Inter-Tel Axxess Administrators Guide

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Station Message Detail Recording (SMDR)
STATION MESSAGE DETAIL RECORDING (SMDR)
Station Message Detail Recording (SMDR) is a system feature that provides a detailed record
of outgoing and incoming calls. The system records only valid calls. Outgoing calls become
valid when the Valid Call timer expires or polarity reversal is detected (depending on system
programming). Outgoing calls become valid immediately if...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Station Message Detail Recording (SMDR) option is selected. In the sample above, the equal access code field would be suppressed
to print only 89-1-602-961- 9000.
•Suppress Toll Digits: When this option is selected, toll digits will not appear in the
report. In the sample above, the toll field would be suppressed so that only 89-10288-
602-961-9000 prints.
Any combination of the above can be used. If all three...

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AXXESS System Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
SMDR Report Format
FIGURE 1.SMDR Report Format
TYP EXT# TRUNK DIALED DIGITS START ELAPSED COST ACCOUNT CODE
XX XXXXXXXXXXX  HH:MM HH:MM:SS $XX.XX XXXXXXXXXXXX*
TYPCall type abbreviations for:
EXTThe extension number (XXXXX) of the last station to handle the call is shown. For a CO-to-
CO call, this field shows the extension number of the second trunk involved. For a conference
call, it shows the station that...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
SMDR Report Format  
FIGURE 1.   SMDR Report Format (Cont’d)
STARTThis shows the time that the call became valid (see paragraph  on page 201 for an explana-
tion). For an unanswered ring-in, it shows the time the call began ringing. It is shown in 24-
hour time (00:00 - 23:59).
ELAPSEDThis shows the call length from the START time (above) until disconnect or the length of time
an unanswered call was ringing....

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AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Introduction
AXXESSORY Talk Features
INTRODUCTION
AXXESSORY Talk can be used for any of the following applications:
•Automated Attendant: The automated attendant is a programmable feature that can be
used to provide automated call answering service. Calls can transfer, forward, or
directly ring in to an automated attendant. When an automated attendant answers a call,
it plays a recording that gives dialing...

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AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Automated Attendant
AUTOMATED ATTENDANT
The automated attendant is a programmable feature that can be used to provide automated call
answering service. Calls can transfer, forward, or directly ring in to an automated attendant.
AXXESSORY Talk is required for the Automated Attendant feature on the AXXESS System.
Calls to the automated attendant application are processed as follows.
When an automated attendant...

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AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Automated Attendant
NOTE Due to the natural characteristics of the trunk, the volume level of DTMF tones
transmitted over the trunk may be substantially reduced before reaching the AXXESS
System and AXXESSORY Talk. This natural degradation in tone volume may
adversely affect the reliability of the Automated Attendant feature. Other factors which
can affect automated attendant performance are trunk noise and...

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AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Extension IDs
EXTENSION IDS
Extension IDs are used in conjunction with transferring calls through the Automated Attendant
or using the Extension Directory. The extension ID allows callers to be transferred to stations
and applications that do not have mailboxes. It also allows the station or application to have a
recorded name in the directory. This feature is set up and initialized using database program-...

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AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Call Routing Announcement
CALL ROUTING ANNOUNCEMENT 
The Call Routing Announcement application can be used as a simple playback device that
plays a message and then hangs up to disconnect the call. This is especially useful for program-
ming hunt group announcement and overflow stations. Or, the Call Routing Announcement
application can use digit translation which allows the caller to press a single digit for...

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AXXESSORY Talk Features
INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Call Routing Announcement Recordings for fax documents should include all dialing instructions. The recording should
state whether documents can be selected by number and/or list all options. If fax delivery times
are set to specific days or times, the recording should also include this information.
CALL SCREENING
Calls transferred from the AXXESSORY Talk Automated Attendant or a Call Routing
Announcement...