HP Photosmart Premium Fax C410 User Manual

Solution 1: Change the fax speed
Solution:If you experience problems sending and receiving faxes while using an
Internet fax service, use a slower fax speed. You can do this by changing the Fax
Speed setting from Fast (33600) (the default) to Medium (14400) or Slow (9600).
To set the fax speed from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press
OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down...

The fax log report shows an error
Solution:Review the following table for information on the error codes in the Fax
Log report. This information can help you troubleshoot any problems you encounter
when using the fax features of the product. The table also indicates which codes are
specific to Error Correction Mode (ECM). If the same error appears repeatedly, try
turning off ECM.
Error codeError definition
(223 Error Correction Mode)
224
One or more received pages might not bereadable.
225-231There is a...

Error codeError definition
(325-328 Error Correction Mode)
329-331
The receiving fax machine indicated one ormore pages might not be readable.
332-337
(338-342 Error Correction Mode)
343
The receiving fax machine sent anunexpected communication.
344-348
(349-353 Error Correction Mode)
354-355
The telephone connection was lost.
356-361
(362-366 Error Correction Mode)
The receiving fax machine prematurelyended the session.
367-372
(373-377 Error Correction Mode)
378-380
There was a communication error with...

•Product messages
•File messages
•General user messages
•Paper messages
•Power and connection messages
•Ink cartridge and printhead messages
Product messages
The following is a list of product-related error messages:
•Firmware revision mismatch
•Memory is full
•Photo tray problem
•Photo tray cannot engage
•Photo tray cannot disengage
•Missing HP Photosmart Software
Firmware revision mismatch
Solution:Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and...

tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Do not overload the photo tray; make sure the stack of photo paper fits within the
photo tray and is no higher than the top of the paper-width guide.
Cause:There was not enough paper in the photo tray.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded correctly in the photo tray...

Cause:Paper might not feed properly if you are using the product in an extremely
high- or low-humidity environment.
Photo tray cannot engage
Solution:Remove the output tray, and then replace it. Push the output tray in as
far as it will go. Make sure the output is lowered all the way and lays flat.
Cause:The output tray was not inserted all the way.
Photo tray cannot disengage
Solution:Push the output tray all the way down.
Cause:The output tray was not lowered all the way.
Missing HP Photosmart...

Solution 3: Turn on the computer
Solution:Turn on the computer
Cause:The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn...

Cause:The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution:Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the product software. The copies might not be
damaged.
Cause:Some of the files on the inserted memory card or attached storage device
were damaged.
Photos not found
Try the following solutions to...

Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Reinsert the memory card in the product
•Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the...

Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•Solution 1: Remove all but one memory card
•Solution 2: Remove the memory card and reinsert it correctly
•Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The...