HP Photosmart Premium Fax C410 User Manual

							11 Work with cartridges
•Check the estimated ink levels
•Order ink supplies
•Replace the cartridges
•Cartridge warranty information
•Print and evaluate a print quality report
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining
in the cartridges.
NOTE:If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE:Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE:Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
To check the ink levels from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Tools, and then press OK.
3.Press the down arrow button to highlight Display Estimated Ink Levels, and then
press OK.
The product displays a gauge that shows the estimated ink levels of all cartridges
installed.
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							4.Press any button to return to the Tools menu.
To check the ink levels from the HP Photosmart Software
▲In the HP Solution Center, click the Estimated Ink Levels icon.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
Related topics
Order ink supplies
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable shopping list, open HP Solution Center and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In
addition, you can find cartridge information and order online by visiting www.hp.com/buy/
supplies.
NOTE:Ordering cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about
purchasing cartridges.
Replace the cartridges
To replace the cartridges
1.Check that power is on.
2.Remove cartridge.
a. Open the cartridge access door by lifting the blue access handles on the side of
the product, until the door locks into place.
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							Wait for print carriage to move to center of the product.
b. Press tab on cartridge, then remove it from slot.
3.Insert new cartridge.
a. Remove cartridge from packaging.
b. Twist orange cap to snap it off. A forceful twist may be required to remove the
cap.
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							c. Match color icons, then slide cartridge into slot until it clicks into place.
d. Close cartridge door.
4.View the animation for this topic.
Related topics
Order ink supplies
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted
and the end of warranty date has not been reached. The end of warranty date, in YYYY/
MM format, may be found on the product as indicated:
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							For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
Print and evaluate a print quality report
Print quality issues can occur for a variety of reasons. You might be using the wrong
software settings or printing a poor quality source file, or there might be a problem with
the printing system in the HP Photosmart. If you are unhappy with the quality of your
prints, you can print a print quality report to help you determine if the printing system is
working properly.
To print a print quality report
1.Load letter or A4 unused plain white paper into the input tray.
2.Press Setup.
3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Print Quality Report, and then press OK.
The product prints a print quality report that you can use to diagnose print quality
issues.
To evaluate the print quality report
1.Check the ink levels shown on the page. If a cartridge shows very low ink levels and
you find the print quality unacceptable, consider replacing that ink cartridge. Print
quality typically deteriorates as cartridges run out of ink.
NOTE:If the print quality report is not legible, you can check the estimated ink
levels from the control panel or HP Photosmart Software.
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							NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
2.Look at the color bars in the middle of the page. The bars should be solid, have sharp
edges, and extend with uniform color all the way across the page.
Figure 11-1 Color bars - expected result
1Black cartridge
2Cyan cartridge
3Magenta cartridge
4Yellow cartridge
5Photo cartridge
• If any of the color bars are irregularly streaked, lighter on one side, or contain one
or more streaks of a different color, refer to the following steps.
Figure 11-2 Color bars - irregularly streaked or faded bar (top bar)
Figure 11-3 Color bars - color mixing (yellow bar contains magenta streaks)
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							◦Check the estimated ink levels in the cartridges.
◦Check if the cartridge corresponding to the streaked bar has the orange tab
removed.
◦Reinstall the cartridge and make sure all of the cartridges are properly
installed.
◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the
cartridge corresponding to the streaked bar.
NOTE:If replacing the cartridge does not solve this print quality issue,
contact HP support for service.
• If any of the color bars show regular white streaks, refer to the following steps.
◦Check for the PHA TTOE line below the color bars. If the line reads 0, align
the printer.
◦If the PHA TTOE line on the diagnostic page shows a different value or
aligning does not help, clean the printhead.
NOTE:If cleaning the printhead does not solve this print quality issue,
contact HP support for service.
3.Look at the large text above the alignment pattern. The type should be sharp and
clear.
Figure 11-4 Sample text area - expected result
• If the type is jagged, align the printer, and then print this diagnostic page again.
Figure 11-5 Sample text area - jagged text
• If the text is uneven and ragged at one end, clean the printhead, and then print
this diagnostic page again. If this occurs right after a new black cartridge is
installed, the automatic device servicing routines may solve the problem in a day
or so.
Figure 11-6 Sample text area - uneven ink distribution
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							• If the text is smeared, check if the paper is curled, clean the printhead, and then
print this diagnostic page again.
Figure 11-7 Sample text area - streaks or smears
4.Look at the alignment pattern above the color bars. The lines should be straight and
sharp.
Figure 11-8 Alignment pattern - expected result
If the lines are jagged, align the printer, and then print this diagnostic page again.
Figure 11-9 Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality issue, contact HP
support for service.
If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some other
things you can check:
•Check the paper.
•Check the print settings.
•Make sure your image has sufficient resolution.
•If the problem seems confined to a band near the edge of your printout, use the
software you installed with the product or another software application to rotate the
image 180 degrees. The problem might not appear on the other end of the print.
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							12 Solve a problem
This section contains the following topics:
•HP support
•Setup troubleshooting
•Improve print quality
•Print troubleshooting
•Memory card troubleshooting
•Scan troubleshooting
•Copy troubleshooting
•Fax troubleshooting
•Errors
HP support
•Support process
•HP support by phone
•Additional warranty options
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2.Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date product
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP newsgrams that are available
when you register the product
3.Call HP support. Support options and availability vary by product, country/region, and
language.
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•Phone support period
•Placing a call
•Support phone numbers
•After the phone support period
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							Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Photosmart Premium Fax C410 series)
•Model number (located near the cartridge access area)
[[[[[
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer at about the time
that this situation began?
◦Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, see Support phone numbers.
Support phone numbers
The support phone numbers and associated costs listed here are those in effect at the
time of publication and are applicable only for calls made on a land line. Different rates
may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
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