HP Photosmart C5383 User Manual

Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
•
Solution 1: Check the print settings
•
Solution 2: Check the paper type
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Solution 3: Clean the printhead
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Solution 4: Che ck the ink levels
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Solution 5: Contact HP support
Solution 1: Check the print settings Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the...

After cleaning the printhead, print a print quality report. Evaluate the print quality
report to see if the print quality problem still exists.
For more information, see:
•“
Clean the printhead” on page 105
•“
Print and evaluate a print quality report” on page 107
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Check the ink levels Solution: Check the estimate d ink levels in the ink cartridges.
NOTE:Ink level warnings and indicators provide...

Solution 1: Check the print settingsSolution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as  Best or Maximum dpi .
For more information, see:
•“
Set the paper type for printing” on page 53
•“
Change the print speed or quality” on page 54
•“
Print using Maximum dpi” on page 60
Cause: The paper type...

Cause:The printer needed to be aligned.
Printouts have vertical streaks
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you...

Solution 3: Ensure that the rear door is securely installedSolution: Make sure that the rear door is securely installed.
If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.
Cause: The rear door was not securely installed.
Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
Solution 1: Print on a page of plain paper
•
Solution 2: Wait while the ink dries
Solution 1:...

Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
Solution 4: Clean the rollers
•
Solution 5: Service the product
Solution 1: Re set the product...

Make sure you have the following materials available:
•A lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
3.Dip the lint-free cloth into the purified or...

NOTE:For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
•Solution 1: Use TrueType or OpenType fonts
•
Solution 2: Align the printer
•
Solution 3: Clean the printhead
Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType iconOpenType icon
Cause: The font was a...

Cause:The printhead needed to be cleaned.
The product prints slowly
Try the following solutions if the product is printing very slowly.
•
Solution 1: Use a lower print quality setting
•
Solution 2: Che ck the ink levels
•
Solution 3: Contact HP support
Solution 1: Use a lower  print quality setting
Solution: Check the print quality setting.  Best and  Maximum dpi  provide the best
quality but are slower than  Normal or Draft . Draft  provides the fastest print speed.
For more information, see:
•“
Change...

Print troubleshooting
Use this section to solve these printing problems:
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Envelopes print incorrectly
•
Borderless printing produces unexpected results
•
The product is not responding
•
The product prints meaningless characters
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Nothing happens when I try to print
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The pages in my document came out in the wrong order
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The margins are not printing as expected
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Text or graphics are cut off at the edge of the page
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A blank page came out while printing
•
Ink is spraying the inside of the product when...