HP Photosmart Premium Fax C410 User Manual

11 Work with cartridges
•Check the estimated ink levels
•Order ink supplies
•Replace the cartridges
•Cartridge warranty information
•Print and evaluate a print quality report
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining
in the cartridges.
NOTE:If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another...

4.Press any button to return to the Tools menu.
To check the ink levels from the HP Photosmart Software
▲In the HP Solution Center, click the Estimated Ink Levels icon.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
Related topics
Order ink supplies
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable...

Wait for print carriage to move to center of the product.
b. Press tab on cartridge, then remove it from slot.
3.Insert new cartridge.
a. Remove cartridge from packaging.
b. Twist orange cap to snap it off. A forceful twist may be required to remove the
cap.
Replace the cartridges 101
Work with cartridges
 

c. Match color icons, then slide cartridge into slot until it clicks into place.
d. Close cartridge door.
4.View the animation for this topic.
Related topics
Order ink supplies
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink...

For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
Print and evaluate a print quality report
Print quality issues can occur for a variety of reasons. You might be using the wrong
software settings or printing a poor quality source file, or there might be a problem with
the printing system in the HP Photosmart. If you are unhappy with the quality of your
prints, you can print a print quality report to help you determine if the printing system is...

NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
2.Look at the color bars in the middle of the page. The bars should be solid, have sharp
edges, and extend with uniform color all the way across the page.
Figure 11-1 Color bars - expected result
1Black...

◦Check the estimated ink levels in the cartridges.
◦Check if the cartridge corresponding to the streaked bar has the orange tab
removed.
◦Reinstall the cartridge and make sure all of the cartridges are properly
installed.
◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the
cartridge corresponding to the streaked bar.
NOTE:If replacing the cartridge does not solve this print quality issue,
contact HP support for...

• If the text is smeared, check if the paper is curled, clean the printhead, and then
print this diagnostic page again.
Figure 11-7 Sample text area - streaks or smears
4.Look at the alignment pattern above the color bars. The lines should be straight and
sharp.
Figure 11-8 Alignment pattern - expected result
If the lines are jagged, align the printer, and then print this diagnostic page again.
Figure 11-9 Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality...

12 Solve a problem
This section contains the following topics:
•HP support
•Setup troubleshooting
•Improve print quality
•Print troubleshooting
•Memory card troubleshooting
•Scan troubleshooting
•Copy troubleshooting
•Fax troubleshooting
•Errors
HP support
•Support process
•HP support by phone
•Additional warranty options
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2.Visit the HP online support Web site at www.hp.com/support. HP online...

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•Product name (HP Photosmart Premium Fax C410 series)
•Model number (located near the cartridge...