HP Photosmart Premium Fax C410 User Manual

							
7.(Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the OUT port.
Figure 12-14 Back view of the product
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Answering machine
6Computer with modem
7Phone cord supplied in the box with the product connected to the 1-LINE port
8.If your modem software is set to receive faxes to your computer automatically,
turn off that setting.
NOTE:If you do not turn off the automatic fax reception setting in your
modem software, the product will not be able to receive faxes.
9.Turn on the Auto Answer setting.
10.Change the number of rings to wait on the product to the maximum number of
rings supported by your product. (The maximum number of rings varies by
country/region.)
11.Set your answering machine to answer after a low number of rings.
12.Run a fax test.
When the phone rings, your answering machine will answer after the number of rings
you have set, and then play your recorded greeting. The product monitors the call
during this time, listening for fax tones. If incoming fax tones are detected, the
product will emit fax reception tones and receive the fax; if there are no fax tones, the
product stops monitoring the line and your answering machine can record a voice
message.
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							To set up the product on a shared fax/voice line with a computer dial-up modem
and voice mail service
1.Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the product.
2.Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product.
NOTE:If you do not use the supplied cord to connect from the telephone
wall jack to the product, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
3.Remove the white plug from the port labeled 2-EXT on the back of the product.
4.Using another phone cord, connect one end to the port labeled 2-EXT on the back
of the product. Connect the other end of the phone cord to the parallel splitter on
the side with the single phone port.
5.Unplug your computer modem from the telephone wall jack, and connect it to the
parallel splitter on the side with two phone ports.
6.If your modem software is set to receive faxes to your computer automatically,
turn off that setting.
NOTE:If you do not turn off the automatic fax reception setting in your
modem software, the product will not be able to receive faxes.
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							7.(Optional) Connect a phone to the other open phone port on the parallel splitter.
Figure 12-15 Back view of the product
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with the product connected to the 1-LINE port
8.Turn off the Auto Answer setting.
9.Run a fax test.
If you pick up the phone before the product answers the call and hear fax tones from
a sending fax machine, you will need to answer the fax call manually.
I hear static on my telephone line since connecting the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Make sure the product is set up for faxing correctly
•Solution 2: Try removing the splitter
•Solution 3: Try another power outlet
Solution 1: Make sure the product is set up for faxing correctly
Solution:Make sure you set up the product properly for faxing, based on the
equipment and services you have on the same phone line as the product. For more
information, see Set up the HP Photosmart for faxing.
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							Then, run a fax test to check the status of the product and to make sure you set it up
properly.
To test your fax setup from the control panel
1.Load letter or A4 unused plain white paper into the input tray.
2.Press Setup.
3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Run Fax Test, and then press OK.
The HP Photosmart displays the status of the test on the display and prints a
report.
5.Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any
problems found.
6.After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem.
For more information, see:
The fax test failed
Cause:The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Try removing the splitter
Solution:A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) If you are using a splitter, remove it
and connect the product directly to the telephone wall jack.
Cause:You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Solution 3: Try another power outlet
Solution:Try connecting to another power outlet.
Cause:You were not using a proper power outlet for the product.
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							The fax test failed
If you tried to run the fax test from your computer and the fax test failed to run, the product
might be busy with another task or have an error condition preventing it from running the
fax test.
What to check
•The product is set up properly, connected to a power supply, and is connected to your
computer. For more information on setting up the product, see the Setup Guide that
came with the product.
•The product is turned on. If it is not, press the On button to turn on the product.
•The print cartridges are installed correctly, the print cartridge carriage is not blocked,
and the print cartridge door is closed.
•The product is not currently busy with another task such as aligning the printer. Check
the display. If the product is busy, wait until it completes the current task and run the
fax test again.
•The rear door is attached to the back of the product.
•There are no error messages on the display. If there is an error message, resolve the
problem and run the fax test again.
If you run the fax test and the product reports that the test failed, read the following
information carefully to determine how to correct any problems with your fax setup.
Different portions of the fax test might fail for different reasons.
•The Fax Hardware Test failed
•The Fax Connected to Active Telephone Wall Jack test failed
•The Phone Cord Connected to Correct Port on Fax test failed
•The Using Correct Type of Phone Cord with Fax test failed
•The Fax Line Condition test failed
•The Dial Tone Detection test failed
The Fax Hardware Test failed
Solution:
•Turn off the product by pressing the On button located on the control panel and
then unplug the power cord from the back of the product. After a few seconds,
plug the power cord back in and turn the power on. Run the test again. If the test
fails again, continue reviewing the troubleshooting information in this section.
NOTE:Depending how long the product is unplugged, the date and time
might be erased. You might need to reset the date and time later, when you
plug the power cord back in.
•Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
•If you are running the test from the Fax Setup Wizard, make sure the product is
not busy completing another task, such as making a copy. Check the display for
a message indicating that the product is busy. If it is busy, wait until it is finished
and in the idle state, before running the test.
After you resolve any problems found, run the fax test again to make sure it passes
and the product is ready for faxing. If the Fax Hardware Test continues to fail and
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							you experience problems faxing, contact HP Support. Go to www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
The Fax Connected to Active Telephone Wall Jack test failed
Solution:
•Check the connection between the telephone wall jack and the product to make
sure the phone cord is secure.
•Make sure you use the phone cord that came with the product. If you do not use
the supplied phone cord to connect from the telephone wall jack to the product,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the product, run the fax test again.
•Make sure you have correctly connected the product to the telephone wall jack.
Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product. For more information on setting up the product for
faxing, see the printed documentation.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the product directly to the telephone wall jack.
•Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the product and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
•Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes
and the product is ready for faxing.
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							The Phone Cord Connected to Correct Port on Fax test failed
Solution:Plug the phone cord into the correct port.
To plug the phone cord into the correct port
1.Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product.
NOTE:If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The 2-EXT port should only be used
to connect other equipment, such as an answering machine or a telephone.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
2.After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the product is ready for faxing.
3.Try to send or receive a test fax.
The Using Correct Type of Phone Cord with Fax test failed
Solution:
•Make sure you used the phone cord supplied in the box with the product to
connect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the product and the other
end to your telephone wall jack, as shown below.
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							1Telephone wall jack
2Phone cord supplied in the box with the product
•Check the connection between the telephone wall jack and the product to make
sure the phone cord is secure.
The Fax Line Condition test failed
Solution:
•Make sure you connect the product to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
•Check the connection between the telephone wall jack and the product to make
sure the phone cord is secure.
•Make sure you have correctly connected the product to the telephone wall jack.
Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product. For more information on setting up the product for
faxing, see the printed documentation that came with the product.
•Other equipment, which uses the same phone line as the product, might be
causing the test to fail. To find out if other equipment is causing a problem,
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							disconnect everything except the product from the phone line, and then run the
test again.
◦If the Fax Line Condition Test passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
◦If the Fax Line Condition Test fails without the other equipment, connect the
product to a working phone line and continue reviewing the troubleshooting
information in this section.
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the product directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes
and the product is ready for faxing. If the Fax Line Condition Test continues to fail
and you experience problems faxing, contact your telephone company and have them
check the phone line.
NOTE:If you are unsure of the kind of phone line you have (analog or digital),
check with your service provider.
The Dial Tone Detection test failed
Solution:
•Other equipment, which uses the same phone line as the product, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything except the product from the phone line, and then run the
test again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
•Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the product and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
•Make sure you have correctly connected the product to the telephone wall jack.
Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product. For more information on setting up the product for
faxing, see the printed documentation that came with the product.
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							1Telephone wall jack
2Use the phone cord supplied in the box with the product
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the product directly to the telephone wall jack.
•If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause the test to fail. This will not cause a problem sending
or receiving faxes. Try sending or receiving a test fax.
•Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the test
might fail and you might have problems sending and receiving faxes.
•Make sure you connect the product to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
NOTE:If you are unsure of the kind of phone line you have (analog or digital),
check with your service provider.
After you resolve any problems found, run the fax test again to make sure it passes
and the product is ready for faxing. If the Dial Tone Detection Test continues to fail,
contact your telephone company and have them check the phone line.
I am having problems faxing over the Internet using IP phone
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Change the fax speed
•Solution 2: Make sure the phone cord is connected to the correct port on the product
•Solution 3: Make sure the telephone company supports faxing over the Internet
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