HP Photosmart Premium Fax C410 User Manual

							If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the
product.
NOTE:Remove any staples or clips from the original document.
Cause:The product had a paper jam.
Parts of the original do not appear or are cut off
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right
front corner as shown below. To copy a photo, position the photo so that the long
edge of the photo is along the front edge of the glass.
•If you are loading your original in the document feeder tray, place the paper, with
the print side up, in the tray as shown below. Place the pages in the tray so that
the top of the document goes in first.
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							NOTE:Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause:The original was placed incorrectly on the glass or in the document feeder
tray.
Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Scan, enlarge, and then print a copy
•Solution 2: Make sure that the original is placed correctly on the glass
•Solution 3: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Fit to Page can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause:You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the original is placed correctly on the glass
Solution:Load the original print side down on the right front corner of the glass as
shown below.
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							NOTE:You cannot use the document feeder tray with the Fit to Page feature.
To use the Fit to Page feature, the original must be placed print side down on the
right front corner of the glass.
Cause:The original was placed incorrectly on the glass or in the document feeder
tray.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid
Solution:Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
The printout is blank
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right
front corner as shown below. To copy a photo, position the photo so that the long
edge of the photo is along the front edge of the glass.
•If you are loading your original in the document feeder tray, place the paper, with
the print side up, in the tray as shown below. Place the pages in the tray so that
the top of the document goes in first.
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							NOTE:Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause:The original was placed incorrectly on the glass or in the document feeder
tray.
Fax troubleshooting
Use this section to solve the following fax problems:
•The product is having problems sending and receiving faxes
•The product cannot send faxes, but can receive faxes
•The product is having problems sending a manual fax
•Pages of a fax I sent are missing
•The quality of the fax I sent is poor
•Parts of a fax I sent are cut off
•The fax I sent was blank when it was received
•Fax transmission is slow
•Fax tones are recorded on my answering machine
•The product cannot receive faxes, but can send faxes
•The product is having problems receiving a manual fax
•The product is not answering incoming fax calls
•Pages of a fax I received are missing
•Faxes are received but do not print
•Parts of a fax I received are cut off
•The fax I received is blank
•The computer to which I am connecting has only one phone port
•I hear static on my telephone line since connecting the product
•The fax test failed
•I am having problems faxing over the Internet using IP phone
•The fax log report shows an error
The product is having problems sending and receiving faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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							•Solution 1: Make sure the product is set up for faxing correctly
•Solution 2: Turn on the product
•Solution 3: Make sure you are using the correct type of phone cord
•Solution 4: Make sure other office equipment is connected correctly
•Solution 5: Try removing the splitter
•Solution 6: Make sure the telephone wall jack works properly
•Solution 7: Check the phone line for noise
•Solution 8: Make sure extension phones or other equipment on the phone line are
not in use
•Solution 9: Make sure the product is connected to an analog phone line
•Solution 10: If you use a DSL service, make sure you have a DSL filter installed
•Solution 11: If you use a DSL service, make sure the DSL modem is properly
grounded
•Solution 12: If you use a PBX or ISDN converter, make sure you are using a port
designated for fax and phone use
•Solution 13: Check for and resolve any error messages
•Solution 14: Lower the fax speed
•Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a
later time
Solution 1: Make sure the product is set up for faxing correctly
Solution:Make sure you set up the product properly for faxing, based on the
equipment and services you have on the same phone line as the product. For more
information, see Set up the HP Photosmart for faxing.
Then, run a fax test to check the status of the product and to make sure you set it up
properly.
To test your fax setup from the control panel
1.Load letter or A4 unused plain white paper into the input tray.
2.Press Setup.
3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Run Fax Test, and then press OK.
The HP Photosmart displays the status of the test on the display and prints a
report.
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							5.Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any
problems found.
6.After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem.
For more information, see:
The fax test failed
Cause:The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:Look at the display on the product. If the display is blank and the On light
is not lit, the product is turned off. Make sure the power cord is firmly connected to
the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using the correct type of phone cord
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
This special 2-wire phone cord is different from the more common 4-wire phone cords
you might already have in your office. Check the end of the cord and compare it to
the two types of cords shown below.
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							Make sure you used the phone cord supplied in the box with the product to connect
to the telephone wall jack.
One end of this special 2-wire phone cord should be connected to the port labeled 1-
LINE on the back of the product and the other end to your telephone wall jack, as
shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,
and then connect the 2-wire phone cord to the port labeled 1-LINE on the back of the
product.
If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire
phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire
phone cord adapter to the port labeled 1-LINE on the back of the product. Attach your
4-wire phone cord to the open port on the adapter and to the telephone wall jack. For
more information on using the 2-wire phone cord adapter, see the documentation that
came with it.
For more information on setting up the product, see the printed documentation that
came with the product.
Cause:The wrong phone cord was used to connect the product or the phone cord
was plugged into the wrong port.
If this did not solve the issue, try the next solution.
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							Solution 4: Make sure other office equipment is connected correctly
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
Make sure you have correctly connected the product to the telephone wall jack, and
correctly connected any additional equipment and services that share the phone line
with the product.
Use the port labeled 1-LINE on the back of the product to connect to the telephone
wall jack. Use the 2-EXT port to connect to any other equipment, such as an
answering machine or a telephone, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
3Telephone (optional)
For more information on setting up the product, see the printed documentation that
came with the product.
Cause:Other office equipment (such as an answering machine or a telephone) was
not set up properly with the product.
If this did not solve the issue, try the next solution.
Solution 5: Try removing the splitter
Solution:A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) If you are using a splitter, remove it
and connect the product directly to the telephone wall jack.
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							Cause:You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Solution 6: Make sure the telephone wall jack works properly
Solution:Try connecting a working telephone and phone cord to the telephone wall
jack you are using for the product and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
Cause:The telephone wall jack was not working properly.
If this did not solve the issue, try the next solution.
Solution 7: Check the phone line for noise
Solution:You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
The Advanced Fax Setup menu appears.
3.Press the down arrow button to highlight Error Correction Mode, and then press
OK.
The Error Correction Mode menu appears.
4.Press the down arrow button to highlight Off or On.
5.Press OK.
Cause:The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
If this did not solve the issue, try the next solution.
Solution 8: Make sure extension phones or other equipment on the phone line are
not in use
Solution:Make sure extension phones (phones on the same phone line, but not
connected to the product) or other equipment are not in use or off the hook. For
example, you cannot use the product for faxing if an extension phone is off the hook,
or if you are using a computer dial-up modem to send e-mail or access the Internet.
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							Cause:Other equipment that uses the same phone line as the product might have
been in use.
If this did not solve the issue, try the next solution.
Solution 9: Make sure the product is connected to an analog phone line
Solution:Make sure you connect the product to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
NOTE:If you are unsure of the kind of phone line you have (analog or digital),
check with your service provider.
Cause:The product might have been connected to a telephone wall jack that was
set up for digital phones.
If this did not solve the issue, try the next solution.
Solution 10: If you use a DSL service, make sure you have a DSL filter installed
Solution:If you use a DSL service, make sure that you have a DSL filter connected
or you will not be able to fax successfully. The DSL service sends out a digital signal
on the phone line that can interfere with the product, preventing the product from
sending and receiving faxes. The DSL filter removes the digital signal and allows the
product to communicate properly with the phone line.
To check if you already have a filter installed, listen to your phone line or dial tone. If
you hear noise or static on the line, you probably do not have a DSL filter installed,
or it is installed incorrectly. Obtain a DSL filter from your DSL provider. If you already
have a DSL filter, make sure it is connected correctly.
Cause:The product shares the same phone line with a DSL service and a DSL filter
was not connected.
If this did not solve the issue, try the next solution.
Solution 11: If you use a DSL service, make sure the DSL modem is properly
grounded
Solution:If the DSL modem is not properly grounded, it can create noise on the
phone line. Phone lines with poor sound quality (noise) can cause faxing problems.
You can check the sound quality of the phone line by plugging a phone into the
telephone wall jack and listening for static or other noise.
If you hear noise, turn off your DSL modem.
NOTE:For information on turning your DSL modem off, contact your DSL
provider for support.
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