HP Photosmart Premium Fax C410 User Manual

3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
5.Remove the printhead by lifting it straight up.
Errors 219
Solve a problem
 

6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with
cleaning materials and not with your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and...

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean,...

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8.Make sure the latch handle is raised, and then reinsert the printhead.
9.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
10.Using the colored shaped icons for help, slide the...

Cause:The printhead or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with...

3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
5.Remove the printhead by lifting it straight up.
Chapter 12
224 Solve a problem
Solve a problem
 

6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with
cleaning materials and not with your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and...

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before
proceeding to the next step.
7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean,...

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8.Make sure the latch handle is raised, and then reinsert the printhead.
9.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
10.Using the colored shaped icons for help, slide the...

Cause:There was a problem with the printhead.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:There was a problem with the printhead.
Problem with printer preparation
Solution:Check the print quality of the current print job. If it is not satisfactory, it
could mean the internal...