HP Photosmart C5383 User Manual

Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Print a printer status report
•
Solution 2: Remove objects blocking the path
•
Solution 3: Ensure that the product is connected to a suitable power source
Solution 1: Print a pr inter status report
Solution: Print a printer status report to...

3.Make note of where the print carriage is stuck and look for jammed paper.
A paper jam can cause the error message and the print carriage to stall.
CAUTION: Do not use any tools or other devices to remove jammed paper.
Always use caution when removing jammed paper from inside the product.
If the print carriage is stuck on the left side
a . Check for any paper or object that may be restricting the print carriage.
b . Move print carriage all the way to the right side.
c . Check the paper path all the way...

To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.
2.Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door....

4.Plug the power cord directly into a power outlet.
1Power connection
2Power cord and adaptor
3Power outlet
5.Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: 
www.hp.com/support .
If...

Printing cannot occur without one of each type of ink cartridge inserted into the correct
slot.
For more information, see:
“
Replace the ink cartridges” on page 101
Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer error
Solution: Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There...

Solution 2: Contact HP supportSolution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.
Incompatible printhead
Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause:...

•Solution 4: Replace the ink cartridge
•
Solution 5: Contact HP support
Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product,
until the door  locks into place.
The print carriage moves to the center of the...

6.If an ink cartridge was sti cking up and you were able to snap it back down into
place, close the ink cartridge access door and check if the error message has
gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink...

11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the electrical contacts Solution: Clean the electrical contacts.
CAUTION: The cleaning procedure should take only a few minutes....

3.Locate the ink cartridge that is indicated in the error message, and then press the
tab on the ink cartridge to release it from the slot.
4.Hold the ink cartridge by its sides with the bottom pointing up and locate the
electrical contacts on the ink cartridge.
The electrical contacts are four small re ctangles of copper or gold-colored metal
on the bottom of the ink cartridge.
1Ink window
2Electrical contacts
5. Wipe the contacts with a dry swab or lint-free cloth.
CAUTION: Be careful not to move any...