HP Photosmart Premium Fax C410 User Manual

							To uninstall and reinstall the software
1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2.Double-click Add/Remove Programs (or click Uninstall a program).
3.Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4.Disconnect the product from your computer.
5.Restart your computer.
NOTE:It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE:If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE:If you no longer have the installation CD, you can download the software
from www.hp.com/support.
7.Follow the onscreen instructions and the instructions provided in the Start Here guide
that came with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
Improve print quality
Refer to this section to help resolve print quality issues such as wrong or bleeding colors,
distortion, streaks, lines, faded, dull, or blurry printouts.
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							To improve print quality
1.Make sure you are using genuine HP cartridges.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
CAUTION:HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
2.Check the estimated ink levels to determine if the cartridges are low on ink. Low ink
levels can cause poor print quality. If the print cartridges are low on ink consider
replacing them.
For more information, see Check the estimated ink levels.
3.Check to make sure you are using the correct paper type for your print job.
HP recommends that you use HP papers or any other paper type that is appropriate
for the product. Make sure only one type of paper is loaded at a time.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
4.Check the print settings to make sure you have selected the appropriate paper type
and print quality for your print job.
Settings you can check include:
• Check the print quality setting and make sure it is not set too low.
• Print the image with a high print quality setting, such as Best or Maximum dpi.
5.Check the ink cartridges to make sure they are installed properly. The orange tab
should be removed and the label on the top of the cartridge should be slightly torn.
For information about checking the ink cartridges to make sure they are installed
properly, see Replace the cartridges.
6.Print a print quality report.
To print a print quality report
a. Load letter or A4 unused plain white paper into the input tray.
b.Press Setup.
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							c. Press the down arrow button to highlight Tools, and then press OK.
d. Press the down arrow button to highlight Print Quality Report, and then press
OK.
The product prints a print quality report that you can use to diagnose print quality
issues.
7.Evaluate the print quality report for defects such as streaked or faded color bars or
ragged text.
To evaluate the print quality report
a. Check the ink levels shown on the page. If a cartridge shows very low ink levels
and you find the print quality unacceptable, consider replacing that ink cartridge.
Print quality typically deteriorates as cartridges run out of ink.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider
having a replacement cartridge available to avoid possible printing delays.
You do not need to replace the ink cartridges until print quality becomes
unacceptable.
b. Look at the color bars in the middle of the page. The bars should be solid, have
sharp edges, and extend with uniform color all the way across the page.
Figure 12-1 Color bars - expected result
1Black cartridge
2Cyan cartridge
3Magenta cartridge
4Yellow cartridge
5Photo cartridge
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							• If any of the color bars are irregularly streaked, lighter on one side, or contain
one or more streaks of a different color, refer to the following steps.
Figure 12-2 Color bars - irregularly streaked or faded bar (top bar)
Figure 12-3 Color bars - color mixing (yellow bar contains magenta
streaks)
◦Check the estimated ink levels in the cartridges.
◦Check if the cartridge corresponding to the streaked bar has the orange
tab removed.
◦Reinstall the cartridge and make sure all of the cartridges are properly
installed.
◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the
cartridge corresponding to the streaked bar.
NOTE:If replacing the cartridge does not solve this print quality
issue, contact HP support for service.
• If any of the color bars show regular white streaks, refer to the following steps.
◦Check for the PHA TTOE line below the color bars. If the line reads 0,
align the printer.
◦If the PHA TTOE line on the diagnostic page shows a different value or
aligning does not help, clean the printhead.
NOTE:If cleaning the printhead does not solve this print quality
issue, contact HP support for service.
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							c. Look at the large text above the alignment pattern. The type should be sharp and
clear.
Figure 12-4 Sample text area - expected result
• If the type is jagged, align the printer, and then print this diagnostic page again.
Figure 12-5 Sample text area - jagged text
• If the text is uneven and ragged at one end, clean the printhead, and then
print this diagnostic page again. If this occurs right after a new black cartridge
is installed, the automatic device servicing routines may solve the problem in
a day or so.
Figure 12-6 Sample text area - uneven ink distribution
• If the text is smeared, check if the paper is curled, clean the printhead, and
then print this diagnostic page again.
Figure 12-7 Sample text area - streaks or smears
d. Look at the alignment pattern above the color bars. The lines should be straight
and sharp.
Figure 12-8 Alignment pattern - expected result
If the lines are jagged, align the printer, and then print this diagnostic page again.
Figure 12-9 Alignment pattern - jagged lines
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							NOTE:If aligning the printer does not solve this print quality issue, contact
HP support for service.
8.Clean the ink cartridges if you see streaking, fading, or ragged text on the print quality
report.
To clean the cartridges from the software
a. Load letter or A4 unused plain white paper into the input tray.
b. In the HP Solution Center, click Settings.
c.In the Print Settings area, click Printer Toolbox.
d. Click the Device Services tab.
e. Click Clean the printhead.
f. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
There are several levels of cleaning, and a new test page prints after each level.
Each stage lasts about two minutes, uses one sheet of paper, and uses an
increasing amount of ink. After each stage, review the quality of the test page.
You should only initiate the next phase of cleaning if the test page still shows
streaks or fading.
If print quality still seems poor after you complete both stages of cleaning, try
aligning the printer. If print quality problems persist after cleaning and aligning,
contact HP support.
9.If the print quality report has alignment errors such as crooked vertical lines, align the
printer.
To align the printer
a. Load letter or A4 unused plain white paper into the input tray.
b.Press Setup.
c. Press the down arrow button to highlight Tools, and then press OK.
d. Press the down arrow button to highlight Align Printer, and then press OK.
The printer prints a test page, aligns the printhead, and calibrates the printer.
10.Look at the large text above the alignment pattern. The type should be sharp and
clear.
Figure 12-10 Sample text area - expected result
If the text is uneven and ragged at one end, and a new black cartridge was just
installed, the automatic device servicing routines may solve the problem in a day or
so.
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							Figure 12-11 Sample text area - uneven ink distribution
You can also clean the printhead from the control panel to resolve this problem.
However, this will use more ink.
To clean the printhead from the control panel
a. Press Setup.
b. Press the down arrow button to highlight Tools, and then press OK.
c. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
11.If there are no defects on the print quality report, then there is nothing wrong with the
ink cartridges and ink system. Therefore, you do not need to replace the cartridges
or printhead. Recheck steps 1- 4 in this procedure.
Some additional things you can check include:
• If the image is blurry or fuzzy, check the image resolution. Try using a higher
resolution image. If you are printing a photo or graphic, and the resolution is too
low, it will be fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy
when printed.
• If the problem is a horizontal band of distortion at the bottom of photo prints, print
the photo with a high print quality setting, such as Best or Maximum dpi. You
can also try to rotate the photo 180 degrees in a software program to see if this
helps.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded in
the paper tray. For information on using the maximum dpi mode, see Print using
the maximum dpi.
• Make sure the margin settings for the document do not exceed the printable area
of the product.
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							12.If the previous steps did not resolve the problem, try to determine which ink cartridge
is causing the problem and replace it. Each cartridge color should correspond to a
color on the print quality page. If that color showed defects, the corresponding
cartridge is the problem cartridge.
For information about replacing cartridges, see Replace the cartridges.
13.If the previous steps did not resolve the problem, you might need to replace the
printhead or service the printer.
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Print troubleshooting
Use this section to solve these printing problems:
•Envelopes print incorrectly
•The product prints meaningless characters
•The pages in my document came out in the wrong order
•The margins are not printing as expected
•A blank page came out while printing
•The product prints slowly
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Load the stack of envelopes correctly
•Solution 2: Check the envelope type
•Solution 3: Tuck the flaps to avoid paper jams
Solution 1: Load the stack of envelopes correctly
Solution:Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.
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							For more information, see:
Load media
Cause:A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution:Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause:The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution:To avoid paper jams, tuck the flaps inside the envelopes.
Cause:The flaps might get caught in the rollers.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reset the product
•Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution:Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause:There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution:Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
Cause:The document was corrupt.
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							The pages in my document came out in the wrong order
Solution:Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
To print a multiple-page document in reverse order
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5.Click the Advanced tab.
6.In the Layout Options area, select Front to Back in the Page Order option.
NOTE:If you set your document to print on both sides of the page, the Front
to Back option is not available. Your document will automatically print in the
correct order.
7.Click OK, and then click Print or OK in the Print dialog box.
NOTE:When you are printing multiple copies, each set is printed completely
before the next set is printed.
Cause:The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Check the printer margins
•Solution 2: Verify the paper size setting
•Solution 3: Load the stack of paper correctly
Solution 1: Check the printer margins
Solution:Check the printer margins.
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