HP Photosmart C5383 User Manual

Cause:The size of the CD/DVD currently loaded on the CD/DVD holder did not
match the size you specified when you started the print job from the computer.
The CD/DVD holder is stuck in the storage area
Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance.
Then, insert a flat blunt object (such as a butt er knife or screwdriver) into the left corner
of the storage slot and push down on the blue ring. With the blue ring pressed down,
you should be able to pull the CD/DVD...

•Product was not found
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Product could not find available scan destinations
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Required software component was not found or was incorrectly installed
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Error occurred while communicating with the product
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Missing HP Photosmart Software
Carriage blocked
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1:...

Carriage jamSolution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage (including
any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Carriage stall
Solution: Turn off the product and open the ink cartridge access door to access the
print carriage area. Remove any objects that are blocking the print carriage...

Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There...

If this did not solve the issue, try the next solution.
Solution 2: Remove objects that are blocking the print carriageSolution: Lower the ink cartridge access door to access the print carriage. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
Cause: The print carriage was blocked.
Photo tray problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first....

Solution 2: Make sure paper is loaded correctly in the photo traySolution: Make sure you have paper loaded correctly in the photo tray.
For more information, see:
“
Load paper” on page 37
Cause: The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 3: Remove excess paper from the photo tray Solution: Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top...

Photo tray cannot disengageSolution: Push the output tray all the way down.
Cause: The output tray was not lowered all the way.
CD/DVD tray open
Solution: Close the CD/DVD tray.
Cause: The CD/DVD tray was open when a print job was started from the computer.
CD/DVD tray misaligned
Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the
holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder
forward until the lines on the CD/DVD holder line up to the white...

holder line up to the white lines on the CD/DVD tray. The end marked with arrows
goes into the CD/DVD tray first.
For more information, see:
“
Load a CD/DVD” on page 45
Cause: The product prompted you to insert the CD/DVD holder for a single CD/
DVD print job.
If this did not solve the issue, try the next solution.
Solution 2: Load the next CD/DVD on the CD/DVD holder
Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed
CD/DVD from the holder. Load the next disc onto the CD/DVD...

Cause:The CD/DVD tray was closed and a CD/DVD print job was started from the
computer.
CD/DVD holder not found
Solution: Load a printable disc onto the CD/DVD holder with the printable side up.
Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder
line up to the white lines on the CD/DVD tray. The end marked with arrows goes into
the CD/DVD tray first. To continue, press  OK.
Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
CD/DVD not found...

Try each of the following solutions separately. After completing the steps for each
solution, try to scan again. If the product still does not work, then go to the next solution.
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Solution 1: Verify if the software is installed correctly
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Solution 2: Refresh the Windows Device Manager
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Solution 3: Verify if the Digital Imaging Monitor is running
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Solution 4: Check the status of the product in the HP Solution Center
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Solution 5: Check the power supply
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Solution 6: Check the USB connection between...