HP Photosmart Premium Fax C410 User Manual

5.Wipe the contacts with a dry swab or lint-free cloth.
6.On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet
the contacts on the ink cartridge.
7.Use a dry swab or lint-free cloth to wipe the contacts.
8.Reinstall the ink cartridge.
9.Close the ink cartridge door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off, and then on again.
If you still...

Solution 4: Replace the ink cartridge
Solution:Replace the indicated ink cartridge.
If your cartridge is still under warranty, contact HP support for service or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
Cartridge warranty information
Cause:The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP...

Check ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Install all five ink cartridges
•Solution 2: Make sure the ink cartridges are installed correctly
•Solution 3: Contact HP support
Solution 1: Install all five ink cartridges
Solution:Install all five ink cartridges.
If all five of the ink...

4.Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been
resolved.
• If the message has not gone away, proceed to...

CAUTION:Be careful not to bend the tab out more than about 1.27 cm
(0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13.If you still receive the error message, turn the product off, and then on again.
Cause:The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:Contact HP support for service.
Go to:...

•Solution 1: Install the printhead and then cartridges
•Solution 2: Contact HP support
Solution 1: Install the printhead and then cartridges
Solution:Check to make sure the printhead and the cartridges are installed.
To reinstall the printhead
1.Make sure that the product is turned on.
2.Open the ink cartridge door.
3.Remove every ink cartridge by pushing the tab on the ink cartridge and then
pulling the ink cartridge out of its slot. Place the ink cartridges on a piece of paper
with the ink openings...

5.Remove the printhead by lifting it straight up.
6.Make sure the latch handle is raised, and then reinsert the printhead.
Errors 215
Solve a problem
 

7.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install the ink cartridges.
8.Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
9.Close the ink cartridge door.
Cause:The printhead or ink...

CAUTION:HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink...

Previously used genuine HP cartridge
Solution:Check the print quality of the current print job. If it is not satisfactory, try
cleaning the printhead to see if that improves the quality.
To clean the printhead from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Tools, and then press OK.
3.Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4.Press any button to return to the Tools menu.
Follow the prompts on the...