HP Photosmart C5383 User Manual

b. Place the ink cartridge on a sheet of paper with the ink opening pointing up.
c. Repeat steps a and b for each ink cartridge.
5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth.
The sensor window is an area of clear plastic near the copper or gold-colored
metal contacts on the bottom of the ink cartridge. Try not to touch the metal
contacts.
6.Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Match the color and icon on each ink...

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The sensor was defective.
Errors 279
Troubleshooting
 

Chapter 14
280 Troubleshooting
Troubleshooting
 

15 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
•
Warranty
•
Ink cartridge warranty information
•
Support process
•
Before you call HP support
•
HP support by phone
•
Additional warranty options
•
HP Quick Exchange Service (Japan)
•
HP Korea customer support
•
Prepare the HP All-in-One for shipment
•
Pack the HP All-in-One
Warranty
For more information about the warranty, see the printed documentation that...

Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2. Visit the HP online support Web site at 
www.hp.com/support . HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes  the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for...

d. Be prepared to describe your problem in detail.
e . Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the HP All-in-
One. The serial number is the 10-character code in the upper left corner of the sticker.
NOTE: The device serial number can also  be accessed using the HP Photosmart
software. To access the device serial number from the software, on the Windows
taskbar, click  Start > All Programs  > HP  > HP Solution Center . On the Help page,...

HP Quick Exchange Service (Japan)
For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”
on page 286 .
HP Korea customer support
Chapter 15
284 HP warranty and support
HP warranty and support
 

Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not  be shipped with a power cord. Store
the power cord in a safe place until  the replacement HP...

4.Retain the control panel faceplate. Do not return  the control panel faceplate with the HP All-in-
One.
CAUTION: The replacement HP All-in-One might not  come with a control panel faceplate.
Store your control panel faceplate in a safe  place, and when the replacement HP All-in-One
arrives, reattach your control panel faceplate.  You must attach your control panel faceplate
to use the control panel functions on the replacement HP All-in-One.
NOTE: See the Start Here guide that came with the HP...

16 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Specifications
Technical specifications for the HP All-in-One  are provided in this section. For additional
specifications, see the...