HP Photosmart Premium Fax C410 User Manual

							If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop
Solution:Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause:For scanning, there must be at least 50 MB of space available on your
computers hard disk.
Out of disk space
Solution:Close some applications and try the task again.
Cause:The computer did not have enough memory.
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Remove all but one memory card
•Solution 2: Remove the memory card and reinsert it correctly
•Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution:Remove the memory card and reinsert it correctly. The label of the
memory card faces up and should be readable as you insert it into the slot.
Cause:You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it
stops.
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							Cause:You had not fully inserted the memory card.
Use only one card at a time
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an
error message will appear on the computer screen. Remove the additional memory
card to resolve the problem.
Cause:There were two or more memory cards inserted into the product at the same
time.
Card is inserted incorrectly
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:You had inserted the memory card backwards or upside down.
Card is damaged
Solution:Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the documentation that came with your digital camera.
CAUTION:Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution:Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the
attention light will blink rapidly.
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							After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:You had not fully inserted the memory card.
Paper messages
The following is a list of paper-related error messages:
•Ink is drying
Ink is drying
Solution:Two-sided printing requires the printed sheets to be dry before printing
on the back side. Wait until the product pulls the printed sheet to print on the back
side.
Cause:Transparencies and some other media require a drying time that is longer
than normal.
Power and connection messages
The following is a list of power- and connection-related error messages:
•Improper shutdown
Improper shutdown
Solution:Press the On button to turn the product on and off.
Cause:The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•Cartridges in wrong slot
•General printer error
•Incompatible ink cartridges
•Incompatible printhead
•Ink alert
•Ink cartridge problem
•Ink service capacity warning
•Ink system failure
•Check ink cartridges
•Install printhead and then cartridges
•Non-HP cartridge
•Original HP ink depleted
•Previously used genuine HP cartridge
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							•Printhead appears to be missing or damaged
•Printhead problem
•Problem with printer preparation
•Ink cartridge is missing, incorrectly installed, or not intended for your product
Cartridges in wrong slot
Solution:Remove and reinsert the indicated ink cartridges into the correct slots by
matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
Replace the cartridges
Cause:The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reset the product
•Solution 2: Contact HP support
Solution 1: Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:The product experienced an error.
If this did not solve the issue, try the next solution.
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							Solution 2: Contact HP support
Solution:Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the product.
Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Check to see if the ink cartridges are compatible
•Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible
Solution:Check to make sure you are using the correct ink cartridges for your
product.
•The first time you set up and use the HP Photosmart, make sure to install the ink
cartridges that were shipped with your printer. These cartridges will have
SETUP after the ink cartridge number listed on the label. These cartridges are
specially formulated for first time use of your printer.
However, subsequent replacement cartridges cannot be labeled SETUP.
•Make sure you are using ink cartridges that are compatible with the
HP Photosmart. For a list of compatible ink cartridges, see the printed
documentation that came with the printer.
CAUTION:HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
Replace the affected ink cartridge(s) with the appropriate ink cartridges for the
HP Photosmart. If it appears that you are using the correct ink cartridges, proceed to
the next solution.
For more information, see:
•Order ink supplies
•Replace the cartridges
Cause:The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
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							Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The ink cartridges were not intended for use in this product.
Incompatible printhead
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:The printhead was not intended for use in this product, or it was damaged.
Ink alert
Solution:When you receive an Ink Alert message, you do not need to replace the
indicated ink cartridge. However, the amount of ink might be low enough to cause
poor print quality. Follow any prompts on the display to continue.
CAUTION:HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator might be inaccurate or
unavailable.
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive an ink alert message, consider having replacement ink cartridges
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
For more information, see:
Replace the cartridges
Cause:The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Install the ink cartridges correctly
•Solution 2: Close the print carriage latch
•Solution 3: Clean the electrical contacts
•Solution 4: Replace the ink cartridge
•Solution 5: Contact HP support
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							Solution 1: Install the ink cartridges correctly
Solution:Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5.Press down on any cartridges that are sticking up.
They should snap down into place.
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							6.If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated.
If the ink cartridge did not make a snapping noise, the tab might need to be
readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
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							12.Close the ink cartridge access door, and check if the error message has gone
away.
13.If you still receive the error message, turn the product off, and then on again.
Cause:The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Close the print carriage latch
Solution:Lift the latch handle and carefully lower it to make sure that the latch
securing the printhead is securely closed. Leaving the latch handle raised can result
in incorrectly seated ink cartridges and problems printing. The latch must remain down
in order to correctly install the ink cartridges.
Cause:The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the electrical contacts
Solution:Clean the cartridge electrical contacts.
To clean the electrical contacts
1.Make sure the product is turned on.
2.Open the cartridge access door by lifting the blue access handles on the side of
the product, until the door locks into place.
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							The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
4.Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1Ink window
2Electrical contacts
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