HP Photosmart Premium Fax C410 User Manual

Completely remove power for at least 15 minutes, and then turn the DSL modem back
on.
Listen to the dial tone again.
•If the dial tone sounds clear (no noise or static), try sending or receiving a fax.
NOTE:You might notice static on the phone line again in the future. If the
product stops sending and receiving faxes, repeat this process.
•If the phone line is still noisy, contact your phone company.
Cause:The product shares the same phone line with a DSL service and the DSL
modem might not have been...

Solution 14: Lower the fax speed
Solution:You might need to send and receive faxes at a slower rate. Try setting
the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following:
•An Internet phone service
•A PBX system
•Fax over Internet Protocol (FoIP)
•An ISDN service
To set the fax speed from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press...

•Solution 2: Check the fax number
•Solution 3: Dial the fax number more slowly
•Solution 4: Check the receiving fax machine for problems
Solution 1: Make sure the product is set up for faxing correctly
Solution:Make sure you set up the product properly for faxing, based on the
equipment and services you have on the same phone line as the product. For more
information, see Set up the HP Photosmart for faxing.
Then, run a fax test to check the status of the product and to make sure you set it up
properly....

Cause:The number you entered when sending the fax was not in the proper format.
If this did not solve the issue, try the next solution.
Solution 3: Dial the fax number more slowly
Solution:Insert some pauses in the number sequence to slow the dialing pace. For
example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause...

Solution 2: Connect the telephone to the correct port
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
To send a fax manually, the telephone must...

Solution 4: Lower the fax speed
Solution:You might need to send and receive faxes at a slower rate. Try setting
the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following:
•An Internet phone service
•A PBX system
•Fax over Internet Protocol (FoIP)
•An ISDN service
To set the fax speed from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press...

Solution 2: Check the phone line for noise
Solution:You can check the sound quality of the phone line by plugging a phone
into the telephone wall jack and listening for static or other noise. If the failure was
due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1.Press Setup.
2.Press...

Cause:Two or more pages were fed through the document feeder tray at the same
time.
The quality of the fax I sent is poor
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Check the phone line for noise
•Solution 2: Increase the fax resolution
•Solution 3: Make sure the glass is clean
•Solution 4: Check the...

If this did not solve the issue, try the next solution.
Solution 3: Make sure the glass is clean
Solution:If you are sending a fax from the glass, make a copy to check the quality
of the printout. If the quality of the printout is poor, clean the glass.
Cause:The glass of the product might have been dirty.
If this did not solve the issue, try the next solution.
Solution 4: Check the receiving fax machine for problems
Solution:Try calling the fax number from a telephone and listen for fax tones. If
you...

Cause:The original was not loaded or was loaded incorrectly.
Fax transmission is slow
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Send the fax in black and white
•Solution 2: Lower the fax resolution
•Solution 3: Check the phone line for noise
•Solution 4: Check the receiving fax machine for problems...