HP Photosmart Premium Fax C410 User Manual

If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the
product.
NOTE:Remove any staples or clips from the original document.
Cause:The product had a paper jam.
Parts of the original do not appear or are cut off
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right
front corner as shown below....

NOTE:Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause:The original was placed incorrectly on the glass or in the document feeder
tray.
Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Scan, enlarge, and...

NOTE:You cannot use the document feeder tray with the Fit to Page feature.
To use the Fit to Page feature, the original must be placed print side down on the
right front corner of the glass.
Cause:The original was placed incorrectly on the glass or in the document feeder
tray.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid
Solution:Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of...

NOTE:Do not load photos in the document feeder tray to copy. If you are copying
a photo, place it on the glass.
Cause:The original was placed incorrectly on the glass or in the document feeder
tray.
Fax troubleshooting
Use this section to solve the following fax problems:
•The product is having problems sending and receiving faxes
•The product cannot send faxes, but can receive faxes
•The product is having problems sending a manual fax
•Pages of a fax I sent are missing
•The quality of the fax I sent is...

•Solution 1: Make sure the product is set up for faxing correctly
•Solution 2: Turn on the product
•Solution 3: Make sure you are using the correct type of phone cord
•Solution 4: Make sure other office equipment is connected correctly
•Solution 5: Try removing the splitter
•Solution 6: Make sure the telephone wall jack works properly
•Solution 7: Check the phone line for noise
•Solution 8: Make sure extension phones or other equipment on the phone line are
not in use
•Solution 9: Make sure the product...

5.Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any
problems found.
6.After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If...

Make sure you used the phone cord supplied in the box with the product to connect
to the telephone wall jack.
One end of this special 2-wire phone cord should be connected to the port labeled 1-
LINE on the back of the product and the other end to your telephone wall jack, as
shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord,
and then connect the 2-wire phone cord to the port...

Solution 4: Make sure other office equipment is connected correctly
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
Make sure you have correctly...

Cause:You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Solution 6: Make sure the telephone wall jack works properly
Solution:Try connecting a working telephone and phone cord to the telephone wall
jack you are using for the product and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
Cause:The telephone wall jack was not working properly.
If this did not solve the issue, try the next solution.
Solution 7:...

Cause:Other equipment that uses the same phone line as the product might have
been in use.
If this did not solve the issue, try the next solution.
Solution 9: Make sure the product is connected to an analog phone line
Solution:Make sure you connect the product to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a...