HP Photosmart C5383 User Manual

•Paper jam or misfeed
•
Paper mismatch
•
Wrong paper width
Cannot load paper from input tray Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Follow the prompts on the display or the computer screen to continue your print job.
For more information, see:
“
Load full-size paper or small-size...

Solution 1: Replace the rear doorSolution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.
Cause: The rear door was removed from the product.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
“
Load paper” on page 37
Cause: The paper was not loaded correctly.
If this did not...

Search for HP Paper Feed Cleaning Kit for more information about this kit and to
check whether it is required for your product.
Cause:The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.
Solution 5: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
• Lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or...

Cause:You might need assistance to enable the product or software to function
properly.
Paper jam or misfeed
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers,...

Paper mismatchSolution: Change the print setting or load the appropriate paper in the input tray.
• Do not use paper that is too thin, that has a slick texture, or that stretches easily.
It can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the
paper you plan to use immediately. When you have finished printing, return any
unused...

Product not foundSolution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The USB cable was not plugged in properly.
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the...

Solution 2: Connect the product to the computerSolution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The product was not connected to the computer.
Improper shutdown
Solution: Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on...

Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
Cause: The product was not connected to the computer.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
Alignment failed
•
Calibration error
•
Carriage stall
•
Cartridges in wrong slot
•
General printer...

•Sensor issue
•
Ink cartridge is missing, incorrectly installed, or not intended for your product
•
Sensor failure
Alignment failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load plain white paper
•
Solution 2: Contact HP support
Solution 1: Load plain white paper Solution: If you have color or...

Calibration error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Load plain white paper
•
Solution 2: Contact HP support
Solution 1: Load plain white paper Solution: If you have color or photo paper loaded in the input tray when you align
the printer, the alignment might fail. Load unused plain white...