HP Photosmart Premium Fax C410 User Manual

							Completely remove power for at least 15 minutes, and then turn the DSL modem back
on.
Listen to the dial tone again.
•If the dial tone sounds clear (no noise or static), try sending or receiving a fax.
NOTE:You might notice static on the phone line again in the future. If the
product stops sending and receiving faxes, repeat this process.
•If the phone line is still noisy, contact your phone company.
Cause:The product shares the same phone line with a DSL service and the DSL
modem might not have been properly grounded.
If this did not solve the issue, try the next solution.
Solution 12: If you use a PBX or ISDN converter, make sure you are using a port
designated for fax and phone use
Solution:Make sure the product is connected to the port that is designated for fax
and phone use. Also, make sure that the terminal adapter is set to the correct switch
type for your country/region, if possible.
NOTE:Some ISDN systems allow you to configure the ports for specific phone
equipment. For example, you might have assigned one port for telephone and
Group 3 fax and another port for multiple purposes. If you have problems when
connected to the fax/phone port of your ISDN converter, try using the port
designated for multiple purposes; it might be labeled multi-combi or something
similar.
For more information on how to set up the product with a PBX phone system or ISDN
line, see the printed documentation that came with the product.
Cause:You were using either a PBX or an ISDN converter/terminal adapter.
If this did not solve the issue, try the next solution.
Solution 13: Check for and resolve any error messages
Solution:Check the display or your computer for an error message providing
information about the problem and how to solve it. If there is an error, the product will
not send or receive a fax until the error condition is resolved.
You can also check the status of the product by clicking Status in the HP Solution
Center.
Cause:Another process caused an error in the product.
If this did not solve the issue, try the next solution.
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							Solution 14: Lower the fax speed
Solution:You might need to send and receive faxes at a slower rate. Try setting
the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following:
•An Internet phone service
•A PBX system
•Fax over Internet Protocol (FoIP)
•An ISDN service
To set the fax speed from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press
OK.
Fax speed settingFax speed
Fast (33600)v.34 (33600 baud)
Medium (14400)v.17 (14400 baud)
Slow (9600)v.29 (9600 baud)
Cause:The Fax Speed setting was set too fast.
If this did not solve the issue, try the next solution.
Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a
later time
Solution:Try resending your fax at a later time. Also, make sure your Internet
service provider supports faxing over the Internet.
If the problem persists, contact your Internet service provider.
Cause:You were faxing over the Internet using an IP phone, and there was a
problem with the transmission.
The product cannot send faxes, but can receive faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Make sure the product is set up for faxing correctly
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							•Solution 2: Check the fax number
•Solution 3: Dial the fax number more slowly
•Solution 4: Check the receiving fax machine for problems
Solution 1: Make sure the product is set up for faxing correctly
Solution:Make sure you set up the product properly for faxing, based on the
equipment and services you have on the same phone line as the product. For more
information, see Set up the HP Photosmart for faxing.
Then, run a fax test to check the status of the product and to make sure you set it up
properly.
To test your fax setup from the control panel
1.Load letter or A4 unused plain white paper into the input tray.
2.Press Setup.
3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Run Fax Test, and then press OK.
The HP Photosmart displays the status of the test on the display and prints a
report.
5.Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any
problems found.
6.After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem.
For more information, see:
The fax test failed
Cause:The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Check the fax number
Solution:Check to see that the fax number you entered is correct and in the proper
format. For example, you might need to dial a 9 prefix, depending on your phone
system.
If your phone line has a PBX system, make sure you are dialing the number for an
outside line before dialing the fax number.
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							Cause:The number you entered when sending the fax was not in the proper format.
If this did not solve the issue, try the next solution.
Solution 3: Dial the fax number more slowly
Solution:Insert some pauses in the number sequence to slow the dialing pace. For
example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in
the fax number you are typing, press the symbols button on the keypad (indicated by
an asterisk) until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the
phone line as you dial. You can set the pace of your dialing and respond to prompts
as you dial.
For more information, see:
Send a fax
Cause:The product might have been dialing too fast or too soon.
If this did not solve the issue, try the next solution.
Solution 4: Check the receiving fax machine for problems
Solution:Try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax might not be turned on or connected, or
a voice mail service could be interfering with the recipients phone line. You can also
ask the recipient to check the receiving fax machine for any problems.
Cause:The receiving fax machine was having problems.
The product is having problems sending a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Ensure that the receiving fax machine can receive a manual fax
•Solution 2: Connect the telephone to the correct port
•Solution 3: Start sending the fax within 3 seconds of hearing fax tones
•Solution 4: Lower the fax speed
Solution 1: Ensure that the receiving fax machine can receive a manual fax
Solution:Check with the recipient to see if their fax machine can receive faxes
manually.
Cause:The recipients fax machine does not support manual faxing.
If this did not solve the issue, try the next solution.
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							Solution 2: Connect the telephone to the correct port
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
To send a fax manually, the telephone must be connected directly to the port labeled
2-EXT on the product, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
3Telephone
For more information on setting up the product with your telephone, see the printed
documentation that came with the product.
Cause:The telephone used to initiate the fax call was not connected directly to the
product or was not connected properly.
If this did not solve the issue, try the next solution.
Solution 3: Start sending the fax within 3 seconds of hearing fax tones
Solution:If you are sending a fax manually, make sure that you press Start Fax
within three seconds of hearing the recipients fax tones, otherwise the transmission
might fail.
Cause:You did not press Start Fax within three seconds of hearing fax tones.
If this did not solve the issue, try the next solution.
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							Solution 4: Lower the fax speed
Solution:You might need to send and receive faxes at a slower rate. Try setting
the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following:
•An Internet phone service
•A PBX system
•Fax over Internet Protocol (FoIP)
•An ISDN service
To set the fax speed from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press
OK.
Fax speed settingFax speed
Fast (33600)v.34 (33600 baud)
Medium (14400)v.17 (14400 baud)
Slow (9600)v.29 (9600 baud)
Cause:The Fax Speed setting might have been set too fast.
Pages of a fax I sent are missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Check the receiving fax machine for problems
•Solution 2: Check the phone line for noise
•Solution 3: Verify multiple pages are not being picked up from the document feeeder
Solution 1: Check the receiving fax machine for problems
Solution:Try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax might not be turned on or connected, or
a voice mail service could be interfering with the recipients phone line. You can also
ask the recipient to check the receiving fax machine for any problems.
Cause:The receiving fax machine was having problems.
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							Solution 2: Check the phone line for noise
Solution:You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
The Advanced Fax Setup menu appears.
3.Press the down arrow button to highlight Error Correction Mode, and then press
OK.
The Error Correction Mode menu appears.
4.Press the down arrow button to highlight Off or On.
5.Press OK.
Cause:The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
If this did not solve the issue, try the next solution.
Solution 3: Verify multiple pages are not being picked up from the document
feeeder
Solution:Print a Last Transaction report to verify the number of pages that were
sent. If two or more pages stuck together and were fed into the document feeder tray
at the same time, the number of pages in the report would not match the actual
number of pages. If the number of pages listed in the report does not match the actual
number of pages, you might need to clean the separator pad in the automatic
document feeder.
To print a Last Transaction report
1.Press Setup.
2.Press the down arrow button until Print Report is highlighted, and then press
OK.
3.Press the down arrow button until Last Transaction is highlighted, and then press
OK.
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							Cause:Two or more pages were fed through the document feeder tray at the same
time.
The quality of the fax I sent is poor
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Check the phone line for noise
•Solution 2: Increase the fax resolution
•Solution 3: Make sure the glass is clean
•Solution 4: Check the receiving fax machine for problems
•Solution 5: Use the Lighter/Darker setting to darken the original when sending the fax
Solution 1: Check the phone line for noise
Solution:You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
The Advanced Fax Setup menu appears.
3.Press the down arrow button to highlight Error Correction Mode, and then press
OK.
The Error Correction Mode menu appears.
4.Press the down arrow button to highlight Off or On.
5.Press OK.
Cause:The phone line connection was noisy. Phone lines with poor sound quality
(noise) can cause faxing problems.
If this did not solve the issue, try the next solution.
Solution 2: Increase the fax resolution
Solution:For the highest-quality fax, change the fax resolution to Fine, Very
Fine (if available), or Photo.
Cause:The fax resolution setting was set to a low resolution, such as Standard.
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							If this did not solve the issue, try the next solution.
Solution 3: Make sure the glass is clean
Solution:If you are sending a fax from the glass, make a copy to check the quality
of the printout. If the quality of the printout is poor, clean the glass.
Cause:The glass of the product might have been dirty.
If this did not solve the issue, try the next solution.
Solution 4: Check the receiving fax machine for problems
Solution:Try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax might not be turned on or connected, or
a voice mail service could be interfering with the recipients phone line. You can also
ask the recipient to check the receiving fax machine for any problems.
Cause:The receiving fax machine was having problems.
Solution 5: Use the Lighter/Darker setting to darken the original when sending the
fax
Solution:Make a copy to check the quality of the printout. If the printout is too light,
you can darken it by adjusting the Lighter/Darker setting when sending the fax.
Cause:The Lighter/Darker setting might have been set too light. If you were
sending a faded, washed out, or handwritten fax, or a document with a watermark
(such as a red seal or stamp), you can change the Lighter/Darker setting to send
the fax darker than the original.
Parts of a fax I sent are cut off
Solution:Make sure the receiving fax machine can accept the paper size you are
using. If not, ask the recipient if the receiving fax machine has a fit to page setting
they can use to reduce the incoming fax to fit standard paper size such as letter or
A4.
Cause:Some fax machines cannot accept faxes larger than letter or A4 paper. The
fax was larger than letter or A4 paper.
The fax I sent was blank when it was received
Solution:Load your original print side down on the right front corner of the glass.
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							Cause:The original was not loaded or was loaded incorrectly.
Fax transmission is slow
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Send the fax in black and white
•Solution 2: Lower the fax resolution
•Solution 3: Check the phone line for noise
•Solution 4: Check the receiving fax machine for problems
•Solution 5: Increase the fax speed
Solution 1: Send the fax in black and white
Solution:Sending a fax in color can take longer than sending a black-and-white
fax. Try sending the fax in black and white.
Cause:You were sending a fax in color.
If this did not solve the issue, try the next solution.
Solution 2: Lower the fax resolution
Solution:For faster transmission, use Standard resolution. This setting provides
the fastest possible transmission with the lowest quality of fax. The default resolution
is Fine, which can take longer to send.
Cause:The document contained a lot of graphics or had very fine detail.
If this did not solve the issue, try the next solution.
Solution 3: Check the phone line for noise
Solution:You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
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