HP Photosmart Premium Fax C410 User Manual

							Ink cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Insert all ink cartridges
•Solution 2: Check if all ink cartridges are properly installed
•Solution 3: Clean the ink cartridge contacts
•Solution 4: Contact HP support
Solution 1: Insert all ink cartridges
Solution:Make sure all of the ink cartridges are inserted.
For more information, see:
Replace the cartridges
Cause:One or more ink cartridges were missing.
If this did not solve the issue, try the next solution.
Solution 2: Check if all ink cartridges are properly installed
Solution:Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
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							4.Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
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							CAUTION:Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13.If you still receive the error message, turn the product off, and then on again.
For more information, see:
Replace the cartridges
Cause:One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 3: Clean the ink cartridge contacts
Solution:Clean the cartridge electrical contacts.
To clean the electrical contacts
1.Make sure the product is turned on.
2.Open the cartridge access door by lifting the blue access handles on the side of
the product, until the door locks into place.
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							The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
4.Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1Ink window
2Electrical contacts
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							5.Wipe the contacts with a dry swab or lint-free cloth.
6.On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet
the contacts on the ink cartridge.
7.Use a dry swab or lint-free cloth to wipe the contacts.
8.Reinstall the ink cartridge.
9.Close the ink cartridge door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have
a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has
not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
•If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
•Cartridge warranty information
•Replace the cartridges
Cause:The indicated ink cartridge contacts were defective.
If this did not solve the issue, try the next solution.
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							Solution 4: Contact HP support
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The ink cartridges were not intended for use in this product.
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							13 Stop the current job
To stop a print job from the product
▲Press Cancel on the control panel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
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							14 Technical information
The technical specifications and international regulatory information for the HP Photosmart areprovided in this section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•Notice
•Cartridge chip information
•Specifications
•Environmental product stewardship program
•Regulatory notices
•Regulatory wireless statements
•Regulatory telecommunication notices
•Japan safety statement
Notice
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice.All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.© 2009 Hewlett-Packard Development Company, L.P.Microsoft, Windows, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. Windows 7 is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Cartridge chip information
The HP cartridges used with this product contain a memory chip that assists in the operation of theproduct. In addition, this memory chip collects a limited set of information about the usage of the
product, which might include the following: the date when the cartridge was first installed, the date
when the cartridge was last used, the number of pages printed using the cartridge, the pagecoverage, the printing modes used, any printing errors that might have occurred, and the product
model. This information helps HP design future products to meet our customers printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to
identify a customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HPs free return and recyclingprogram (HP Planet Partners: www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The
memory chips from this sampling are read and studied in order to improve future HP products. HP
partners who assist in recycling this cartridge might have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on thememory chip. If you prefer to not allow access to this information, you can render the chip inoperable.
However, after you render the memory chip inoperable, the cartridge cannot be used in an HP
product.
If you are concerned about providing this anonymous information, you can make this information
inaccessible by turning off the memory chips ability to collect the products usage information.
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							To disable the usage information function
1.Press Setup.
2.Press the down arrow button until Preferences is highlighted, and then press OK.
3.Press the down arrow button until Cartridge Chip Info is highlighted, and then press OK.
NOTE:To re-enable the usage information function, restore the factory defaults.
NOTE:You can continue to use the cartridge in the HP product if you turn off the memory chips
ability to collect the products usage information.
Specifications
Technical specifications for the HP Photosmart are provided in this section. For complete product
specifications, see the Product Data Sheet at www.hp.com/support.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web
site at www.hp.com/support.
Environmental specifications
•Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
•Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
•Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint
•Non-operating (Storage) temperature range: –40 ºC to 60 ºC (–40 ºF to 140 ºF)
•In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart
may be slightly distorted
•HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Paper specifications
TypePaper weightInput tray*Output tray†Photo tray*Documentfeeder tray
Plain paper20 to 24 lb. (75to 90 gsm)Up to 125 (20 lb.paper)50 (20 lb.paper)n/aUp to 50
Legal paper20 to 24 lb. (75to 90 gsm)Up to 100 (20 lb.paper)10 (20 lb.paper)n/aUp to 50
Cards110 lb. indexmax (200 gsm)Up to 2025Up to 20n/a
Envelopes20 to 24 lb. (75to 90 gsm)Up to 1515n/an/a
Transparency filmn/aUp to 4025n/an/a
Labelsn/aUp to 4025n/an/a
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