Inter-Tel Axxess Administrators Guide

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Sample Call Routing Announcement Tree
FIGURE 1.Sample Call Routing Announcement Tree
EXT 2500: “Thank you for calling X Company, if you 
know the party’s extension number, you may dial it now. 
For a company directory, press #. For Sales information 
press 3. For technical support, press 4.”
Call is sent to extension
number dialedTransfer to Hunt Group
2001 (Tech Support)Company
Directory
CALLER DIALS #CALLER...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
AXXESSORY Talk Fax On Demand
AXXESSORY TALK FAX ON DEMAND
The Fax On Demand feature provides fax services to callers. It is a specially programmed Call
Routing Announcement application that uses digit translation to allow callers to select the doc-
uments they wish to have faxed to them.
With Fax On Demand, callers can use a DTMF telephone to request one or more documents
from the company’s fax library. (This...

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AXXESSORY Talk Fax On Demand  (11)The caller hangs up or returns to step 2 to select more documents. (If more documents
are selected and canceled, the documents that were selected and accepted previously
will still be sent. Each time the caller accepts the documents and enters the dialing
information, the documents are prepared for transmittal. They cannot be canceled after
that point.)
  (12)The AXXESSORY...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Directories
DIRECTORIES
There are two types of AXXESSORY Talk directories that can be enabled (or disabled) in the
system: Mailbox and Extension.
•The Voice Mailbox Directory is a list of mailbox owners, their recorded names, and
mailbox numbers.
•The Automated Attendant Directory, provided to all Auto Attendant callers, is a list
of all mailbox owners and extension ID owners and their recorded names.
The...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Locating A Name
LOCATING A NAME
There are two methods used for entering a name: Quick Spell and Exact Spell. Outside callers
and station users with non-display keysets and single-line sets use Quick Spell. Display keyset
stations use the Exact Spell method.
•Quick Spell callers press a single digit (or key) from their digital telephone dial pad for
each letter or character entered. For example, keypad key...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Accepting A Name
ACCEPTING A NAME
When the caller is using the Voice Mail feature, and accepts a name, the caller is transferred to
the corresponding mailbox. There the caller will hear either the mailbox’s recorded greeting,
recorded directory name, or, if no recording has been made, the “mailbox number XXX is not
available” prompt. The caller can then record a message.
If the caller is using the Automated...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Record-A-Call
RECORD-A-CALL
NOTE This feature must be enabled in Premium Features.
If the AXXESSORY Talk has a Record-A-Call application, the users can enter a feature code
to record ongoing calls in their designated Record-A-Call mailboxes. Users can retrieve the
recorded messages later, just as they would any other mailbox message.
The Record-A-Call mailbox records the call as a voice mail message. All...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Scheduled Time-Based Application Router (STAR)
SCHEDULED TIME-BASED APPLICATION ROUTER (STAR)
Scheduled Time-Based Application Routing (STAR) allows you to have applications with
alternate greetings and/or different programming set up for holidays, weekends, and other
scheduled events.
A STAR application is basically a “routing table” for AXXESSORY Talk applications. When a
direct ring-in call (from a trunk...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
SMDR Information Storage And Retrieval
SMDR INFORMATION STORAGE AND RETRIEVAL
The AXXESSORY Talk PC can be used to capture Station Message Detail Recording (SMDR)
information. The SMDR information is stored in a file on the AXXESSORY Talk PC’s hard
disk for later retrieval.
Every time a call is completed, the AXXESS SMDR feature records the call, formats it accord-
ing to SMDR programming (see page 201), and...

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INTER-TEL AXXESS ADMINISTRATOR’S GUIDE – Issue 5.1, March 2000
Voice Mail
VOICE MAIL
The Voice Mail feature allows callers to send and receive recorded messages from any station
or DTMF telephone. (Dial-pulse signaling is not recognized by AXXESSORY Talk. Callers
using dial-pulse phones will be routed to the Voice Mail application’s Dial-0 Destination for
assistance.)
VOICE MAIL AND MESSAGE NOTIFICATION/RETRIEVAL APPLICATIONS
Two types of applications are combined to...