HP Photosmart Premium Fax C410 User Manual

							Solution 1: Change the fax speed
Solution:If you experience problems sending and receiving faxes while using an
Internet fax service, use a slower fax speed. You can do this by changing the Fax
Speed setting from Fast (33600) (the default) to Medium (14400) or Slow (9600).
To set the fax speed from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press
OK.
Fax speed settingFax speed
Fast (33600)v.34 (33600 baud)
Medium (14400)v.17 (14400 baud)
Slow (9600)v.29 (9600 baud)
Cause:The fax over Internet Protocol (FoIP) service might not have worked
properly when the product was sending and receiving faxes at high speed (33600
bps).
If this did not solve the issue, try the next solution.
Solution 2: Make sure the phone cord is connected to the correct port on the
product
Solution:You can only send and receive faxes by connecting a phone cord to the
port labeled 1-LINE on the product. This means that your connection to the Internet
must be done either through a converter box (which supplies regular analog phone
jacks for fax connections) or your telephone company.
Cause:The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 3: Make sure the telephone company supports faxing over the Internet
Solution:Check with your telephone company to make sure their Internet phone
service supports faxing. If they do not support faxing, you will not be able to send and
receive faxes through the Internet.
Cause:Your telephone company did not support faxing over the Internet.
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							The fax log report shows an error
Solution:Review the following table for information on the error codes in the Fax
Log report. This information can help you troubleshoot any problems you encounter
when using the fax features of the product. The table also indicates which codes are
specific to Error Correction Mode (ECM). If the same error appears repeatedly, try
turning off ECM.
Error codeError definition
(223 Error Correction Mode)
224
One or more received pages might not bereadable.
225-231There is a feature incompatibility with thesending fax machine.
232-234
(235-236 Error Correction Mode)
237
The telephone connection was lost.
238
(239-241 Error Correction Mode)
The sending fax machine sent an unexpectedcommunication.
242The sending fax machine is attempting toreceive instead of send.
243-244
(245-246 Error Correction Mode)
The sending fax machine prematurely endedthe session.
247-248
(249-251 Error Correction Mode)
There was a communication error with thesending fax machine.
252Telephone line conditions were too poor toreceive a fax.
253The sending fax machine attempted to use anunsupported page width.
281
(282 Error Correction Mode)
283-284
(285 Error Correction Mode)
286
The telephone connection was lost.
290There was a communication error with thesending fax machine.
291The received fax could not be stored.
314-320There is a feature incompatibility with thereceiving fax machine.
321There was a communication error with thereceiving fax machine.
322-324Telephone line conditions were too poor tosend a fax.
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							Error codeError definition
(325-328 Error Correction Mode)
329-331
The receiving fax machine indicated one ormore pages might not be readable.
332-337
(338-342 Error Correction Mode)
343
The receiving fax machine sent anunexpected communication.
344-348
(349-353 Error Correction Mode)
354-355
The telephone connection was lost.
356-361
(362-366 Error Correction Mode)
The receiving fax machine prematurelyended the session.
367-372
(373-377 Error Correction Mode)
378-380
There was a communication error with thereceiving fax machine.
381The telephone connection was lost.
382The receiving fax machine stopped acceptingpages.
383The telephone connection was lost.
390-391There was a communication error with thereceiving fax machine.
To change the ECM setting from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
The Advanced Fax Setup menu appears.
3.Press the down arrow button to highlight Error Correction Mode, and then press
OK.
The Error Correction Mode menu appears.
4.Press the down arrow button to highlight Off or On.
5.Press OK.
Cause:If there is a problem or error encountered during sending or receiving a fax,
a Fax Log report will print.
Errors
This section contains the following categories of messages about your product:
(continued)
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							•Product messages
•File messages
•General user messages
•Paper messages
•Power and connection messages
•Ink cartridge and printhead messages
Product messages
The following is a list of product-related error messages:
•Firmware revision mismatch
•Memory is full
•Photo tray problem
•Photo tray cannot engage
•Photo tray cannot disengage
•Missing HP Photosmart Software
Firmware revision mismatch
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:Try making fewer copies at a time.
Cause:The document you were copying exceeded the memory of the product.
Photo tray problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Load more paper in the photo tray
•Solution 2: Make sure paper is loaded correctly in the photo tray
•Solution 3: Remove excess paper from the photo tray
•Solution 4: Make sure the sheets of paper are not stuck together
•Solution 5: Make sure the photo paper is not curled
•Solution 6: Load one sheet of paper at a time
Solution 1: Load more paper in the photo tray
Solution:If the photo tray is empty or there are only a few sheets remaining, load
more paper in the photo tray. If there is paper in the photo tray, remove the paper,
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							tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
Cause:There was not enough paper in the photo tray.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded correctly in the photo tray
Solution:Make sure you have paper loaded correctly in the photo tray.
For more information, see:
Load media
Cause:The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Remove excess paper from the photo tray
Solution:Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause:There was too much paper loaded in the photo tray.
If this did not solve the issue, try the next solution.
Solution 4: Make sure the sheets of paper are not stuck together
Solution:Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause:Two or more pieces of paper were stuck together.
If this did not solve the issue, try the next solution.
Solution 5: Make sure the photo paper is not curled
Solution:If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Cause:The photo paper was curled.
If this did not solve the issue, try the next solution.
Solution 6: Load one sheet of paper at a time
Solution:Try loading just one sheet of photo paper in the photo tray at a time.
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							Cause:Paper might not feed properly if you are using the product in an extremely
high- or low-humidity environment.
Photo tray cannot engage
Solution:Remove the output tray, and then replace it. Push the output tray in as
far as it will go. Make sure the output is lowered all the way and lays flat.
Cause:The output tray was not inserted all the way.
Photo tray cannot disengage
Solution:Push the output tray all the way down.
Cause:The output tray was not lowered all the way.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Install the HP Photosmart Software
•Solution 2: Turn on the product
•Solution 3: Turn on the computer
•Solution 4: Check the connection from the product to your computer
Solution 1: Install the HP Photosmart Software
Solution:Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the HP Photosmart
Software.
3.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause:The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:Turn on the product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
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							Solution 3: Turn on the computer
Solution:Turn on the computer
Cause:The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wired or wireless connection, make
sure that the respective connections are active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the setup information that came with the product.
Cause:The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•Error reading or writing the file
•Unreadable files. NN files could not be read
•Photos not found
•File not found
•Invalid file name
•Supported file types for the product
•File corrupted
Error reading or writing the file
Solution:Check to see if you have the right folder and file name.
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							Cause:The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution:Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the product software. The copies might not be
damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reinsert the memory card
•Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card
Solution:Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution:Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the product software.
Cause:No photos were found on the memory card.
File not found
Solution:Close some applications and try the task again.
Cause:There was not enough available memory on your computer to create a print
preview file.
Invalid file name
Solution:Make sure that you are not using any invalid symbols in the file name.
Cause:The file name you entered was invalid.
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							Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reinsert the memory card in the product
•Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution:Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the product software. The copies might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution:Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•Memory card error
•Cannot crop
•Out of disk space
•Card access error
•Use only one card at a time
•Card is inserted incorrectly
•Card is damaged
•Card is not fully inserted
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							Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Remove all but one memory card
•Solution 2: Remove the memory card and reinsert it correctly
•Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution:Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause:You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it
stops.
Cause:You had not fully inserted the memory card.
Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Close some applications or restart your computer
•Solution 2: Empty the Recycle Bin on your desktop
Solution 1: Close some applications or restart your computer
Solution:Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:The computer did not have enough memory.
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