HP Photosmart C5383 User Manual

To evaluate the print quality report
1.Check the ink levels shown on the page. If  a cartridge shows very low ink levels and
you find the print quality unacceptable, consider replacing that ink cartridge. Print
quality typically deteriorates as cartridges run out of ink.
NOTE: If the print quality report is not legible, you can check the estimated ink
levels from the control panel or HP Photosmart Software.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you...

• If the picture is blurry or streaked, clean the printhead, align the printer, and thenprint this diagnostic page again.
Figure 12-6 Sample demonstration picture - blurry
Figure 12-7 Sample demonstration picture - streaks
NOTE: If cleaning the printhead and aligning the printer do not solve this print
quality issue, contact HP support for service.
• If the picture has a smear or scrape, check  to see if the paper is wrinkled. Insert
clean, wrinkle-free paper, and then print this diagnostic page again....

If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the
printhead, and then print this diagnostic page again.
Figure 12-10 Adjacent color blocks - blurry, fuzzy, or mixed colors
NOTE:If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
5. Look at the labeled  color blocks above th e color bars. The color blocks should match
the color listed immediately below and should not contain any streaks.
If any of the labeled color bl...

Figure 12-15 Color bars - color mixing (yellow bar contains magenta streaks)
NOTE:If cleaning the printhead does not solve this print quality issue, contact
HP support for service.
If you do not see any defects on the print quality report, then the printing system is working
correctly. There is no reason to replace supplies or have the product serviced, because
they are functioning properly. If you still have a print quality problem, here are some other
things you can check:
• Check the paper.
• Check...

To clean the glass
1.Turn off the product, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the product.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Turn on the product....

Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION:To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.
Turn off the HP All-in-One
To avoid damaging the product, you must properly shut it down by using the On button
located on the product....

Chapter 12
114 Maintain the HP All-in-One
Maintain the HP All-in-One
 

13 Shop for ink supplies
For a list of ink cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the ink cartridges. You can order ink cartridges online from
the HP Web site. Additionally, you can contact a local HP reseller to find out the correct
ink cartridge reorder numbers for your product and purchase ink cartridges.
To order genuine HP supplies for the HP All-in-One,...

Chapter 13
116 Shop for ink supplies
Shop for ink supplies
 

14 Troubleshooting
This section contains the following topics:
•
View the Readme file
•
Setup troubleshooting
•
Paper jams
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
CD/DVD print troubleshooting
•
Errors
View the Readme file
You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking  Start, pointing to  Programs...