HP Photosmart C5383 User Manual

5.Remove the printhead by lifting it straight up.
6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
cleaning materials and not with your finger.
Chapter 14
258...

To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area
from the bottom to the top. Do not go past the edge between the nozzles and
the electrical contacts. Clean until no new ink shows on the cloth.
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from...

7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b . Clean the electrical contacts in the product by wiping with the cloth from top
to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink
shows on the cloth.
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the...

11.Close the ink cartridge door.
Cause: If this did not solve the issue, try the next solution.
The printhead or ink cartridges were not installed correctly.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the...

Reinstall the printhead.
To reinstall the printhead
1.Make sure that the product is turned on.
2. Open the ink cartridge door.
3.Remove all of the ink cartridges and place them on a piece of paper with the ink
opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
Chapter 14
262 Troubleshooting
Troubleshooting
 

5.Remove the printhead by lifting it straight up.
6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps
on both sides of the ink nozzles, the edge between the nozzles and the electrical
contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION: Touch the nozzle and the electrical contact areas  only with
cleaning materials and not with your finger.
Errors 263...

To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area
from the bottom to the top. Do not go past the edge between the nozzles and
the electrical contacts. Clean until no new ink shows on the cloth.
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and
debris from the edge between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both
sides of the nozzles. Wipe away from...

7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b . Clean the electrical contacts in the product by wiping with the cloth from top
to bottom. Use as many fresh, clean cloths as necessary. Clean until no ink
shows on the cloth.
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the...

11.Close the ink cartridge door.
Cause: There was a problem with the printhead.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: There was a problem with the printhead.
Printer preparation needed
Solution: Remove the CD/DVD holder from the CD/DVD tray, and then close the...

Sensor issue
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clean the sensor
•
Solution 2: Clean the sensor windows on the ink cartridges
•
Solution 3: Contact HP support
Solution 1: Clean the sensor Solution: Clean the sensor.
If the problem is not resolved, printing can continue, but the ink system...