Inter-Tel Axxess Administrators Guide
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Page 241 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Multilingual Capability MULTILINGUAL CAPABILITY NOTE This feature must be enabled in Premium Features. The AXXESS System provides a choice between English and Japanese prompts and displays. The system selects the language to use for each call, as determined by the trunk, station, and AXXESSORY Talk programming. When an AXXESSORY Talk application receives a call from a station or trunk, the AXXESS System tells...
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Page 242 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 AXXESSORY Talk Networking AXXESSORY TALK NETWORKING The AXXESSORY Talk network is programmed separately from the AXXESS System net- work. There can be up to 100 nodes (AXXESSORY Talk units) in the network. Each node has its own internal message queue (similar to a mailbox’s message queues) and will store messages destined for other nodes until they are delivered. To leave messages for mailboxes on remote...
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Page 243 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Examples EXAMPLES To help understand networking configurations, refer to the diagram on the next page. In the diagram: •There are three nodes in the network, Chandler, Denver, and Houston. •Chandler and Houston both have AXXESSORY Talk, and Denver has a non-Inter-Tel voice mail system. •The voice mail network depicted in the diagram does not have a universal numbering plan. •Delivery schedules are not...
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Page 244 AXXESSORY Talk Features INTER-TEL AXXESS MANUAL – Issue 5.1, March 2000 Example of AXXESSORY Talk Network FIGURE 2.Example of AXXESSORY Talk Network CHANDLER DENVER HOUSTON: Network No de Tab le :Local Mailbox Node # Remote Mailbox 1700 1 200 1712 1 212 1721 2 1421 2001 1 None 2002 2 None Node Description System #Ty p e 1 Denver 1-303-790-7799 AMIS 2 Houston 1-713-867-7600 Dial-Up 0: Network No de T able:Local Mailbox Node # Remote Mailbox 1600 1 200 1612 1 212 1700 2 1200 Node Description...
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Page 245 AXXESSORY Talk Features INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Example of AXXESSORY Talk Network
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Page 246 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Index A Absorbed digits 107 Accept key 58 Account codes 141 all calls following 143 forced 141 on outside calls 136 standard 141 ACD agent IDs automatic connect flag 100 ACD hunt groups 97 agent wrap-up 100 agents 98, 99 balanced count 97 call circulation 97 login/logout 98, 99 longest idle 97 wrap-up timer 100 Administrator feature codes 86 features freeze/unfreeze 30 network alarms...
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Page 247 Index INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 B Background music 74, 120 Balanced count hunt group 97 Basic Keyset keymap 58 speakerphone 54 Bit rate PCDPM 66, 67 Broadcast messages 32 Busy signal instead of camp-on DID/E&M 147 Busy trunk option 19 C Call cost 200 adjustments 200 Call forwarding 47, 170 all calls 170 FWD key 171 hunt groups 91 if busy 170 if no answer 170 if no answer/busy 170 remote programming 196 system 164 to...
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Page 248 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Directory automated attendant 206 AXXESSORY Talk 206, 208, 214 feature code 181 intercom 181 mailbox recording 226, 232 speed-dial 181 voice mail 232 Display Outside Name 102 Distributed hunt group 90 Do-not-disturb 189 call forwarding 170 messages 189 override 189, 192 programming 14 remote programming 194 Down key 58 DSS/BLF key 58 DSS/BLF Unit 73 keyset 59 DTMF sets see...
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Page 249 Index INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 Hunt groups 90 see also UCD hunt groups and ACD hunt groups 90 all-ring 90 as alternate message source 92 as attendants 88 as message center 92 average wait time 95 call circulation 90 call forwarding 91 camp on 91 capacity 90 DISA calls 111 distributed 90 do-not-disturb 189 extension numbers 87 linear 90 pilot number 90 queue position 95 remove/replace 92 ring in 91 station lists 90...
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Page 250 Index IINTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000 M Mailboxes 221 access 226 associated/non-associated 223 dial-0 destination 222 directory 214, 232 names 214, 226 envelope settings 232 initialization 226 message indications 129 message notification station 223 operator destination 222 passwords 221, 232 personal greeting 232 personal options 232 receive only 221 remote messaging 221 standard 221 system administrator 3, 33, 221...