lists are used. (Active calls are not affected when the mode is changed.)
Night mode also...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Direct Inward System Access (DISA) Using DISA
NOTE If DTMF decoders are unavailable when a DISA call is received, the incoming DISA
call is automatically sent to the primary attendant.
T
O USE DISA:
  (1)From a DTMF telephone, dial
the telephone number of the
DISA trunk. When the call is
answered by the system, you
hear system intercom dial
tone.
If you hear a single progress
tone, enter the appropriate
(day...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Keyset Features
KEYSET FEATURES
VOLUME CONTROLS
On some Analog Keysets, speaker volume and ring tone volume are controlled by two thumb-
wheels on the right-hand side of the keyset. 
On all Digital Keysets and on AIM and Inter-Tel/DVK Analog Keysets, volume is controlled
by pressing volume control keys on the keyset. 
•On the Executive, Standard, and Basic Digital Keyset, an illustration on the key (that
looks...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Selectable Ring Tone T
O RE T U R N A KEYSET TO DEFAULT VOLUME LEVELS:
While on or off hook, enter the Default Station feature code (394). If off hook, hang up.
The display shows STATION DEFAULTED.
NOTE Entering this feature code also cancels do-not-disturb, manual call forwarding,
background music, ring intercom always, all calls following account code, headset
mode, and queue requests; and restores handsfree...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
“DKTS Alternate Transient Display Timer” Station Flag And Timer
“DKTS ALTERNATE TRANSIENT DISPLAY TIMER” STATION FLAG AND TIMER
As an alternative to (or in addition to) disabling the call transfer and message transient dis-
plays, as described above, the programmer can use a combination of a station flag and a timer
to control all of the station’s transient displays (not just the call transfer and message...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Using DSS/BLF Keys (DSS/BLF Unit Or Keyset DSS/BLF)  T
RANSFERRING CALLS TO STATIONS:
  (1)While on a call, press the desired DSS/BLF key. The call is placed on transfer hold.
a.Transfer to a station that is forwarded to voice mail: You hear repeating double
tones and the display shows DEST FORWARDED TO VOICE MAIL.
b.Transfer to voice mail: The system waits for you to enter the mailbox number
(display shows...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
User-Programmable Feature Keys
USER-PROGRAMMABLE FEATURE KEYS
Individual keyset keys can be designated as “user-programmable” in the keymaps during data-
base programming. The installer can program the default feature codes and the station user can
reprogram the feature codes as desired. Default keyset feature codes are shown on page 61. Up
to 20 user-programmable keyset keys can be programmed to enter any of...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Standard/Alternate Keymap Switching
NOTE If you do not enter a feature code, the programming mode times out when the
Long Interdigit timer expires; the feature code assigned to the key remains unchanged.
  (4)To program other keys, repeat the procedure.
T
O CREATE A SPEED DIAL LOCATION IN A USER-PROGRAMMABLE KEY:
  (1)While on hook, enter the Program Keys feature code (397). (Display keysets show
PRESS THE KEY...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Automatic Call Access
AUTOMATIC CALL ACCESS
This feature allows a keyset user to determine the way incoming calls are answered by entering
a feature code to select the type of call access. The four variations are as follows:
•No Automatic Call Access: The user hears intercom dial tone when the handset is lifted
and must press a Call or individual trunk key (or the ANSWER key) to answer an out-
side call, or...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Music-On-Hold And Background Music
MUSIC-ON-HOLD AND BACKGROUND MUSIC
The Music-On-Hold feature not only makes waiting on hold as pleasant as possible, but it
assures the holding party that the call is still connected. 
Keyset users can choose to listen to background music by entering the Background Music fea-
ture code (313). 
The system can be equipped with one or more optional external music sources for the...