HP Photosmart C5383 User Manual

To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door....

•Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a st orage book to prevent bleeding over time
from high humidity.
Print quality troubleshooting
Use this section to solve these...

Solution 1: Make sure you are using genuine HP ink cartridgesSolution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you...

For more information, see:
•“
Recommended papers for printing and copying” on page 34
•“
Information on paper” on page 128
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels Solution: Check the estimate d ink levels in the ink cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge...

Solution 6: Align the printerSolution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
“
Align the printer” on page 106
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 7: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the...

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are designed and tested with HP printers to help you easily produce great results,
time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Product
service or repairs required as a result of  using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this...

Solution 4: Check the paper typeSolution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any...

The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
•Solution 1: Check the paper type
•
Solution 2: Use a higher print quality setting
•
Solution 3: Rotate the image
Solution 1: Check the paper type Solution: HP recommends that you...

Solution 3: Rotate the imageSolution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Change the page orientation” on page 54
Cause: The photo image had odd hues printed near the bottom of the page.
Printouts have horizontal streaks or lines
Try the following solutions if your printout has...

Aligning the printer can help ensure excellent print quality.
For more information, see:
“
Align the printer” on page 106
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 4: Clea n the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the
printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information,...