HP Photosmart C5383 User Manual

The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the computer
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Solution 2: Check the cables
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Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer Solution: Turn on the computer.
Cause: The computer was turned off.
If this did...

Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Place the original correctly on the glass
•
Solution 3: Wait until the product completes the current operation
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Solution 4: The product does not support the paper type or envelope
•...

Solution 4: The product does not support the paper type or envelopeSolution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
“
Recommended papers for printing and copying” on page 34
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
“
Clear...

Solution 1: Scan, enlarge, and then print a copySolution: Fit to Page  can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged...

The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Use Fit to Page to enlarge the photo
•
Solution 2: Use Fit to Page to reduce the original to fit on the paper
Solution 1: Use  Fit to Page to enlarge the photo
Solution: If you want to enlarge a photo to...

A borderless copy has white space around the edges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Scan, resize, and print the image
•
Solution 2: Use photo paper to make borderless copies
Solution 1: Scan, resize, and print the image Solution: When you make a borderless copy of a very small original,...

The product does not detect the CD/DVD holder
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Push the CD/DVD holder into the CD/DVD tray
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Solution 2: Remove the CD/DVD holder from the storage area
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Solution 3: Place the CD/DVD on the CD/DVD holder
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Solution 4: Load the next disc on the CD/DVD holder...

the CD/DVD holder with the printable side up. Push the holder forward into the CD/
DVD tray located below the control panel until the white lines on the holder line up to
the white lines on the tray. The end of the holder marked with arrows goes into the
CD/DVD tray first.
Cause:You inserted the disc directly into the CD/DVD tray without placing it on the
CD/DVD holder.
If this did not solve the issue, try the next solution.
Solution 4: Load the next disc on the CD/DVD holder
Solution: Remove the CD/DVD...

The product stalled while printing a CD/DVDSolution: Ensure that there is at least 7.5 cm (3 inches) of space behind the
product. Also, make sure that the slot on the back of the product is not blocked.
Cause: The product pulled the CD/DVD holder while printing on the CD/DVD. The
holder can protrude about 7.5 cm (3 inches ) from the back of the product. If there is
not sufficient space behind the product, the holder stops and printing stalls.
The image on my printed disc is cropped and there is ink on...

Solution 2: Load a new CD/DVD with the printable side up
Solution: If you have already burned your content onto the CD/DVD, you might
need to burn your contents again onto a new disc. Load the new disc onto the CD/
DVD holder with the printable side up. Reinsert the holder into the CD/DVD tray until
the lines on the holder line up to the white lines on the tray and try your print again.
Cause: You loaded the CD/DVD upside down on the holder.
The design is not centered on my disc
Solution: Change the...