HP Photosmart C5383 User Manual

Solution 2: Check the envelope typeSolution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software...

Solution 2: Load paper in the input traySolution: Load paper in the input tray.
For more information, see:
“
Load paper” on page 37
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer Solution: Make sure you have se lected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically  selected when you select  Print in the  File menu of your...

From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
• Shut down the product, restart the computer, and then restart the product.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution....

product is connected to the computer through a Bluetooth connection, make sure that
the connection is active and the product is turned on.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click  Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product...

Solution 2: Print a previously saved version of the documentSolution: Try printing another document from the same software application. If this
works, then try printing a previously saved  version of the document that is not corrupt.
Cause: The document was corrupt.
Nothing happens when  I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining...

TIP:You can set the product as the default printer to ensure that the printer is
automatically  selected when you select  Print in the  File menu of your different
software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either  offline or stop
printing .
To check the printer driver status
▲ In the HP Solution Center, click the...

Solution 7: Clear the paper jamSolution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 127
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print carriage will move freely from one side of the printer to the other. Do not try to
force it to move if it is hung up on something.
CAUTION: Be...

If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click  Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.
Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the...

Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software a pplications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software...

Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software...