HP Photosmart Premium Fax C410 User Manual

due to noise on the phone line, contact the sender to have them resend the fax. The
quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
The Advanced Fax Setup menu appears.
3.Press the down arrow button to highlight Error Correction Mode, and then press
OK.
The Error...

3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press
OK.
Fax speed settingFax speed
Fast (33600)v.34 (33600 baud)
Medium (14400)v.17 (14400 baud)
Slow (9600)v.29 (9600 baud)
Cause:The Fax Speed option was set to a slow transmission speed.
Fax tones are recorded on my answering machine
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first....

1Telephone wall jack
2Connect to the IN port on the answering machine
3Connect to the OUT port on the answering machine
4Telephone (optional)
5Answering machine
6Use the phone cord supplied in the box with the product
Make sure the product is set to receive faxes automatically and that the number of
rings to wait setting is correct. The number of rings to wait for the product should be
greater than the number of rings to answer for the answering machine. If the
answering machine and the product are set...

faxes. In this case, the answering machine will answer the fax call and record the fax
tones.
For more information on setting up the product when you have an answering machine,
see the printed documentation that came with the product.
Cause:The product was set up to receive faxes manually, which means that the
product would not answer incoming calls. You must be available to respond in person
to incoming fax calls, or the product will not receive the fax and your answering
machine will record the fax...

3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Run Fax Test, and then press OK.
The HP Photosmart displays the status of the test on the display and prints a
report.
5.Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more...

Solution 4: If you have a computer dial-up modem on the same phone line as the
product, make sure the modem software is not intercepting the fax
Solution:If you have a computer dial-up modem on the same phone line as the
product, check to make sure that the software that came with your modem is not set
to receive faxes automatically. Modems that are set up to receive faxes automatically
take over the phone line to receive all incoming faxes, which prevents the product
from receiving fax calls.
Cause:You...

1Telephone wall jack
2Connect to the IN port on the answering machine
3Connect to the OUT port on the answering machine
4Telephone (optional)
5Answering machine
6Use the phone cord supplied in the box with the product
Make sure the product is set to receive faxes automatically and that the number of
rings to wait setting is correct. The number of rings to answer for the product should
be greater than the number of rings to answer for the answering machine. Set your
answering machine to a low number of...

NOTE:The product cannot recognize some ring patterns, such as those with
alternating short and long ringing patterns. If you are having problems with a ring
pattern of this type, ask your phone company to assign a non-alternating ring
pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring
setting on the product is set to All Rings.
Cause:You had a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), and...

the product from printing faxes, review the display for information on the error
condition. Make sure:
•The product is on. Press the On button to turn on the product.
•The product is set up correctly for faxing. See the printed documentation for more
information.
•There is paper loaded in the input tray.
•There is no paper jam.
•The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then...

NOTE:If the product has an alignment message, you might be able to press the
button next to OK to clear the message and resume faxing.
After you resolve any problems found, the product can begin answering incoming fax
calls.
Cause:An error condition was preventing the product from receiving faxes and
Backup Fax Reception was set to Off.
The product is having problems receiving a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution...