Inter-Tel Axxess Administrators Guide

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Voice MailCallers gain access to the Voice Mail application in the following ways:
•By dialing the telephone number or extension number assigned to the Voice Mail appli-
cation
•By being transferred to the Voice Mail by the automated attendant
•By being forwarded to the Voice Mail when a called station is unavailable (via the Call
Forwarding or System Forwarding features)
•By responding to message waiting...

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Voice Mail •Extension IDs are used in transferring calls through the Automated Attendant or using
the Extension Directory. The extension ID allows callers to be transferred to station
extensions which do not have mailboxes and allows the station user to record a direc-
tory name and set up a password.
Calls transferred from the AXXESSORY Talk Automated Attendant or a Call Routing
Announcement application to a...

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Message Notification To Stations
MESSAGE NOTIFICATION TO STATIONS
Each mailbox has a programmed Message Notification Station. This is usually the extension
number that matches the mailbox number (associated mailbox). However, a different number
can be used for the mailbox’s message notification station (non-associated mailbox).
•Associated: When the extension number, message notification number, and mailbox...

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Message Notification To Stations The number of calls that the AXXESSORY Talk can process simultaneously is determined by
the Maximum Number of Outgoing Calls flag. It defaults to 2, but can be programmed to use
all of the enabled AXXESSORY Talk voice channels. 
All Messages, Priority Only, And Each New Message Flags
When the mailbox is being programmed for remote notification, message notification can be
set...

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Message Notification To StationsNotification Numbers
Each cascade level has a programmed notification number that can be an extension number or
an outside telephone number. 
When an outside telephone number is used, the system will access an outgoing trunk using the
code programmed for that level that contains a pre-programmed trunk access code and fol-
lowed by an outgoing access termination feature code, if...

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Using Voice Mail
USING VOICE MAIL
Mailbox voice mail features include the following:
•Listen to new messages, if any
•Send a message
•Listen to saved messages, if any
•Set personal options
•Set up remote messaging, if enabled
When you enter the mailbox, the Voice Mail application may play one of the following mes-
sages:
•Mailbox almost full or full: If a mailbox is full, no new messages can be received at...

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Using Voice Mail  (4)If you want a password, enter a new password using digits 0-9 (up to 12 digits). Then
press  . Voice Mail plays back your password.
  (5)If you do not want to use a password, just press  .
  (6)Press 
 to accept the entry. (Or, press  if you wish to re-enter your password.) The
system prompts you to record your directory name.
  (7)After the tone, record your first and last name. When...

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Using Voice Mail Whenever you access Voice Mail as a mailbox owner, you are told how many new and saved
messages you have. From the Main Menu:
  (1)EITHER, Press 
 to listen to your new messages.
OR, Press   to listen to your saved messages.
  (2)The system plays each message in the queue selected. While you are listening to a mes-
sage, you can use the following options:
 •Press 
 to skip to the end of the...

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Recovering Deleted Messages
RECOVERING DELETED MESSAGES
This feature allows you to “undo” the Delete Message operation and restore previously deleted
messages. The messages will be restored to your saved-message queue. You have a set amount
of time to recover messages, depending on database programming (up to 24 hours). After that,
voice mail will erase them. 
To recover deleted messages, do the following:...

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Sending A Message
SENDING A MESSAGE
You can record and send voice messages to other users from the Main Menu. Follow these
steps:
  (1)Dial the Voice Mail application access number. (You hear the main menu.)
  (2)During or after the greeting, press   to identify yourself as a mailbox owner.
  (3)Enter your mailbox number and personal password.
  (4)When you hear the Main Menu, press   to send a message....