HP Photosmart Premium Fax C410 User Manual

To uninstall and reinstall the software
1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2.Double-click Add/Remove Programs (or click Uninstall a program).
3.Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4.Disconnect the product from your computer.
5.Restart your computer.
NOTE:It is important that you disconnect the product before restarting your
computer. Do not connect the product to your...

To improve print quality
1.Make sure you are using genuine HP cartridges.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great...

c. Press the down arrow button to highlight Tools, and then press OK.
d. Press the down arrow button to highlight Print Quality Report, and then press
OK.
The product prints a print quality report that you can use to diagnose print quality
issues.
7.Evaluate the print quality report for defects such as streaked or faded color bars or
ragged text.
To evaluate the print quality report
a. Check the ink levels shown on the page. If a cartridge shows very low ink levels
and you find the print quality...

• If any of the color bars are irregularly streaked, lighter on one side, or contain
one or more streaks of a different color, refer to the following steps.
Figure 12-2 Color bars - irregularly streaked or faded bar (top bar)
Figure 12-3 Color bars - color mixing (yellow bar contains magenta
streaks)
◦Check the estimated ink levels in the cartridges.
◦Check if the cartridge corresponding to the streaked bar has the orange
tab removed.
◦Reinstall the cartridge and make sure all of the cartridges are...

c. Look at the large text above the alignment pattern. The type should be sharp and
clear.
Figure 12-4 Sample text area - expected result
• If the type is jagged, align the printer, and then print this diagnostic page again.
Figure 12-5 Sample text area - jagged text
• If the text is uneven and ragged at one end, clean the printhead, and then
print this diagnostic page again. If this occurs right after a new black cartridge
is installed, the automatic device servicing routines may solve the problem in
a...

NOTE:If aligning the printer does not solve this print quality issue, contact
HP support for service.
8.Clean the ink cartridges if you see streaking, fading, or ragged text on the print quality
report.
To clean the cartridges from the software
a. Load letter or A4 unused plain white paper into the input tray.
b. In the HP Solution Center, click Settings.
c.In the Print Settings area, click Printer Toolbox.
d. Click the Device Services tab.
e. Click Clean the printhead.
f. Follow the prompts until you...

Figure 12-11 Sample text area - uneven ink distribution
You can also clean the printhead from the control panel to resolve this problem.
However, this will use more ink.
To clean the printhead from the control panel
a. Press Setup.
b. Press the down arrow button to highlight Tools, and then press OK.
c. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
11.If there are no defects on the print quality report, then there is nothing wrong with the...

12.If the previous steps did not resolve the problem, try to determine which ink cartridge
is causing the problem and replace it. Each cartridge color should correspond to a
color on the print quality page. If that color showed defects, the corresponding
cartridge is the problem cartridge.
For information about replacing cartridges, see Replace the cartridges.
13.If the previous steps did not resolve the problem, you might need to replace the
printhead or service the printer.
Contact HP support for...

For more information, see:
Load media
Cause:A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution:Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause:The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution:To avoid paper jams, tuck the flaps inside the envelopes.
Cause:The flaps might...

The pages in my document came out in the wrong order
Solution:Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
To print a multiple-page document in reverse order
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be...