HP Photosmart C5383 User Manual

8.Reinstall the ink cartridge.
9.Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
Cause: The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Close the  print carriage latch
Solution: Make sure that the latch securing the printhead is securely closed.
Leaving the latch handle raised can result in incorrectly seated ink cartridges...

Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for
information on calling for technical support.
For more information, see:
“
Ink cartridge warranty information” on page...

Check ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install all five ink cartridges
•
Solution 2: Make sure the ink  cartridges are installed correctly
•
Solution 3: Contact HP support
Solution 1: Install all five ink cartridges Solution: Install all five  ink cartridges.
If all five of...

3.Make sure the ink cart ridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has
the same shaped icon and color.
4. Run your finger along the top of the ink cartridges to locate any cartridges that
are not snapped completely down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sti cking up and you were able to snap it back down into
place, close the ink cartridge...

11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click...

Solution 1: Install the printhead and then cartridgesSolution: Make sure that you follow the instructions in the Start Here guide for
installing the printhead and the ink cartridges.
If you installed the printhead and ink cartridges and the message still appears, remove
and reinsert them using the following procedure.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
3.Remove every ink cartridge by pushing the tab on the ink cartridge and then
pulling...

5.Remove the printhead by lifting it straight up.
6.Make sure the latch handle is raised, and then reinsert the printhead.
7.Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink
cartridges. Leaving the latch handle raised can result in incorrectly seated ink
cartridges and problems printing. The latch must remain down in order to
correctly install th e ink cartridges.
8.Using the colored shaped icons for help, slide the ink cartridge into the empty...

9.Close the ink cartridge door.
Cause: The printhead or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem installing the printhead or ink cartridges.
Non-HP cartridge
Solution: Follow the prompts...

Original HP ink depletedSolution: Follow the prompts on the display to continue, or replace the indicated
ink cartridges.
Check the print quality of the current print job.  If it is not satisfactory, try cleaning the
printhead to see if that improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges
are...

Solution 1: Reinstall the printhead and cartridgesSolution: If you just installed the printhead and ink cartridges, remove and reinsert
them using the following procedure.
NOTE: If you are setting up the product for the first time, make sure you follow
the instructions in the Start Here guide for installing the printhead and the ink
cartridges.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.
3.Remove all of the ink cartridges and place them on a...