HP Photosmart C5383 User Manual

8.Restart the computer.
9. After the computer rest arts, try to scan again.
Cause: The power cord or USB cable was not attached properly.
If this did not solve the issue, try the next solution.
Solution 3: Restart the computer Solution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the...

5.Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and...

Solution 1: Reset the productSolution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
To check the power supply
1. Make sure the power...

To check the USB connection
1.Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning...

Solution 3: Restart the computerSolution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the  Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and...

7.Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove  Programs list, if they are present.
CAUTION:If the computer is manufactured by HP or Compaq, do  not
remove any applications other than those listed below.
• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery...

3.Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the  Add/Remove Programs  list.
4. Select  Click here to restart later .
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart...

3.Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the  Add/Remove Programs  list.
4. Select  Click here to restart later .
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart...

•Solution 5: Uninstall and reinstall the HP Photosmart Software
•
Solution 6: Contact HP support for service
Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached...

To check the USB connection
1.Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.
3.Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning...