HP Photosmart C5383 User Manual

6.Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the
software from 
www.hp.com/support .
7.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
After you have reinstalled the software, try to scan again.
Cause: The...

Solution 3: Verify if the Digital Imaging Monitor is runningSolution: Verify that the  Digital Imaging Monitor  is running.
To check that the Digital Imaging Monitor is running
1. Look for the  Digital Imaging Monitor  icon in the system tray at the lower right
side of the screen, near the time.
2. If the  Digital Imaging Monitor  icon is not present, restart the computer.
3. After the computer restarts, try to scan again.
Cause: The Digital Imaging Monitor  was not running.
If this did not solve the...

Solution 5: Check the power supplySolution: Check the power supply.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
3Power outlet
2.Make sure the product is turned on.
3. If the product is not receiving electrical power, connect it to another power outlet.
4. Turn off the product and reset it by disconnecting the power...

Solution 6: Check the USB connection between the product and the computerSolution: Check the USB connection between the product and the computer.
To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the...

Cause:The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the
HP Solution Center.
To scan using WIA
1. Make sure the product is turned on.
2. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
The USB icon on the cable faces up when the cable is properly connected.
3. Make...

Solution 8: Disable the Lexbces serviceSolution: Check if the  Lexbces service is started, and disable it.
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the  Lexbces
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one.
To check for and disable the service
1.Log into Windows as an Administrator.
2. Press the  Ctrl + Alt  + Delete  to open the  Task Manager .
3....

g. Enter a filename for the backed up Registry.
HP suggests naming the file with the current date; for example: Registry
Backup 04_01_07.
h . Click  Save to save the Registry.
6. Edit the registry.
To edit the Registry
a. Select the  HKEY_LOCAL_MACHINE\System\CurrentControlSet
\Services\Spooler  Registry key.
Details of the Registry key appears on the pane to the right.
b . Check the  DependOnService  data string (in the pane on the right) to see if
lexbces  is listed in the  Data column.
c . If the...

Solution 9: Run the Scan Diagnostic UtilitySolution: Download and run the  Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
1. Go to: 
www.hp.com  and click Software and driver downloads .
2. Select  Download drivers and software (and firmware) .
3. Type your product name and model number in the field provided, and then press
Enter .
4. Select the operat ing system of your comp uter where the HP software is installed.
5. Go to the...

handshake timing between HP product chipset and certain types of USB chipsets on
the computer.
To check the USB chipset and controller
1.On the Windows taskbar, click  Start, right-click  My Computer , and then click
Properties .
2. Click the  Hardware  tab, and then click  Device Manager.
3. Open  Universal Serial Bus Controllers  by clicking the plus sign (+) next to it.
4. Check if you have one of th e following chipsets listed:
• SIS 7001 USB host controller
•ALI chipsets
• NEC universal host...

8.Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
1Power connection
2Power cord and adaptor
3Power outlet
9.Turn on the product.
10. Print a printer status report to test the basic standalone functionality of the product.
See the following procedure for more information about printing a printer status
report.
11. Try to scan.
If the scan is succe ssful, other USB devices connected to the...