HP Photosmart Premium Fax C410 User Manual

7.(Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the OUT port.
Figure 12-14 Back view of the product
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Answering machine
6Computer with modem
7Phone cord supplied in the box with the product connected to the 1-LINE port
8.If your modem software is set to receive faxes to your computer...

To set up the product on a shared fax/voice line with a computer dial-up modem
and voice mail service
1.Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the product.
2.Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the...

7.(Optional) Connect a phone to the other open phone port on the parallel splitter.
Figure 12-15 Back view of the product
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with the product connected to the 1-LINE port
8.Turn off the Auto Answer setting.
9.Run a fax test.
If you pick up the phone before the product answers the call and hear fax tones from
a sending fax machine, you will need to answer...

Then, run a fax test to check the status of the product and to make sure you set it up
properly.
To test your fax setup from the control panel
1.Load letter or A4 unused plain white paper into the input tray.
2.Press Setup.
3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Run Fax Test, and then press OK.
The HP Photosmart displays the status of the test on the display and prints a
report.
5.Review the report.
• If the test passes and you are...

The fax test failed
If you tried to run the fax test from your computer and the fax test failed to run, the product
might be busy with another task or have an error condition preventing it from running the
fax test.
What to check
•The product is set up properly, connected to a power supply, and is connected to your
computer. For more information on setting up the product, see the Setup Guide that
came with the product.
•The product is turned on. If it is not, press the On button to turn on the product....

you experience problems faxing, contact HP Support. Go to www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
The Fax Connected to Active Telephone Wall Jack test failed
Solution:
•Check the connection between the telephone wall jack and the product to make
sure the phone cord is secure.
•Make sure you use the phone cord that came with the product. If you do not use
the supplied phone cord to connect from the telephone...

The Phone Cord Connected to Correct Port on Fax test failed
Solution:Plug the phone cord into the correct port.
To plug the phone cord into the correct port
1.Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product.
NOTE:If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The 2-EXT port should only be used
to connect...

1Telephone wall jack
2Phone cord supplied in the box with the product
•Check the connection between the telephone wall jack and the product to make
sure the phone cord is secure.
The Fax Line Condition test failed
Solution:
•Make sure you connect the product to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a...

disconnect everything except the product from the phone line, and then run the
test again.
◦If the Fax Line Condition Test passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
◦If the Fax Line Condition Test fails without the other equipment, connect the
product to a working phone line and continue reviewing the...

1Telephone wall jack
2Use the phone cord supplied in the box with the product
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the product directly to the telephone wall jack.
•If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause the test to fail. This will not cause a problem sending
or receiving faxes. Try sending or...